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March 2024 by JimBites
My wife just returned from a fruitless trip to the Duhhhcatur store. The store was empty of consumers and full of employees, yet no one had the time or attitude to assist her. This is certainly not the exception to the rule at that store. I regret sending her there. The management team is terrible, and no one acts as if they want to be there at all.
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March 2024 by Charles Durst
I would like to share my experience at the Forsyth, IL location of Best Buy on March 7th, 2024.I had an appointment scheduled with Geek Squad and was running behind schedule, but they allowed me to keep my appointment and began working on a laptop vital to my small business.Ethan took charge and was pretty sure that we were going to have to send my laptop off for repair or replacement meaning I would likely lose many important files, but he insisted we try the reinstallation of several drivers that the manufacturer had failed to install. He installed them, saved incredibly important data, and set up a system that backed up my files automatically. His customer service and approachability were simply excellent. I will be recommending anyone I know to find Ethan at the Best Buy in Forsyth when they run into issues with electronics.I wouldn't normally write such an exhaustive review but Ethan saved so much of my data that this is the least I could do.
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March 2024 by Michelle Miller
Walked into this store 90 minutes before close, intending to spend $800 on a cell phone, cash and carry. Was told it was too late to buy a phone and that i should have shown up 2 hours before close. Wow. Okay. Guess I'll take my money elsewhere.
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March 2024 by Tony Schutz
If you are looking for headphones Forsyth is the place to go. You can actually see the boxes they are not locked up like Champaign, presumably because of theft. It's a smaller store but they have a much better selection. The Best Buy app may say something is in stock but it is completely unreliable. Don't waste your time, you should phone first, or have it delivered to your house.
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March 2024 by Shane Coffey
Always able to find what I need and with a very helpful staff with knowledge of products helps with decision making.
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March 2024 by pjthesperhog Gooden
Best buy from beginning to end was very professional nice offered other items didn't have to ask anyone for help at no point and was a sincere thank you and come bk
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February 2024 by Tyler Roberts
Do not waste your time with this scamming company. All they want is your money. Go into buy a TV that's on display with price and all. They then proceed to being out an entirely different model that's 2 years older than model advertised and say oh that's this one. The same price and model have been placed in the same spot for 4 months. And went to ask about getting a new protective screen and replace old one on a switch and they say that the cheapest option is to buy a new switch when the protective screens are easy to remove and install(I have tried installing them before myself but cannot do a proper job). Do yourself a huge favor and go elsewhere. Customer support and employees are a joke and are in on pumping money out of everyone and false advertising.
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February 2024 by Steve Rainey
Nice but small store.
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February 2024 by Stevie Crawford
Expensive but a great place to shop and look around
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February 2024 by Shelbi W.
The young lady in the phone department helped me a lot with finding some info on my phone that I couldn't find, but she seemed very bored and not happy to be there. If you aren't happy, don't let the customer see it. Maybe get a job that makes you smile, you're too pretty to not be smiling. Life is too short to be at a job you aren't happy at. ? I'm so thankful she helped us, though, and she was good at her job! She just seemed very annoyed. Always enjoy our visits to Best Buy.
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January 2024 by Michaila L.
I never have a negative experience going into this BestBuy. My trips are always short and pleasant, and the employees are always willing to help.Last time I was in, I thought I needed a new headset for my PlayStation 5 (slim) because my old PS4 headset was USB-A. The associate there was kind enough to look up if the PS5 slim has a USB-A port, and it does! It saved me a lot of money, and I learned a little bit about my console that day.
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January 2024 by yousef mohamed
I have a refund pending in this store and i travelled abroad and they are refusing to reply to my emails ?????? they aren’t going to send me my refund ,, more than a year and i didnt recieve anything !!!!! ,,, People be aware of these scammers and never leave the store without getting your money in your hand !!!
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January 2024 by Rich Gegg
out of stock on almost every item and Staples had most of the same items, significantly cheaper.
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January 2024 by I don’t Like your name
Employees here at this location is very very rude,they roll their eyes on your back, talk to other coworker about you. we are regular shopper at Best Buy location. But this location is under worst management. Shame
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December 2023 by Susan Daley
Almost easier to buy 9nline these days, but I'm thankful that BB has some really knowledgeable staff who can help with decisions
