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December 2023 by Eva S.
OMG... where do I beginning! We renter the biggest truck they had which was the 26 foot to move across the country and it was such a stressful process since they did not have the " trailer" to carry the car at the same location where the truck was even through we made the reservation a month in advance and the drive to Arizona took 3 days since we had to drive very slow like 50 miles or less/hour do to terrible tires that were not serviced before they gave us the truck which was shaking and it sounded like the tires were skipping the entire drive to Arizona. One of the seatbelts was not working. The steering wheel was misaligned which was not easy to deal with during this whole drive. Overall, the quality of the truck was not good. The seating was just a long bench like one of those cars from the 50s very uncomfortable and we had to use few soft blankets and pillows to sit on that sort of helped during the long drive. Cabin space was enough for the two people and two small dogs but could have been better. I expected better from this company that was the reason we went with them not one of the others like Uhaul. The rental was not cheap either. We paid over $2000 for the truck rental and the fuel was $900 for this trip since it used more than usual do to bad tires. I suggest for anyone who wants to rent a truck from this company since they give you new car model for local move but not if you do a one-way, to really think about it first and really look at the truck if you do need to rent from here before you sign and get the keys. I wished someone told me this information on how moving companies operate. The truck was big enough to fit a house of two bedrooms and a garage even though we don't have many stuff. I can't complain about that. The truck had a water leak on the top so some of our stuff did get wet during the move. It would have been easier to operate the truck if we were able to get a newer model 2022 or 2023 not this old one from the early 2000. Truck drivers at the truck stops kept on pointing out to us the issue with the tires. We were not able to do anything about it since we did not notice the issue until we were out on the road. Also, it took many days to load the truck and we just sold the house and we had to give the keys to the new owner and leave. Using trucks from this company is good locally but not if you need to move far and you rent one-way since it seems like each location is independently owned and you get a old truck.
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October 2023 by Antwane Ratliff
Franklin Park has to do better . I was told I had 10 vans available for pick up, then was told there was only 1 van available. I was told to pick up that one van Saturday. I get there, they say my pick up was Friday (the day before) and the van was given to someone else. Even the guy who works there said there have been miscommunication within this location. Unreliable location.
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August 2023 by H Dahl1
This is a review strictly for Franklin Park Penske, not Penske Customer Service or any pickup locations (Home Depot, Clark Devon Hardware).DO NOT USE if you expect to use a truck or van at a specific time. They are ABSOLUTELY UNRELIABLE. We read the reviews, checked in with the pickup location the day before. We were told to call Penske directly as the hardware stores have had issues with this supplier. I called customer service and she was told it would be delivered by 8am to the first location the next morning. Customer service also had Franklin Park Penske PERSONALLY GUARANTEE to me on the phone it would be delivered. IT WAS NOT. Your inability to keep a reservation made way in advance caused a series of delays. Recommendation: FIX YOUR SH**. I am not the first to complain, but I will be the most painful. I’ll be in touch with your CEO.
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July 2023 by Mike Nilson
Straight forward, friendly, and quick. No complaints.
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July 2023 by Brendan S.
Rented a truck yesterday 26' scheduled for this morning for pick up at 7am. Showed up an hour late no trucks available no one called said it would be over an hour wait to get a smaller truck than what I asked for. Great way to do business.
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July 2023 by John Hartman
Vehicle was newer, super clean, and very reasonably priced.
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April 2023 by Mark Dawson
EZPZ! Eden really helped resolve my issue about renting the small Ford cargo van one-way. I was in-between a truck and a hard place. Thank you Eden!
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August 2022 by sayel samamreh
They are the worstThey charge $379 for one day small truck just drove it 50 miles
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August 2022 by Julinar Altell
If u want to pay $400 for small truck for one day just go there
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June 2022 by Max G Shepard
Went there for a job interview as a journeyman mechanic. Turns out it was for an apprentice mechanic. Job posting said Monday through Friday Frank said it was Tuesday through Saturday. Said he was going to call me back but he never did. He was an amateur and a child. Don't apply for Penske is a diesel mechanic.
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May 2022 by Ali Algawwam
I booked a truck with a left gate. When I arrived, they told me that we can't give you this truck, and we will give you another truck, and we don't have another offer for you, and this cost me 1400 dollars to rent a forklift to load and unload my things.Very bad experience
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May 2022 by Dennis Yu
Book for reservation for reefer truck 2 WEEKS before, received confirmed email. So I plan ahead, ordered all my stuff then 12 hrs before the pick up time they called and say no truck available. WHAT AN IRRESPONSIBLE COMPANY! NOT TRUSTED COMPANY AND NEVER GOING BACK TO BOOK FOR RESERVATION TO PENSKE. VERY INCOMPETENT, UNRELIABLE ,IRRESPONSIBLE , AND POOR CUSTOMER SERVICE. They dont know how to honor confirmed reservation. They will not help you and they dont care ! This company is not to be trusted ! Bad experienced with them and should be given negative stars .Just an advise don't go for this company and you will be upset!
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September 2021 by Ed R
Great customer service
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August 2021 by Salah eddine Rebidj
It's big place
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May 2021 by Saurin Mehta
I'm not sure what the previous guy is saying with 1 star. We had a great experience from start to finish.
