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January 2024 by Samsung Samsung
Branch Manager was unhelpfull. Needed maintance in one of my accounts, excuse given was Banker was going go lunch and manager had no clue how to get done the maintance on my accounts. I assumed leadership involved knowledge & effort. Honestly it was horrible customer service coming from management as she didnt have no customers in the branch at the time, it just seemed as no effort was made to help me. The teller was more friendly and helpfull than the banker and manager itself, shame on this kind of customer service! Had to travel to a different branch just to get the help i needed because of lack of effort! Not coming back to this branch , makes me question if i should choose a diffent financial institution with better customer service!
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January 2024 by Lanette Nosalik
Keep charging more for services and giving less. Buy your checks but no Christmas envelopes. I've been with them for 25 yr. And am really starting to think about moving on.
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December 2023 by Allysa Peete
I have not even been able to use any money within my account in the 3 weeks it’s been open. They put my account on hold for trying to deposit a check and said it can be on hold for up to 14 days. Then my direct deposit was sent to that bank and I have no way of receiving it. I’m closing this bank account immediately it’s a scam. Stick with USAA or Chase.
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October 2023 by Ryan Small
ATM not accepting transactions, Chase down the street was.
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May 2023 by Chris S
First thing that comes to my mind is a total incompetency, it's not about long lines or a cranky teller, it's about 2 mismanaged fraud cases. First case I reported first week of January 2023 to Julie, after that it was me chasing her as she did not return most of my phone calls. We finally met on February 23rd, along with the branch manager, they both quickly blamed us and our CPA, there was no clear steps outlined, just finger pointing. How do we run a business if the account is closed was never explained, we left confused and more upset. 2nd fraud case was reported to me on March 6th by Tina, Franklin WI branch Manager. She said" I did call the Fox Lake facility but no one picked up, I did leave messages for Julie and the branch manager but no one called me back" Tina did add a fraud alert to our account, but, by that time 7 fraudulent checks were cashed.Julie and the branch manager should be an imbursement to BMO, the Regional Manager and Ms. Ernie Johannson.How does a man from south side of Chicago drive to WI passing up several BMO branches and cashing 7 fraudulent checks? and 7 branches thought it was all good? Really BMO?!Cudos to Tina from Franklin WI branch for calling us.Cudos to Fritz from Barrington, who took quick steps to help us. In 10 minutes we knew what had to be done and how to get it done.Cudos to Elm Grove WI teller who read the alert, call the police and the man got arrested.We lost money from the 1st fraud. BMO paid us back for the 2nd fraud, but that's not even the point.
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February 2023 by Jack Hamilton
Jesus christ, the worst bank ever. The securtiy guard was harassing me cuz I walked over 2 see if the lady I opened my account was i . Wow u can't even walk in here without being harassed
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August 2022 by Alyssa Girten
Julie Lyon-Mink was absolutely amazing! So knowledgeable and kind! Give this lady a raise!!!!!
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January 2022 by Catfish
I was there at 9:03 a.m. on Tuesday all I needed was my card replaced (chip barely worked ). It took :45 mins to get a new card. HERES what happened ....after my old card was cut in half the computer stopped working and I could not get a new card until this was fixed first. The customer service person would not ask anyone for help even after I ask is there anyone here that can help? she stated "everyone is busy" . But she was willing to ask if I could come back sometime later that day. she restarted her computer after about :15 of saying " I don't know what happed". well after waiting for the restart and the staring at the monitor finally she decides to call the help center. another :15 mins goes by and I'm being kind on the 45 mins too.
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January 2022 by EricSam
Josefina Broglin best banker i ever hadAbsolutely brilliant work, every time when i come with my question she explain and repaire my issue perfectly and very fast! Thank you Josefine!!!
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January 2022 by Drew Oker
Id give a negative if I could! Rude and unhelpful, if you like being treated poorly for wanted your own money go to this branch. Ill stick to mchenry.
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September 2021 by Eric Klimovich
Josefina Broglin best banker i ever hadAbsolutely brilliant work, every time when i come with my question she explain and repaire my issue perfectly and very fast! Thank you Josefine!!!
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January 2021 by Roy Jackson
Your hours are terrible they’re only open one it’s hard to get there and then when you get there there’s 40 people in line because there’s not enough people inside taking care of the people seriously thinking of changing banks
