Old Second National Bank - Frankfort Branch is considered the best bank in the community by its long-time customers. The staff is consistently described as the best, offering excellent, friendly, and very helpful service. They treat customers like family and friends, remembering them by name and creating personal relationships rather than treating them as just a customer. The team is personable and resolves issues immediately with great care. Customers have had fun experiences and have banked there for many years, even decades, without a bad experience. The lobby gives a nostalgic vibe, and the service is so highly regarded that customers would give more than five stars.
I am a new customer and needed to open a checking account. It was a pleasure working with Rich Kochan. The process was seamless and Rich was very knowledgeable, personable and entertaining!
July 2024
Excellent customer service! Kelli on the Frankfort team is the best! She really helped me get my account in order!
June 2024
I’ve been a customer for a long time. My grandkids had a fun experience bringing their coin in for counting. The best bank & staff!!
