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December 2023 by Irtiza B.
UPDATE: it is now December 18th, they texted me that it was delivered, however it was delivered on the 14th, while it was the 18th!!!! To the wrong address one town over!!!!!!!! I have been at home all week...no sign of delivery. I am so disheartened, I will never ever use DHL...and will let everyone know what a bunch of unprofessional, unskilled, lying people that you are. Fix this or else this review stays.This is ridiculous. Just give people their packages!! I am also a victim to constant wonder as to where my package is!!! It should've been here on the 13th, and has been held in this facility like a hostage since the 8th!!!!! My package was able to travel across the world within a few days no issues! Meanwhile the Franklin Park DHL can't seem to travel a few miles to give me my stuff! People spend a lot of money in order to receive these items, important life changing files go through this company, perishable items needing specific temperatures GO through this service...and we all have to just sit idling by, as they keep giving us very vague answers and automated messages as to what is going on. They also won't let us pick up the packages because that would look bad on their part!! Considering they aren't doing their jobs based off all these reviews that are sick of this! My updated delivery is for the 18th of December. If it's doesn't show there is some issues with this company they aren't telling us about. The BBB needs to be informed of this immediately. I am not one to come on the internet to express dissatisfaction, and I've waited patiently. But this is type of service we are getting!! It deserves negative 5 stars!!!
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December 2023 by Gregory C.
DHL is the worst. I shop frequently from GOAT.com And they use DHL it appears when you select fastest to you, but trust me you never get your package as scheduled or at all. Package showed out for delivery and then just before the end of the delivery window it was updated to hold. I have never had a positive experience with DHL. And by the way I am still awaiting that package delivery.
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December 2023 by KEVIN “QB” C
Wish I could leave zero stars. My package was out for delivery,I was tracking it on their map. My delivery was next up the courier was just around the corner and then the courier started going miles in the wrong direction. Now they will try to deliver the package tomorrow. What idiots.
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November 2023 by Deanndra M.
I swear if I order something again and it says delivery with DHL I'll cancel it. One of the worse I've ever encountered. The driver rang my doorbell then ran back to his vehicle by the time as I came down within 3 mins, he left a sticker on my door saying that we missed you. How are you gonna Miss me when you didn't even give me time to get too the door? That is how people packages go missing. Then I called and the audacity of Camila to say what is she suppose to do?
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November 2023 by Jalil Lambert
Terrible, package was suppose to be delivered today and they send back to manufacturer and idk why, and never informed me on anything so I was expecting my package today now they shipping back just to come back to me…..SMH
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September 2023 by Nancy Meyers
Rep Lashawn was amazing!!!! She guided me through the shipping process and answered all my questions. Really awesome
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September 2023 by Sum Lau
When I walked in, two group of customers already there....waiting! They keep ringing the bell, nobody at counterWe all waited maybe another 5mins, that’s when someone came out to help us!After about 15min, finally my turn. He had issue looking up the mailing address but later he got itThe one thing I have concern with, well this is my first time using DHL, I used to use usps, fedex and ups in the past…but everytime I just gave the box, they asked me a few questions that was it even with international shipment. But with DHL, after I answered many questions, he told me he still need to open the box…iam like, so what was the point of asking me all these question lol. Iam sure its company policy but I wish I knew it as I taped the box very well, now all these tapes go to waste!!!!!Worst thing, the five days shipping ended up needing 7days…
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August 2023 by Ma Hoo
Package expected delivery date was August 11th. It arrived at this location at 1am on August 10th. It is now now the afternoon of August 12th, and package hasn't moved according to their tracking.So I emailed the customer service email, I have seen referenced in other reviews. Dhl was more concerned about my social media handle or how I got the particular email, but said they would immediately look into my situation one I gave them that information. I provided how I got the particular email address and 5 hours later, still waiting for some info.....
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July 2023 by San D.
I just want to review that my packages was lose I didn't received it was happen7/13/2023 when person delivered I don't know where he dropped my package no call no text no signuter than I did not not received anything Still waiting on maybe stole my Packages I feel sosad i spent $300dollar I bought from Malaysia same stuff I don't blame the delivery person but He really don't care our stuff ..
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July 2023 by Kyle M.
I've never had a good experience with DHL. They NEVER leave my packages the first time and say I'm not home. When I am. I'm pretty sure they just don't attempt delivery because I can see the main door and street from my living room. I was told by customer service they would return and deliver it because they were supposed to leave the package but chose not to. Then they never came.. so I contacted customer service again. First off, the guy was rude. Secondly, he said they never came because the service point denied the request for redelivery.. when the first customer service person said they were coming. I cannot grasp how bad DHL is. I never use them if I can help it but sometimes companies only offer DHL. FedEx and UPS are better. Never use DHL. I don't understand how a delivery service won't deliver packages.
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June 2023 by WiskeyTomFoxtrot
the only reason they get one star is because 0 is not an option.promised deliver for each day and then...day 1 held delivery for no apparent reasonday 2 put package on truck, took package off truck and did not scan back into the hub(now they wont now to load it again) truck was stationary 80 miles away for 5 hrs until it was time to go home.day 3 they think it is on the truck and it is not. as of noon it has not moved.no way to contact a real person all i ever get is ai chatupdate after sending email to Melissa she had the office call me and they sent a driver out and I had my welder in about 4hrsthank you.
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June 2023 by Fatimah Al-Isa
Second time having a package delivered by them and the second time it has been a horrific experience. I waited for my package all day only to be notified that the driver wasn't able to complete the delivery?? But when i contacted DHL customer service said there weren't enough couriers that day? There was zero update the next day. Then supposedly they were supposed to attempt delivery for the 3rd time today and the customer service rep straight up said they didn't know why it didn't go out. I travel often so now I have to reschedule my package for a week out and even then I have zero faith it'll actually deliver on time. If this is the only shipping option available I simply will not buy that product, because I plan to never use DHL again.
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June 2023 by L B
DHL is the worst shipper. I waited by the window all day because I had to sign. “Your driver is nearby”… I am waiting … “could not be delivered” a DHL truck never even went by!! Driver lied and said they “could not access the location” when cars have gone up and down the street all day. I now have to wait five days for my package to *hopefully* be ready for pickup. I called customer service and they told me there was nothing they can do. Do your business anywhere else, at least FedEx, UPS, Amazon, don’t employ a bunch of lying drivers.
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June 2023 by Nakia Joshua
Dishonest delivery drivers. I have 3 cameras around my house that record ALL day. The delivery driver put in their system attempted delivery no one was available. My ring camera pick up a squirrel at the door. I looked at my cameras no delivery person. I am reporting this location to BBB for being Dishonest, this is sad. 0 stars. Now I to drive home from work 45 minutes. Then a additional 15miles away from home to pick up my package due to me the customer being nervous from a dishonest employees that work for DHS. I was told to call and report by the 1800 #..I am contacting BBB.May 18 I followed up by email to Ken listed below. Per Ken my concern will be handled internally. Unfortunately, Ken was not able to handle the current situation by offering to request a supervisor deliver my item. When I arrive a note on package read disregard any messages for pickup package. Customers please be aware of delivery drivers stating delivery attempted. May 19 I did not hear back from Ken after addressing poor training of the employees at DHL.
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May 2023 by Mario Tenuto
I received an email from DHL to this address which said my package was ready for a pick up. However when I got there this gentleman told me that they do not have it and it is still waiting at customs. I asked him kindly to read the email I received on my phone. He wouldn't even look at the phone or the email and proceeded to tell me he could not help me. I didn't appreciate the attitude and the looks i received. He had piercing all over his face. 1 hour of the day gone.
