-
April 2023 by Jill Cassidy
We turned to First Federal for our home mortgage based on a neighbor’s recommendation and are so glad we did! Anytime we have a question or request, they are happy to help and very quick to respond, even if it involves getting input from others at the bank. We bank at national institutions as well, but the customer service here at First Federal is unmatched.
-
December 2021 by marilyn holz
Great customer service!
-
April 2021 by Ciara
The only bank I trust with my money. It is the same bank that my grandparents used when they lived in Hegewisch. They've had my mother's account since she was born, and they've had my accounts for the last 24 years. Thanks for being so reliable and hassle-free.
-
October 2017 by Artur D.
I usually don't post reviews but this really need to be said.When apply for mortgage bank ask up front appraisal fee of 400$,and they order it before or even if you approved for the mortgage.They call this non refundable fee and when you ask why they do appraisal if customer not qualify for loan all they have to say its not refundable fee(NO OTHER BANKS DO APPRAISAL UNLESS YOU AT LEAST PRE QUALIFIED FOR LOAN.There is also absolutely no communication between loan officer and underwriter.Also if you don't work in same company for at least 2 years (even if you work in same line of work and industry)DON'T APPLY.ITS JUST RIDICULOUS.
-
November 2016 by Abigail Searles
Primitive banking. Useless cell phone app. TERRIBLE website that isn't 24/7 like they claim. Customer service is subpar at best. If something happens on your account they won't notify you personally or with letters to your house, they keep letters at their location just expecting you to know to come pick them up. Will close your account and take money away from you without so much as even a warning. And even though no one is ever in there there's always a long wait, same with telephone calls I'm always on hold for at least 5-10 minutes. Save yourself the hassle and just get Chase or Bank of America, they actually know how to bank!
