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February 2024 by Rob P.
Always the quickest and nicest people to deal with. Service is excellent and the values here on sale and clearance items is terrific
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January 2024 by Donna M.
This location has the best print service department. We created Christmas cards on their website, and Serenity helped us to select the appropriate format and template over the phone. She then assisted us in creating and printing our return address labels. Serenity was very accommodating and patient with us as we worked on our project. We highly recommend this Staples location, and specifically, Serenity when in need of printing services.
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October 2023 by Gail S
Staples in Frankfort. Alex was helpful at the register and called a Manager for me when I needed a specific item yesterday that I could not find on the store shelves. John came up and when I explained my situation took the time and attention to go in back and find just what I needed and even brought me a few choices. It is customer service like this that will keep me a loyal customer ... especially in today's climate when doing your best to take care of a customer seems to be lacking in so many fields. Thank-you again John !!!
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August 2023 by Michael Hermann
Went to mail a UPS package and they refused because they were short staffed and to backed up. The employee that told us that, was sitting at a desk all by herself scrolling on her cell phone.
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July 2023 by Jason Cortes
Looks like any other staples, and the workers are very nice. I was greeted coming in the store and I was offered assistance to look for something if needed. I used the UPS drop off point and it was a simple interaction. Great store, great employees and good customer service.
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July 2023 by Nesto
What a awful experience I had over the phone with vour employee Dásha, she was rude & sounded annoyed and hung up on me twice. I won't visit this store again and I recommend you retrain your employees on their customer service.
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July 2023 by Ernesto M.
What a awful experience I had over the phone with your employee Dásha, she was rude & sounded annoyed and hung up on me twice. I won't visit this store again and I recommend you retrain your employees on their customer service.
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July 2023 by Jaime G.
I give 5 stars on customer service to printing department, specifically to Dasia H. My boyfriend & I were printing baby shower invites from a purchased template off of ETSY. We were having problems with the template & we were not happy with how the invites were coming out. Dasia not only suggested how to fix the problem but also gave brilliant assistance in Re-creating the invitations so this hormonal, first-time-mama would be satisfied with the invitations. The entire process of obtaining the invitations spanned out over 2 work days for Dasia, and she remained invested & helpful in getting the invites just perfect. We finally left with a pile of beautiful baby shower invitations at an amazing budget friendly price and I am happier than any customer could be. Dasia needs a raise and a longer break. Good luck on your daughter Dasia and thank you so much for your assistance with our son's shower.
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July 2023 by Mary Mannix
Terrible customer service. Insists on charging a set up fee of 19.98 for a clearance chair, not available in the box and assembled and used as a floor model!Won’t be back to this store!
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July 2023 by Jiles George
Great service in copying department. Staff helpful and friendly.
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June 2023 by Marion L.
0 stars ! Terrible customer service. I walked in to just look for school supplies, the man asked me if I was looking for something specific we said no, and he told us to leave. We weren't messing with anything or disturbing any customers. We were told this by managers at that
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August 2022 by Glen Stanek
Went there to buy $100+ of office printer ink when I approach the counter the girl walked away and just fooled around with shopping carts looking over at me and never came to help so I walked out.The place was empty so I'm sure they could have used a sale 8-23-22 around 2pm
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August 2022 by Matthew Daugherty
Its back to school season and I get to Staples at 7:55 they are open till 8:00 pm the doors are locked and two families walk away while I am on hold trying to find out why the doors are closed.
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January 2022 by Undra Regina McCoy
Placed a print order earlier today for same day printing via email per the young man who worked the print shop this morning. Called 4 hours later to check status and was told it would be ready in an hour. I arrive at Staples 2.5 hours after the status call and there's no print to be found. Annoyed is an understatement.
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December 2021 by Sophia T.
Terrible customer service. The staff does not communicate with customers, seem very annoyed if anyone needs assistance, is unresponsive and unreliable. I will never return and would encourage anyone to go to Office Depot instead.