-
July 2024 by Steven Stanley
Chase has no fraud protection and easily allows fraud to be committed. This horrible establishment cost me over 10k in fraudulent losses
-
June 2024 by Jayson Petrulis
Bank is always helpful huge shoutout to Lauren for helping me unlock my account
-
June 2024 by wellness G
Banking with chase is very convenient but the culture of staff is horrible. Whenever you come there they will always want you to come later . They will always say we don't have any bankers available.
There is so much staff ,3-4 bankers are always behind the desk with no clients but they will not take you citing meetings or not able to do stuff.
There is a name plate of private client advisor but they don't help private clients too.
The whole culture of branch seems busy without work , except the tellers.
I am sure chase can do much more business.
Also what is the purpose of greeter ?? Except saying come back we don’t have an appointment available .
Exception Lauren she is the best !!
-
June 2024 by Mary Ramos
Great service! Very professional and very kind.
-
March 2024 by Mario D.
i would like to thank Lauran Schwanbeck for replacing my confusion as a disable veteran have bad days start band and only gets worse tanks so much Lauren u r the BEST Mario De Mello of Monee
-
February 2024 by Emma D.
Gave me a completely ripped $50. thanks a lot . They couldnt even give me my full amount what a joke
-
October 2023 by Kookie Muhammad
Jennifer Z. was an absolute pleasure!!! Took me within minutes of walking in the door. Was offered water and coffee on the way in and suckers on the way out. Also got to keep a Chase pen ? (it's the little things!). Main priority was getting my name changed.. She was extremely personable & friendly and made my visit smooth! Conversation was happy and upbeat. Also made a deposit.. Robert helped me and had everything done within 5 minutes. Was an all around stress free visit. Much appreciated!
-
May 2023 by Robert Palkovitz
If I could give zero stars I would. They made an error in fixing my account when my info was stolen. It cost me alot of money in late fees and my credit score took a big hit for the third time now and refused to compensate me for their actions. I will no longer be dealing with said bank after this week. The manager was just rude and refused to take accountability for their actions. 16 years wasted here. Don't use chase people they are liars.
-
May 2023 by Raymond Kennedy
The bankers at the Frankfort IL location are incompetent. You literally sit there as they click the screen and they still can't seem to complete a basic request. Waited 15 minutes to be helped, another 20 or 30 for them to fumble around on the computer and than was told they would need another 30 to 40 minutes to complete something that told me they could do in seconds.
-
February 2023 by Roman Golubiev
Everything is fine. good staff. but it is a very big problem to open an account for a new client.
-
February 2023 by Joe Hamstra
Been banking here for years. Very friendly people.
-
January 2023 by Jdm Dt
I went in earlier and I walked out liking this particular branch! Cheri (I believe her name was) the teller, I went inside and she helped me and was extremely informative. I am a new chase bank member and helped me pay my credit card. What a wonderful employee, and I love her CAN-DO, helpful attitude.
-
January 2023 by Tyson Jones
How does a Chase bank in Frankfort Illinois, in 2023 have no working internet. How does a bank function with no internet?Came in to open a savings account and couldn’t finish the process because the internet wasn’t working. So wild, how….
-
August 2022 by Ian Jackson
Dustin was a great help in helping me figure out a suitable interest rate for a vehicle I intend to purchase. He said it was his third week but he was extremely knowledgeable, and thoroughly answered all my questions regarding my potential loan. Thanks Dustin!!
-
July 2022 by Karen J.
NEVER ANSWER THEIR PHONES!!!
