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“Very helpful, very friendly, very knowledgeable about whatever you need to know about saving, retirement, etc. Best experience I've had in banking. Definitely a lifelong customer”
“Last week Friday I stopped at the O2 Bank on Boughron Rd. in Bolingbrook for the purpose of replacing a Debit card. I sat there for at least 15 minutes and then was told the system that makes the card was down. Really? 15 minutes.I left the bank and called the O2 Bank on Cass. Their Debit card machine was working. Whatta know!I walk in the Cass Ave O2 Bank had a banker named Connie Villagomez take me to sit down at a desk, ask me what I needed and I had my new Debit card in less than 10 minutes. I just want the O2 Bank to know what kind of employee Connie is. I went from being literally a disgusted customer at the Boughton Rd. O2 Bank to being a very satisfied customer because of Connie's customer service..Thank you so much Connie. It was a pleasure.Don Konopacz”
“I would like to share my experience with pleasure. The branch manager is very professional and kind. We appreciate her guidance, time and understanding. Without a doubt a great branch with excellent treatment in general.”
“OPTC is a small bank, and sometimes I have a hard time with the 800 number service, but when I go into this branch, Judy is a ROCKSTAR. She's friendly, effective and pleasant. I'm sure that the other tellers and bankers are great too, but if you have a problem, Judy fixes it.”
“Had to close my accounts today because I recently moved out of state. Mohammed Jaber was the gentleman who helped me. He was very prompt and professional but also took the time to speak with me. I appreciated the time he took. The staff are great here. I was sad I had to close my accounts.”
“I have gone to this bank branch for over 15 years, I was there today in fact. I have never had a bad experience !!! When my miniature yorkie was injured ( I had the vets note ) I was allowed to bring her in a pup carrier. I will always go there”
“i would like to thank Lauran Schwanbeck for replacing my confusion as a disable veteran have bad days start band and only gets worse tanks so much Lauren u r the BEST Mario De Mello of Monee”
“I recently became power of attorney for a relatives BMO checking account, due to her account being frozen. We needed access to her cash for medical and other reasons. My experience with the BMO Harris 888 customer service line was gruesome at best. I decided to visit the local branch in Frankfort. The bank manager Sean, is the gentleman I dealt with. He was very patient, thorough and explained everything that he could and could not do. Within a day I had access to the account and all is well. I I personally thank him for his kindness and understanding. Although I do not bank at Harris I highly recommend this branch. I assume that his entire staff is customer friendly and confident. Being in management myself, I understand that the attitude of the person in charge flows down to his employees. Five stars for sure.”
“While PNC overall has not provided the best customer service, the staff at this branch is great, most specifically Kim. I had a complicated situation where I was given the run around, and she went above and beyond to help me resolve the issue. Kim has helped me more than once and really does everything she can to resolve any issue, and she is super sweet!”
“Bank of America has always been very helpful. I have been with them for over 20 years and not once have I ever had problems with them. The employees from Frankfort branch are very professional thank you Bank of America for your service. I truly appreciate it. Especially all the employees from Frankfort Bank of America.”
“The tellers are very friendly and they go out of their way to provide exceptional service. They fully understand what customer service is all about. The banker Erica puts a personal touch on service by getting to know her clients. We’re very pleased that we bank here!”
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“If I could give more than 5 stars I would. The Frankfort team treat me like family. I have been banking here for many years and always receive excellent service. I love them all!”