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December 2023 by jasmine calerway
This facility had my car for 5 months claiming they were waiting on parts. Then said it was only one worker who could fix my car so him and the owner worked on it themselves. I would constantly call for updates and they would give me excuses or say the owner was on vacation. They charged me $500 to replace a tire. Made up some other expenses, and told me it would $2,500 to pick the car up after holding it for 5 months. Owners response, is I own a Tesla so I “have money”. Get my car back only to hear noise when I drive so I had to take it a few days later and they wanted $200 more dollars. Last but not least, the owner drove my car to his home and to a mall 45 minutes away. Fixing my car did NOT require him to drive it home twice !!
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November 2023 by Stephanie Lopez
It took roughly 2 months for my car to get fixed but they did a good job. My insurance paid the majority of the job. The people there were nice.The only con I can think of is that they would say my car would be ready by a certain date and then it wouldn't be. But I expected something like this from a car shop.
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October 2023 by Donnovan Olmos
Excellent work, good experience and good customer service, thank you for your attention!
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October 2023 by Peggy Ruiz
Did a fantastic job with my Hyundai Kona’s bumper. Very quick turn around, and accommodated my scheduling needs. Highly recommend!Services: Painting
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October 2023 by frank cipolla
Auto Art is one of the best car repair shops around.Their customer service is second to none.Honest and reliable.Service: Body & Trim
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October 2023 by Jason Barrios
Did not fix the vehicle correctly, still drives the same as it came in. When I tried pointing it out they just didn’t care no good customer service. On top of that the vehicle was driven for 50 miles I don’t see any work that was put into it. The owner instead of trying to fix it and come to an agreement he didn’t listen, instead he wanted to go to court because he thought I was lying. Not satisfied with the work.Service: Steering & suspension repair
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August 2023 by Shantiara Mitchell
The worst customer service ever!!! They don’t finish the job correctly and blame you for their mistakes!!! I should’ve went with my first mind and went somewhere else. They don’t even check to make sure the customer is satisfied when picking up the vehicle or make sure everything is in working condition as it should be. And now that they got the insurance company for thousands of dollars they say take the elsewhere!! This shop is a joke!!!Services: Tires
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July 2023 by Mariana Garay
Do not hesitate to bring your vehicle here! My poor little car was in such bad shape after being rear ended and the crew at auto art took care of me completely. They fixed my rear bumper which looks absolutely perfect, they also detail your car which I wasn’t expecting and was a really pleasant surprise. From intake to pick up every step of the way was painless. I live 40 minutes away and I’m so glad i made that drive.Services: Painting
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June 2023 by Angelo Quintanilla
Angelo Quintanilla with a 22 Dodge Durango RT, just arrived in their facility, the beginning phone call with receptionist was very professional and patient with all my questions. I will keep this updated as I receive word along with photos of before and after.-3/28/23Solid updates from Auto Art and they are beginning their process now that insurance gave them the go ahead today.-4/10/23Last picture of vehicle on the lift was sent to me by Auto Art explaining they found more damage and informing insurance about further costs.-4/12/23Auto Art called me to tell me my vehicle should be ready by 5/19.-4/24/23Called them on 15th and they said they're shooting for everything to be finished by 26th.-5/15/23Stopped by the shop today to check on progress, seemed to have a perfect job on body work, paint and suspension hadn't been done yet. Picture posted side view half sanded-5/23/23Told me one part had come in wrong so they're hoping for 5/31 due to holiday.-5/25/23Told me car is ready for pickup 5/31/23Picked up and they did an absolutely flawless job. Final 2 pictures.
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June 2023 by Jessica Gonzalez
My vehicle suffered a sufficient amount of damage on both ends. Auto art restored it to the condition of when I first purchased the car. 10/10 would recommend.Service: Body & Trim
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May 2023 by Andrea H.
The receptionist Lady is VERY RUDE AND UNPROFESSIONAL!!! she hangs up on customers and gives inaccurate information. Make sure sto not give her any of your information!! And the owner is just as rude and disrespectful!! VERY RACIST!! This place need to be shut down nothing but bad reviews. this shop is a scam!!! Any good reviews about this shop is coming FROM THEM!!! Even the car rental establishments high recommended NOT TO GO HERE!!! Bad business
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March 2023 by Zambam family
Not only did it take 6months to fix my truck but they also lost alarm fob,put a hole in the bed and didn't install engine correctly. Horrible customer service as well
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February 2023 by Darrylmccord23 ..
I went to this place to get a estimate. First of all I waited 45 minutes for the guy to come and inspect my vehicle. Just to tell me it's minor! No shit! I needed a estimate. No matter how little or big the damage is. Second, I'm on day 4 still waiting for a detailed estimate in a email. No email! This place is poorly managed all the way down to the receptionist! Do Not- I repeat Do Not use this auto body.
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February 2023 by Brenda Vega
My husband was in a car accident and I picked out this location to get our car fixed. Since day 1 Mark who took care of us was amazing at explaining everything I was quoted 3-6 weeks wait time and they had my car ready sooner than that which was so awesome!! My car looks brand new again they did such an a great job I highly recommend them.Service: Body & Trim
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February 2023 by Rene C. Astudillo
Let’s just say if I have choice to bring my car here I WILL never do it m, the only reason my car is at this place is because they work with my current insurance.Look for another alternatives don’t bring your car here.Bad service.They don’t have the car ready when they told you.
