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February 2024 by Daniel James (Dan James)
Let me take a moment to share my experience with Russo power and preface this review with the fact that it does not reflect the quality of equipment purchased.I signed on a 34K+ order from russo, dealt with 3+ different team members, My order went back and forth but we finally signed and agreed to a price, expected delivery date, and Pickup location, the pickup location was not the closest Russo power, but they were able to shave some money off the total so i accepted it.Expected delivery date comes and goes, but i receive a text message saying my order is finally in... I call to confirm as I am located in Indiana, and the location that my order went to was this location, 21660 South La Grange Road, Frankfort, IL. a 3 hour drive, so i didnt want to make multiple trips in my truck... Turns out my order was not fully shipped yet. and their new eta was a month and a half in the future... citing my equipment's model number had changed from the manufacturer and what i ordered was no longer available... That sounds like a them problem that they are making a me problem...So i reach out and dont get any answer other than, tuff luck. I end up doing legwork and finding a distributor that has the equipment i want and they are even a RUSSO power distributor, but they only serve the location in Ft Wayne Indiana... the one i wanted my equipment sent to.Russo tells me its gonna cost me roughly $1500 more than my agreed upon price if i dont want to wait a month and a half, Im sorry, first you break our agreement on ship date, and now you want me to pay more too? unacceptable... We come to an agreement that meets both of our needs a little better than just canceling the order and buying elsewhere... but, now comes the fun part.I get to pick up half of my order from IL and the other half from IN. I call ahead to the IL location to confirm my equipment is still there as its been sitting for a week, and even message Dan to let him know ill be in on a friday. Once i show up i find, they had no idea i was coming... So i got to spend a total of 3 hours in their show room, while a snow storm moved in, waiting for them to uncrate my equipment that has been sitting for a week.A debris loader and a trailer... an hour after i sign im told i can go out back with my truck and they will load my loader. great. except it was missing its hose. so they had to find it. once they find the hose and button me up to leave i ask, wheres my dump trailer... the response i got was "What trailer" not what i wanted to hear after spending 90 minutes.So i walk over to their line of trailers, and start checking for a vin that matches the one i paid for, FOUND IT! so i back up to it as one of their team members go to unlock the chain that holds it steads. but wait, the battery is dead, brand new battery, not even charged. so they have to swap it out. as this happens i ask about the trailer ramps, no one knows there they are but someone goes out to look for them. I hook my truck up and check the lights while they are sourcing a charged battery. The tech mounts the new battery after needing to go back for different sockets 2 times. but as he is rewiring it he decides to hook up the positive red wires to the ground. sending a good sized spark out and blowing the fuse to my trailer brake assist system. yay. by this time ive been here for almost 3 hours.They finally say im good to go and apologize for everything not being ready. I go to take off and, and this is my fault as much as theirs. the trailers wheels are locked up. Come to find out the trailer was also missing it break away cord. I get out of my truck take one look and yank a cable off of another trailer to put on mine.My expectations of competency from the sales and delivery staff are much higher than the service and knowledge received. 3 hours in their dealership, missed delivery date, price increases, blown fuse on my truck, and still waiting on equipment isnt a positive experience.
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January 2024 by Julia Mendoza
Shout out to Jesus from Russo in Frankfort, IL - extremely helpful, friendly and knowledgeable.
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January 2024 by Claudia Pérez
They are very nice
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November 2023 by james arthur
Fast accurate service and totally fair market prices! Great for Sthihl parts!
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November 2023 by Colin Stic
They messed up my lawnmower. When I got home I saw all the damage they had done. They damaged part to get me to waste my money to fix them. Very dishonest workers! I can’t believe they are still in business.
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November 2023 by Peggy Stalcup
Terrible service! Changes parts and charges but never totally fixes problem! What kind of business is this! Does not stand behind their service! Keeps making excuses over and over again. Manager Gerardo
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November 2023 by Fish Lover
Nothing is ever fixed. The problems keep getting worse each time we go. The employees don’t know what they’re doing. Looking at other reviews, everyone experiences the same issue. Poor management!!
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October 2023 by Scott Flanagan
Quality products.Helpful staff.Excelente customer service
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August 2023 by Marilyn Olson
If I could give 10 stars I would! These people are fabulous. My John Deere tractor had issues and the Deere dealers in the area were saying it would take 6-8 weeks to check it out and fix it. Russo checked it within a few days and it was back soon after-but it was a not fixed, so I called them. They came and picked it up and a week later called to say they were bringing it back. I asked what I owed them and they said no charge. Talk about customer service! I was ready to pay for the additional diagnosis and fix but they said no, it should have been fixed the first time. Nobody does that! They have a customer for life-and when I need to replace the tractor, I will certainly only consider them, instead of Deere.
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July 2023 by Marilyn O.
If I could give 10 stars I would! These people are fabulous. My John Deere tractor had issues and the Deere dealers in the area were saying it would take 6-8 weeks to check it out and fix it. Russo checked it within a few days and it was back soon after-but it was a not fixed, so I called them. They came and picked it up and a week later called to say they were bringing it back. I asked what I owed them and they said no charge. Talk about customer service! I was ready to pay for the additional diagnosis and fix but they said no, it should have been fixed the first time. Nobody does that! They have a customer for life-and when I need to replace the tractor, I will certainly only consider them, instead of Deere.
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May 2023 by Joe and Barbara Sroka
Russo is the best. The sales Dept is fair, honest, and knowledgeable. Jonathan has tons of knowledge and wont steer you wrong. I would recommend for commercial and even residential for quality equipment!
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April 2023 by Pedro Saldana
Excellent experience every time I visit the store and everyone there is very helpful. The scag I purchased here a year ago had a recall and the service department manager and Mark made arrangements to fit my needs :) solid 5 stars guys
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April 2023 by Bill Presler (CHIP)
Greeted nicely when I entered the impressive showroom. Stood for over 10 minutes in front of Parts counter without a peep or other acknowledgement from the counterman. One other customer at the counter. No other counter help on duty. Figured that 10 minutes was long enough to be ignored and walked out and got what I needed at another dealer.
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April 2023 by The GreyJedi2112
Nothing but lies and problems with this company. I was sold a mower that was defective, had it brought in to be repaired, told it was repaired when it wasn't wasted multiple trips back and forth. Ultimately gave it back and bought a different more expensive mower and then I am lied to about ordering parts and having them installed and then lied to about having my mower serviced, wasted more trips back and forth and still hasn't been serviced. One person one the phone says yeah yeah bring it in and pick it up in 2 to 3 days but when I bring it in I'm told there's a 3 week back log and nobody knows anything about what I was told by others there. I spend over $12,000 there but will never spend another penny at Russo. I hope they fold.
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March 2023 by Matt B
Still trying to get a refund back to my card for 2 pallets that we’re not delivered nearly a month ago. The 3 pallets that were delivered are nearly unusable - hard as a brick, covered in water. It’s clear that they don’t take good care in keeping the product dry before selling it to the customer.
