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May 2023 by Ron Marcos
Worthless service
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May 2023 by Red Mark
Worthless service
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April 2023 by Richard Smith.
Worthless service
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February 2023 by Andrew Akker
Had to come here with my wife after her phone stopped working over the weekend. She had already been there to activate a phone she bought from Best Buy to replace the one that didn't work. Guy behind the counter had no idea what he was doing and activated the new phone with a new line, not what she wanted as she simply wanted her old line transferred to the new device. Came back with her and waited over an hour as the same guy helps another customer. Absolutely no acknowledgement or anything. Left without getting any assistance at all. This is unacceptable in a customer service oriented business. If an employee doesn't know what they are doing, they should not be operating a location by themselves.
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October 2022 by Martinez
Horrible sales service, untrained employees, manager is never there, long wait times and so many mistakes done on my new account that even customer service couldn't credit enough or repair all the errors. Employee Paola was new, sick and working alone by herself and had to call her manager several times for help. Only one working computer station. Waited 3 hours for my sale to be completed because the system froze and she could not give me a receipt or any paperwork. Could not explain the plans, phone specs or autopay benefits. 5 calls to customer service and one month later I switched back to Tmobile. Save yourself the aggrevation and go to metro in River Grove or Melrose Park
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September 2022 by Martinez Family
Horrible sales service, untrained employees, manager is never there, long wait times and so many mistakes done on my new account that even customer service couldn't credit enough or repair all the errors. Employee Paola was new, sick and working alone by herself and had to call her manager several times for help. Only one working computer station. Waited 3 hours for my sale to be completed because the system froze and she could not give me a receipt or any paperwork. Could not explain the plans, phone specs or autopay benefits. 5 calls to customer service and one month later I switched back to Tmobile. Save yourself the aggrevation and go to metro in River Grove or Melrose Park
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September 2021 by Paul Vachula
METRO STORE ON GRAND AVE. IN FRANKLIN PARK.STAFF ARE VERY PROFFESIONAL POLITE KNOWLEDGEABLE. WITH ALL THIER APPLE PHONES ,ANDROID PHONES ALL HIGH QUALITY DEVICES. I HIGHLY RECOMMEND THIS LOCATION.
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August 2021 by Sam Mendez
Jason was very helpful, there was some miscommunication with my bill and he got me in the right route. Thanks again Jason ?
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June 2021 by Ana B. Valle
(Translated by Google) as always, they have what I am looking for and need.(Original)como siempre, tienen lo que busco y necesito .
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May 2021 by Liliana Viera
(Translated by Google) They didn't help me at all(Original)No m ayudaron en lo absoluto
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September 2020 by Wlodzimierz Stasiek
Żadnej chęci współpracy.
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February 2020 by Betty Gamez
excellent people, they had never helped me in another Metro.
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December 2018 by Max Martin
best experience i ever had at any metro pcs store. edwardo the sales men was so helpful and explaind everything from the beginning to the end about my phone and showed me how to use it correctly . thanks very much edwardo .
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December 2018 by Raul Gallardo
Great customer service, excellent employee
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December 2017 by Rick N.
Went on in again to update my phone...I already forgot the gentlemans name that helped me,but anyway I had two phones in mind I wanted, and he actually knew SOMETHING about both of them, helped me make a choice. set me up and got me out the door in a reasonable amount of time. NO I don't wait in line all night or think picking out a phone is a fun all day affair...
