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March 2024 by Olga Kozlova
I hate hearing this most used phrase these days “We are short staffed”. No line, no customers, 3 people inside the pharmacy. And I got this phrase again. Lazy people is all I want to state.
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January 2024 by Christine Rodbro Moyers
Never had any problems. Pharmacists and staff have always been good. No complaints! Happy with the service I receive.
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October 2023 by Diane K.
Catastrophic pharmacy- spent entire day with no staff or pharmacist answering the phone- Contacted store manager and still no results-They are out of simple antibiotic ear drops so I had to go to Walgreens Wauconda, who has it.But again their pharmacist is unable to reach Osco pharmacist, because they told me they are understaffed.Good Luck with flu vaccines, any vaccines, fall and winter cold season.They are so understaffed and overwhelmed, nothing functions.I'm calling the manager of the store, they keep connecting me to the pharmacy.My entire Day Off- Friday spent trying to have my prescription sent over to Walgreens across the street!Good luck with upcoming holidays coming understaffed- all the out of town travelers coming- sick people, they are not capable of supporting this large flow of customers!Never again, Jewel in Wauconda!
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October 2023 by Pat McCoy
Osco pharmacy is accurate, prompt, and reasonable. Staff are friendly and quick to help. Explanations are understandable. Osco pharmacy Fox Lake is a good place.
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August 2023 by Jemia Cole
If I could leave a negative 01 i would. One of the associates was no customer service. She told a couple of the customers in a rude way to get away.
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June 2023 by Amanda Lipa
They never have charged shopping carts. This place is NOT ADA friendly.
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June 2023 by dale stanish
Rather be in line at the DMV than drive through here
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April 2023 by Blue Eyes
Many thanks to Kelly the pharmacist at Fox Lake Osco. Not only the day before Easter but a Saturday and she took the time to help once again. We have new insurance and it wasn’t going through, who has hundreds of dollars for important medicine. Kelly was able to transfer us over even though we didn’t have our new cards yet just an introduction letter. I’ve known her for years and she always pleasant and goes the extra mile. Happy Easter Kelly! Wish the grocery industry would realize their employees have families also and at least cut the hours or split them up so everyone can enjoy these special times. Make sure and say hello to Kelly next time your at Osco Pharmacy.
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April 2023 by Mel B.
Drive thru sit for 1/2 hr in line . .. actually going on more. unbelievable. Very hard to understand what the problem is here. Everywhere else that I have been to is not like this.
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February 2023 by Will Vargas
I've never really had a problem with the grocery store itself. it's the Pharmacy I've had problems with. Example: just called for a refill on medication, they said my Psychiatrist never sent my meds there. it was an older sounding lady on the phone (no name given), she was rude and had an attitude. called the Wauconda location and it WAS on file and the Fox Lake location was refusing to fill it! they also tried to con me into getting the name brand. When I called my insurance, they said they do cover non-name brands too. so the Fox Lake osco tried to con me out of more money. The osco pharmacy at Fox Lake is a total dumpster fire and needs new managers! I feel bad for the kind employees that work at the pharmacy. The managers and that rude lady on the phone need to get fired! I'd give it 2.5/5 ONLY because there are kind employees in the pharmacy. I may be Autistic and ADHD but I'm not stupid!
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December 2022 by Sydney Zinsky
The worst jewel ever. Wouldn’t sell us alcohol because someone had a vertical ID that we’ve used at plenty of other places before including other jewel oscos. Don’t come here.
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November 2022 by Marilyn Rosebear (BlueEyes2)
Once again Kelly (Tech) came through! We had a change in our insurance and hadn’t received the card yet. Kelly took the time to find out the details and apply the new insurance. Saved us money again. Been coming here for years, can be busy but people do care. Thanks Kelly!!!!
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March 2022 by william crotty
I am new to Jewel-Osco Pharmacy as of 1/1/2022. However, I could not be more satisfied with the 3-4 times I have been to the Pharmacy. The pharmacist and staff have been outstanding. Both professionally and personally. Looking forward to using them for all my pharmacy needs.
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December 2021 by Momir Milinovich
This has been the neighborhood pharmacy for years and generally we are quite pleased with their service. Today we were disappointed to be sent away to schedule our booster vaccinations online at some time in the future after being told that walk-ins were accepted just two days ago. I expected better service from Osco as its loyal customer, or at least as good as the service at Sam's Club, which accepted me today as a walk-in and next- in-line for my booster. Under the circumstances, it seems to be in our society's interest to get as many people vaccinated as quickly as possible. I was stunned to find that Osco took a more convenient approach. They didn't even offer to schedule an appointment at the counter as I stood before them. So much shortsightedness and lost opportunities Osco...what a huge disappointment Osco's approach has been as a business, as a neighbor and as a member of the community...
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September 2021 by Nicole F.
The staff is always so helpful. They go the extra mile for their customers. I will never go again to Walgreens for my prescriptions. Reasonable hours and great prices if you end up having to pay with goodrx.
