-
October 2023 by Nate Bellon
Bandago has been our trusted partner for years, enabling us to bring the music to the people all across the country. The vehicles are always nice, with a wide range of vans available, from a simple Ford Transit to tricked-out Mercedes Sprinters with lights, entertainment systems, and dedicated cargo areas.The staff is always friendly and professional, and I really look forward to each visit. They're always ready to help make your trip special and to attempt to make any issues right.On top of that, they're one of the few rental outfits that will allow you to tow a trailer, which is a huge boon for an independent music group like ourselves.Bands, church groups, road trips, personal rentals, they do it all with professional aplomb. I *love* Bandago, and I bet you will too!
-
October 2023 by Andrew Lee
We love Bandango Van Rental. We never had a bad experience. We appreciate the attention to detail by the staff and their willingness to answer every question.
-
September 2023 by Pamela L.
Normally, this company would rate at least 4 to 5 stars. That's rating is based on your van being fully operational. We experienced a problem with our AC unit and realized there is no plan B with Bandago. If there are issues and your destination is over 2 or 3 hours away from the rental location, they offer very little assistance. They were not willing to replace the vehicle even though we explained that there were passengers who could not be overheated. We spent 4 hours attempting to find someone capable of serving the vehicle, and our other options were to be with no transportation for 2 days. The whole ordeal has been exhausting, not to mention ruined an otherwise perfectly good trip. I'm so disappointed.This is not a small company but it operates like one. If you want a fail proofVacation I would suggest you go with a more customer friendly company that can replace your vehicle if there are problems.The customer service reps were very cooperative and pleasant but had no authority to change anything about the situation.
-
August 2023 by Theresa T.
We've rented with Bandago on 3 occasions. No issues for the first two rentals. This time we had a mechanical issue. Bandago's customer service tried to find a Mercedes dealer within a reasonable distance of our location to rectify the situation. We didn't want to take any time away from our already tight vacation schedule and the van was operational. I appreciated their efforts to address the situation quickly. In the end, the issue was resolved to my satisfaction. Even with this small snafoo, I would definitely rent with Bandago for our next trip.
-
June 2023 by Monica Rice
No problems whatsoever smooth transaction. Will be a returning customer
-
January 2022 by Gunger Brothers World Headquarters
Bandago is second to none when it comes to renting passenger vans. Vans are always impeccably clean and easy to drive. Marco is a great associate... Very helpful. No disappointments here.
-
October 2021 by James “Jimmy G” Drescher
Spotlessly clean vans catered to the music industry the staff is great they're located all over the country and the vehicles are all new and well maintained I wish they would put EZ Pass in the vans though to take care of tolls
-
August 2021 by David C.
I utilized this company for a van rental from 20AUG21-21AUG21. Ben was the sales rep who assisted us. Ben was very welcoming and knowledgeable. He took his time to answer all of the questions I had related to the vehicles and some even unrelated to the vehicle, but pertaining to random objects in their office: a large pile of Xbox consoles. All of their vans have access to Bluetooth and allows you to play PlayStation 4. The vehicle we rented was throughly cleaned during Ben and my inspection of the vehicle. I would definitely use this company again.
-
July 2021 by LaToya Seaton
Awesome customer service. Great follow through. Family favorite highly recommended
-
June 2021 by Andrew Tolstov
Absolutely outstanding service. Clean van. Will definitely come back.
-
June 2021 by Justin Crosby
The whole process was quick and easy. Van was plenty nice and did great at hauling our family all over Chicago.
-
May 2021 by Adeyemi Kuye
Great service
-
October 2020 by Jose Rivera
Don't deal with Phil the manager, no customer service, very unprofessional. Banging doors and talking back to customers. Besides him, very good vehicles at fair prices, I've used them and recommended them in different occasions. Just ask to deal with anyone but Phil the manager. Would have give them 5 stars if it wasn't for Phil.
-
June 2020 by Eli Wilson
Once touring is an option again, please do yourself a favor and never rent a van from Bandago. I rented from them last December, specifically because they have an option allowing you to tow a gear trailer with their vehicles. Since I have full coverage I turned down the rental insurance offered at the time. I had a minor accident (paint/slight body damage) and filed the appropriate police and insurance reports. Even though I was determined to not be at fault, they passed the case off to Purco, a fleet management company that was not mentioned anywhere in the rental agreement. That company has been trying to collect $942 from me in "lost use and administrative fees", even though this was in violation of Bandago's own contract language. Feel free to message me if you have any other questions, but I cannot overstate how predatory and unprofessional this company is. I honestly wish there were a 0 star option.
-
June 2020 by Kita Doll
Very nice, kind and professional people. I walked in at 9am for pickup at the location on North Ave and was greeted at the door. I signed my papers received my copies and got the keys to the rental by 9:10am. The place was very clean and the atmosphere was friendly. I called for a late drop off and Isaac was very effervescent and graciously extended my drop off time. There were no extra charges and the prices are very affordable. They gained an indefinite customer.
