-
February 2024 by Carol D'Andrade
So far they have changed the appointment twice. The are supposed to come Monday now. We will see. They lie
-
January 2024 by Gerald
Star labs was supposed to do some in home testing this week. when I did not here from them I called to find out when they would come. They said they would come Friday 1/5/24. they did not call and they did not come. I called again and they said they called me but no answer this was a lie my phone was on all the time and let's me know about any missed calls. Now they said it would be Monday but that's to late so I canceled I have to get the doctor to change the order so I can personally take her to a different lab.I would avoid this service if at all possible.
-
September 2023 by Madeline Wines
If you use this service, just know that they may send your labs to random people’s emails. I just received an email from StarLab with an attachment that had 20 patient’s labs. Apparently they meant to send it to a technician with the same first name as me, a random person with no connection to StarLab. Mind you, they’re sending confidential patient information using literal GMail. When I called this out they just asked me to delete the email. I’ll be reporting them for violating HIPAA.
-
July 2023 by Mahendra Patel
Gabriel Agostine was a polite and knowledgeable professional .smooth hand to draw blood. She created good images of lab.
-
July 2023 by niomee knowitall
AGAIN, this business is a SCAM. They tried to fraudulently submit laboratory services claim to medicare. They were DENIED and then tried to send a claim to supplemental. Heads up Star Lab-if medicare does not approve a service, the supplemental insurer denies it on the spot. Stop scamming the elderly!
-
April 2023 by Robyn Falasz
Had an extremely rude and disrespectful tech fail to pick up a urine sample for my elderly father 4 days in a row. Refused to give me a time window, refused to wait even 5 minutes for me to bring the sample down to her. I have been a caregiver for 3 years and I have NEVER dealt with anyone so rude and unprofessional in the home health care industry.Only positive I can say is that generally when I call the main office line they are very apologetic and helpful.
-
March 2023 by Lisa McCarthy
worst service ever want to call you and say ill be there in 6 min and did not even notify and then the next time i said she will be back to the house in 1/2 hour "thats to long reschedule" no reschedule you did not even schedule the first time called the office RUDE RUDE RUDE am talking to doctor to change this service and advising he might not want to use them for any of his patients dont even know how this company is in business i have to give 1 star to post otherwise they would be on the minus side
-
February 2023 by S K
Very rude and unprofessional tech. We had the same tech come twice leaving our home being argumentative and aggressive. I have asked for a different tech for the next visit but they have once again sent the same tech and she has once again left our home yelling at us. She’s not happy with her job and unfortunately the patients are the ones suffering from her misery. If you can, avoid having to work with this lab.
-
February 2023 by Michael Laws
You give a 2 hour window and still don’t show up. Don’t cancel when you’re not coming. Will never use you again. No wonder your ratings are so low.
-
September 2022 by Glenn Goergen
I also wish that I could give this company 0 stars. Two separate days they have not shown up for a fasting blood test for my elderly mother. It is just one excuse after another and they lie to you telling you that they called but didn't. Avoid using them!
-
August 2022 by Gigi Schwerdtfeger
Do NOT use this company. They were supposed to come between 9 - 11 am this morning to do a blood test for my elderly mother. No one showed up by 11 am so I called and was told the tech was in route. After 5 phone calls the tech called me back at 2 pm to tell me she was finally on her way. I told her my mother is a diabetic and could not wait all day to eat. She said no problem they will reschedule for tomorrow. Being 4 hours late I told her to forget it. I am going to use someone else.I also asked for a supervisor and was transfered to voicemail. They are very unprofessional. When you are dealing with people who are homebound have a little compassion and respect and show up when you say you will.
-
July 2022 by Heather KairysfY y
Star Lab, the way they run their business is unacceptable. Someone from the lab was supposed to come to my house to check my INR because I'm home bound. I take Warfarin and it is very important to keep a check on my blood work. I waited all day and no one showed up or called. I left a message with the office and never got a call back. The staff from my doctors office called Star Lab and they even got no where. Someone finally came out the following day without notifying me. I told the lady my daughter had to rearrange her work schedule in order to take me to get my blood work check at the hospital and I didn't need their service now or in the future. Star Lab can not be trusted they lie and don't follow through. I give Star Lab 0-stars.
-
July 2022 by Katie R
This place is unprofessional. Doesn't return calls and when you do talk to them they are rude. And let's not even discuss them not showing up when they are supposed to or not sending results to your doctors.Place is a joke
-
June 2022 by Juanita K.
Star Lab, the way they run their business is unacceptable. Someone from the lab was supposed to come to my house to check my INR because I'm home bound. I take Warfarin and it is very important to keep a check on my blood work. I waited all day and no one showed up or called. I left a message with the office and never got a call back. The staff from my doctors office called Star Lab and they even got no where. Someone finally came out the following day without notifying me. I told the lady my daughter had to rearrange her work schedule in order to take me to get my blood work check at the hospital and I didn't need their service now or in the future. Star Lab can not be trusted they lie and don't follow through. I give Star Lab 0-stars.
-
March 2022 by Terri McGrath
They NEVER answer the phone or return calls. They do not show up on the schedule date. Not sure how they are still in business.
