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November 2023 by Elizabeth Walton
If you want exceptional service and personal attention, look no further!! We landed in Chicago and called NextCar. Not only did they recognize us by our first and last name, their shuttle picked us up within minutes and took us to the door of NextCar. We were given a beautiful Escalade, and sent on our way. Upon return, we had door-to-door service from the drop off-site to our airline. It was fast, friendly service, and the price was better than other competitors. I highly recommend them for your next car rental service.
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November 2023 by Monika m
Upon arriving you can tell that the guy just wanted to go home and did not want to give a car to me. He kept stuttering and making excuses of why he didn’t want to give me the car. Saying the deposit was $500 but online it says $200??? Waste of time.
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November 2023 by Raed Shakeel
Quick shuttle pick up, friendly service, great cars. Love it ❤️
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November 2023 by Samuel Becker
Excellent, personalized service. They called a day ahead of my trip to confirm the details with me. The shuttle from and to the airport was quick. They didn’t try to upsell me on anything which was very refreshing. My car was clean and odor-free.
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October 2023 by Gabe G
Great prices and service, but this place is far from the airport. 20 minute wait for the shuttle upon arrival and then when we got there we found out they only run a shuttle during business hours. So we ended up dropping off our car and waiting in the middle of the night in the pouring rain for an Uber to take us back to the airport. Factor the extra time, hassle, and expense into your booking unless you will be returning the car during regular hours.
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October 2023 by Mandy Dowell
Horrible booked and confirmed reservation. Arrived and no car for us and told to call Expedia for refund. Fraud to take money for a car and not have the product. Then our only option was to rent form hertz and pay 3 times the price. Worse we were delayed a hour getting to see our friend at the hospital. DONT RENT
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October 2023 by Jeff Harvey
We had great service, price and overall experience from Nextcar on car rental last week, Aug 31, 2023, at Chicago O'Hare airport. Thank you V and Anthony for taking care of us. Their valet service to and from their rental facility was also very convenient, especially considering my 80 year old mother-in-law was traveling with us and eliminated the need for any of us have to deal with the tram -- especially her! We highly recommend Nextcar and will definitely rent with them again on our next trip.
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August 2023 by Ashley Lemaine
Al was great! Good customer service. Keep in mind that you may need to leave a security deposit when you pick up the vehicle, though it will be refunded back when you return the car.
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August 2023 by Nirakar Neupane
Exceptional customer service! I have rented cars many times but never experienced good service in terms of may things.I had a family trip to Chicago this weekend. I realized that that this location gets closed at 8 PM but these guys immediately accommodated me and had someone pick us up on their shuttle at the airport late on a stormy night ! They even left us at the airport on return and cared for us! Awesome service don’t look back! I will not hesitate to rent car with these folks..
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August 2023 by Nasser Azaar (MrBeemerZ)
My experience with this company was really good ? I recommend it for anyone and their prices are great too , the cars clean up
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July 2023 by Rob F.
I've never been more happy with a car rental. This is a family owned business who lives by their values statements, values the customer and prioritizes service. My flight was significantly delayed, but they were able to coordinate after hours pickup for an additional fee. They are very communicative, leaving voicemails to check in, confirm and update/remind. They also have a dropbox for late returns. Al was super friendly, professional, and even asked multiple times how the car was, indicating they care about the experience.
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July 2023 by Donny H
Very quick service with very friendly staff at fair prices. They got me in and out quickly and treated me with respect. My flight was changed last minute, and they were able to accommodate me right away. Will definitely use them again when I fly out of O'Hare.
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June 2023 by Alma Barragan
I have nothing bad to say about this establishment. They are wonderful, the car was clean, the process was fast and they explained everything to me. They pick you up from the airport, and drop you off at airport after you turn your car in. I recommend 100%
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June 2023 by Roy Chavez
Great place to rent a vehicle from, they care about customer satisfaction, made sure from a day earlier till the day of to made sure I to called as soon as I arrived to arrange a shuttle pick up. Highly recommend
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June 2023 by Debbie Robinson
Best Rental Car experience I've ever had!! It's been a very long time since customer service was this spot on! Our trip to the area had a challenging focus and the gentlemen at NextCar did everything they could to make at least this part of our trip pleasant. They even gave us helpful tips and insights for traffic difficulties in the greater Chicago area. That was so very much appreciated! Communication before arrival was perfect. Shuttle service was efficient and the driver was engaging. The whole rental process was smoother than expected and the team truly conveyed their interest in helping us out. Keep up the fine work, Gentlemen!! You make the world a better place one rental at a time!! :-)