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November 2023 by L M
Excellent from start to finish. After picking up my car and everything going so smoothly I wanted to leave 5 stars, but I suspected from past rental experiences at O'hare there would be something that would go wrong, an overcharge or mysterious additions to my bill or surprised toll fines, etc. But I got the lowest price I could find online. I had no additional sales pushes, I had no uncomfortable waiting, or rude employees - in fact far from it- Angel was as friendly and competent as I had ever had. And then I had a clean, new car that I actually had ordered at the price I had ordered. I was confused why this was so good. When I returned the car I waited for the catch. There was nothing. I pulled in and right away was greeted with a smile. I assumed that the man didn't work there. But he did. Then to my astoundment, the shuttle which was parked inside the garage pulled up, picked up all my very heavy bags for me, put them in the shuttle with a pleasant a professional greeting and I was ready to go. The shuttle driver was excellent. Again, I waited for some additional charge to be added. I feel safe to say that this is the most unexpectedly great rental car experience that I can remember for a very long time - for sure in Chicago. I will only go to them next time.
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November 2023 by W671 AID
I recently rented a car from ACE and had a very pleasant experience. 1. the shuttle ride from the airport to the rental facility was comfortable, clean and Kevin was very friendly. 2. the auto I rented, Chevy Malibu, was cheaper vs the competition. 3. no surprises no hidden costs- definitely will use them again.
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November 2023 by Don Pito
easy pick up.no hasslequick and easy drop offstaff really friendly.will recommendreservation needed for faster service .
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October 2023 by Tom S
Shuttle from the rental car area to an off-site location yields more affordable rental cars. I rented the cheapest available which turned out to be a well appointed fuel efficient and sporty Toyota Corolla SE with adaptive cruise control and Apple Car Play. Normally I prefer Android but I didn't bring the cable I apparently needed to connect. Efficient service, friendly staff. I was pleased that my reservation actually gave me a car I reserved (as opposed to experience with other rental companies). Definitely recommend them, and I will use them again when I return to Chicago.
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October 2023 by Louisa Moran
Great service, in and out fast. Outstanding SUV, only 7,000 miles on it and very comfortable. Returning without problem. Great rates that they stand by. I will be coming back.
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October 2023 by Anna Garrido
Our experience was great! We booked a rental last minute and upon check in Sammy was very helpful and knowledgeable. We asked for a fuel efficient vehicle and he gave us Hyundai Elantra, which was great on gas and super comfortable. We drove that car to Canada and back without issues. The facility is super clean and very easy to find. Everyone there was smiling and happy - you could tell the company cared not only for the customers, but also for its employees.
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October 2023 by Aaron Cuervo
Stupid policy of needing a card with the same name and even though I had a debit card with my last name on it the lady was completely unhelpful or understanding as I came in last minuet. Terrible service and policy makes no sense. You can set up a reservation online with a name and card with a different name but then come in and they won’t give you a car. Ridicules and lack of any type of customer service. You’ll probably want to fire the girl working there or teach her how to actually work in a customer service business
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September 2023 by Jacob Blount
Fast check-in with no line, great car. This would have been 5 stars if not for the giant inconvenience and expense of being off the airport campus and not being open until 0800 in the morning. I had to get an Uber from this location because the shuttle doesn't run until 0800 and my flight was at 0900. Next time, I will save myself the expense/inconvenience and book with a major brand at the rental car center, even if it costs a little more.
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September 2023 by jim alferes
Rented car for a wedding.. very clean. Great service! Even better rent price! Very smooth transaction. Will use Again!!
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September 2023 by Rick Rienstra
I wrote a review about ace rent a car apparently it was taken down we got over charged for a rental that was already paid for. Got stuck out at the Hollywood sign for over 4 hours had to buy my own battery tried to call someone that was a joke.gave me $25 dollars off didn't think that was fair considering that it put us behind in are plans got home called the main place to try to get money back on my car guy was super rude told me my wife had called already nothing was resolved told us supervisor will call as back tomorrow I said he is to busy to resolve this today then he hung up on me I will never do business with ace rent a car again. So do not use this company they are a scam.
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August 2023 by Annamarie Pfeifer
Customer service told me I could pick up the vehicle after hours (it wasn't a red eye, it was just an evening flight). This is not true and I was stranded at the airport.Had to get a last minute rental with another company and paid a ton of money for it. If I could give this company fewer stars I would. They were entirely unapologetic.
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August 2023 by Karla Correa
Sales man forces you to buy their insurance and ends up saying a total different thing from what he said at the moment of starting the process to rent a vehicle, once he sees you aren’t interested in purchasing their insurance.
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August 2023 by Sydney robles
This is my second time using this company and I have zero complaints. There’s no random charges, the cars are clean and nice and the price is amazing. They will forever be the company I use while visiting ChicagoThe workers are also friendly! I would recommend this to others looking for a car rental outside of Ohare
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June 2023 by Christina Turner
I always rent with Ace. Never had a bad experience. Left something in the rental before and got it back. Always an easy pick up and drop off process.
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June 2023 by Thornton Pakrison
We had a great experience with Ace. This was our first time renting with them. The staff was very nice to deal with.
