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August 2024 by John Martz
I wasn't going to leave a review but Fairway sent me a link to so here we are.
I had a terrible shudder in my van and found the flexible driveshaft coupler was tearing. Normally I'd fix this myself but I could not find the coupler. After some digging I found that Ford discontinued the couple due to them tearing every 30-40k miles, posing the risk of driveshaft disconnect, possibly tearing out brake lines, gas lines, and a signal being sent to put the transmission in park while driving down the road.
I called Fairway ford and told them my issues. They saw the open recall and set up an appointment.
They told me it would be an hr fix, and after an hour and half came out and handed me papers, telling the recall has already been fixed and sent me on my way.
A little confused I left and noticed the shudder was still there. When I got home I read the paper they gave me stating my brakes and tires were good and the recall was previously done.
I called and asked what I needed to do as the recall was still open due to the wrong parts still on the van and a permanent fix according to ford, needed to be done. They caught an attitude and said they'd look into it. A few hours later I called them back and they said they couldn't find any recall but to bring it back in a few days so they could look at it and see if the coupler was bad (apparently they didn't bother the first visit)
I called another Ford service center and told them my issue. They looked it up, saw the recall and ordered the parts and setup an appointment for 3 days later.
I took it to get fixed, and apology after apology i was told there was no longer a recall and they couldn't fix it. After explaining to them there was a recall 3 days prior, they did some research and found that Fairway Ford closed the recall insinuating they fixed it. I called Fairway ford and they told me only the Ford Motor Company could reopen the recall. I asked why they'd close an open recall, and they claimed they wouldn't replaced the coupler ( the coupler that's been discontinued by Ford) but it wouldn't be covered and I refused to bring it back. (Which didn't answer my Q and wasn't the case at all, they had no right or excuse)
The other Ford service center (in Delevan wis) said they would be glad to fix it properly but would have to contact Ford to get the recall opened again. The next day Ford approved the request (again) and was curious to know why a major recall was closed and never fixed.
Needless to say I will never call Fairway Ford in Freeport again, as far as I'm concerned they aren't qualified to work on my vehicle.
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August 2024 by W A
Will definitely be the last time I ever buy a car from this location. I bought a 2017 SUV back in 2019. Had nothing but trouble out of it. Today, it's sitting on my lawn with blown head gaskets that I can't afford to fix, and the car still isn't paid for. And I'm sure the company will respond to this with how sorry they are, but if they were really sorry they'd make it right in some way.
RESPONSE to owner- I don't need your philosophy. I either need money or a replacement car.
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August 2024 by George Drogosz
Sales department is very knowledgeable and very helpful in picking out a vehicle.
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August 2024 by Aimee Ascher
Friendly staff. Quiet waiting area. Short waiting time.
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August 2024 by Richard Janco
Very professional people
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August 2024 by Gerald Elsbernd
Tremendous experience with this dealership and especially Tony Oxley as an out of state buyer. Tony exceeded all my expectations to make my purchase a reality on a 2021 Mustang Mach E Premium that has been my dream vehicle for the last 3 years at least!
I have never had a dealer be so transparent in their pricing as Freeport Ford, the deals and customer service are amazing! Special thanks for a full charge to make my 260 mile journey back home a breeze, only needing a quick 10 minute charge to make my last leg! Thank you, thank you!
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August 2024 by Alejandro Cazares
Stop in letting know I needed to order a new key fob for my 2019 Ford Flex had to order and just waiting to go back in to pickup and program
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August 2024 by sharon loring
Very help no appointment but I was helped within minutes
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August 2024 by J C
Fast dependable service.
Fast oil change. Fixed a leak in tire.
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July 2024 by Larry Blackbourn
Great service! Always friendly. Checked if I was due for any replacement parts or other services. In and out fairly quickly.
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July 2024 by Heath Schiesher
Excellent service
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June 2024 by Robert Collado Leon
Super professionals especially my sales rep Ricardo. Super knowledgeable and friendly. Everyone was really nice and helpful and help me get the best deal possible for my new (2023 Ford Mach-E Premium AWD Extended Range). Highly recommend purchasing your next vehicle with them, because I know I will!
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June 2024 by Xiaowu Li
So glad this dealership go out of their way to provide 4 fast chargers! Should be an example of every ford dealership out there.
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June 2024 by roxane rice
Nick Miller (Sales Mgr) is down to earth and easy to deal with. Also, service dept seems very honest.
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June 2024 by doug wybourn
At this point I have nothing good to say they have literally had a work truck of ours there since may and as of today nov.13 it's still not done
They did stand behind it and is working great now hopefully continues the only reason at this point for the 3 stars is the time it took at lack of communication with me and within
