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August 2024 by Natalia Gondek
I've been calling for 2 HOURS over an important package. Not ONCE has anyone answered.
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July 2024 by Cesar Vargas
This post office has customer service issues. At least 2 of the clerks are often rude and appear mad that they have to do their job. These employees should NOT be dealing with customers on a daily basis. I use this post office regularly and have tried being friendly and cordial but enough is enough. They get paid to do a job and I pay to receive a service. Common courtesy and respect is clearly missing at this location. Who knows if the USPS checks these reviews so please do the survey at bottom of your receipts every time you get bad service. Maybe some change will happen this way.
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June 2024 by JuneR Ubooked
No words can describe the horrible service of this place the fact that it’s still up and running is BEYOND me. I’m surprised the people of Franklin park have not got together with the towns president and shut this place down or wipe all staff and start new The fact you can’t even get a hold of this place through the phone IS DIABOLICAL!!!
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June 2024 by Dieggo Barrios
Racism against Latinos, a fat black lady didn't want to help me, I offered to use the translator and she refused, she didn't even answer me
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May 2024 by J
Great service
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May 2024 by Daniel Toot
What's there main number and not the 1800
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April 2024 by Shay Escobar
Extremely disappointed with this employee's service. Despite urgently sending a package for my family, she mistakenly returned it. When I sought a solution, she became defensive and uncooperative, even yelling. Please double-check receipts to avoid such inconvenience. Her dissatisfaction with her job reflects poorly on all postal workers and the service overall. I hope she finds a more suitable role, as her behavior damages the reputation of postal workers.
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April 2024 by Jasmine Jones
Just terrible
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March 2024 by Olena Kovalenko
In this post work so sweet person Artisha very pretty, polite and the best person. Thank you for helping me
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February 2024 by Isha Hardaway
The phone number doesn’t work. I still need help and can’t get any from the government phone number. All I got was a dumb AI that can’t nor want to help me. Where are all the human workers. Not even some waiting music just annoying broken record AI bot rambling about unimportant things.
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February 2024 by Elizaveta Deviatina
very very awful customer service
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February 2024 by Rebecca South
DO NOT KNOW HOW TO ANSWER YOUR PHONE!
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February 2024 by David C
Horrible post office mail carrier marks package was delivered nothing at my house nor any mail I’m supposed to receive and when you come to this location not helpful at all or take any accountability quick answer is call the company and say hi never received the package as there easy way out the post needs a big change in it’s staff people that wanna work and do thier job efficiently
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November 2023 by David Britton
Very rude staff. Not sure if they’re all racist since they’re African American and I’m not, but they are extremely unhelpful, you ask them a question and they get angry helping you, and never seem to know the answers or a possible solution. The USPS needs to do a better job hiring quality staff - all across the board. Considering all the counter starf do is stand there and provide rude customer service while watching videos on their phones, they should be less angry since they have a pretty easy job.
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September 2023 by Jose Santiago
No wonder this place has
