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November 2023 by Mary W.
I had a prescription called in on Monday. The following Monday it still had not been filled. 7 full days. I called and she said she'd fill it today. I came in the next day and it still was not filled. The lady at the window told me to "come back" I said "may I ask when?" she went back to the pharmacist who told her that "they do not have the prescription in stock. Worst customer service and arrogance I've experienced. Do Not Go There.
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October 2023 by Dawn E.
The pharmacy service at this location is absolutely horrible. Third month in a row I have waited in the drive thru line only to be told my prescription is still not ready. I have complained to the store, the corporate office and the the pharmacy. They are so short handed here and no one wants to assist. If my prescription was in stock at another location, Walmart or even CVS I would transfer my prescription but NO ONE else has it in stock.
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October 2023 by P W.
Terrible. Not just terrible, but consistently terrible. Two weeks ago I spent 40 minutes on hold, and after 40 minutes an audio message saying it was 7pm and the pharmacy was closed, then was I was disconnected. The day before, after 25 minutes on hold an audio message said the pharmacy was closed for a break and I could hold for another 30 minutes or I could call back later. There has got to be a more efficient way for clients to connect with the pharmacy about medications. Also, the two time I waited and finally talked to a person they were incredibly rude. I wasn't even angry when I was taken off hold. i just had a couple questions about my medications and I wasn't allowed to finish. They were condescending and wouldn't even let me finish my questions before cutting me off. Terrible customer service doesn't even describe how much I dislike Walgreens pharmacy. I even went to a different Walgreens pharmacy and received to same service.
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October 2023 by Lisa W.
What I Experience at this Walgreens Pharmacist is wanting in long lanes or lane, problems with even having the Prescription In stock, telling me to come back in 24 hours and the prescription will be ready and it wasn't ready in the 24 hours., having a sign in there window saying closed for two days, and they are rude and Customer service is Awful. I wouldn't even a star . I'm all done with this pharmacy.
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October 2023 by Steven F.
I have been a customer of the Walgreens store in Fox Lake for the past three years.However, I will not be getting my prescriptions filled there any longer.Since the end of August 2023 I have not been able to get a prescription filled there. I don't know if it's because they are understaffed (possibly due to wide ranging staff reductions in late August 23) but I have not been able to reach a person there by phone in September to get my prescriptions filled.Therefore I have changed my pharmacy and will not be going to Walgreens from now on.
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October 2023 by Kim T.
Walgreens needs to staff appropriately in the pharmacy. The pharmacy has been completely closed the past couple of Saturday's. People require their medications to live. They are putting peoples lives and health at risk. I would suggest to move to a different company pharmacy. Walgreens does not care about their customers or employees.
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October 2023 by Jennifer A.
Absolutely THE WORST pharmacy around! They take forever to fill scripts, every time I am there I wait at LEAST 30 minutes in line, the people working are typically rude. Each time I call I sit on hold for 15-30 minutes. Hours change without notice, leaving people without their medication. Total nightmare! would give negative rating if possible!
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August 2023 by Diamond H.
Ricky in the pharmacy is rude, I always him about my meds that's delayed he bluntly told me they won't be refilled and I asked why didn't you all just cancel so I don't have to drive all the way here. His response was it's cancelled now no worries... THIS IS THE WORST DEPARTMENT! everyone as the Walgreens check is so sweet. The pharmacy needs a vacation or something it's insane.
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August 2023 by Linda G.
Wish I could give 0 stars! Go anywhere else but here! The pharmacy is a joke! Leanne needs to be fired! Manger Brian, thought this whole situation I had today was funny. When did it become okay to treat a disabled child like this? So rude to my 17 year old who has a severe stutter and autism! It's hard enough for him to speak to people, and you got people like this working for Walgreens? Wow.
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September 2022 by Timothy Paschall
Penny from the the pharmacy is rude and NOT professional at all I would recommend more customer training....
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September 2022 by charlene g.
I absolutely hate Walgreens Pharmacy. The only place near me that had Moderna. I had a 4:45 appt. And am still waiting at 5:35. I will never be back.
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August 2022 by Tim Paschall
Penny from the the pharmacy is rude and NOT professional at all I would recommend more customer training....
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April 2022 by Sue G.
My review is of the store, not pharmacy, which I have never used. I always have experienced very helpful, kind, friendly staff there. And, I want to especially thank April, who,even though the store was quite busy on the day before Easter, perfectly fixed my messed up photo invitation order.
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April 2022 by Pamela Shallbetter Callahan
Watch out ! Pharmist includes unwanted product and refuses to rectify the mistake, Pushing pain killers so that not only must we be forced to pay for them, but for the safety of small children who may be in the house we must throw this Unwanted medication in the trash or toilet to be destroyed.
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February 2022 by Natasha H.
This is the first time I've ever taken medication so I didn't understand the details on how a prescription is filled and reordered. I called the the girl that answered was so mean to me. Sorry I don't understand and was being very nice I just had a few questions. You don't have to be such a b*******
