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January 2024 by Motaz Askar
Lori and robert were amazing people and great to work with them would recommend them to everyone!
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January 2024 by Pete Gee
Awesome place to get your all your home gym gear..been buying from these guys since 2001 , they have always treated me right ... quality equipment with a price that can't be beat..do yourself a favor call in have a chat about what you need / want and let them cut you a great deal ..chat with Lori
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December 2023 by Brian Griggs
Hey Fitness Enthusiasts,I wanted to take a moment to share an incredible experience my wife and I recently had at Fitness Factory. We had been driving past it for years, always saying we'd check it out someday. Well, when we finally did, we were blown away, and it's all thanks to Lori Kavanaugh and the fantastic team.The inventory at Fitness Factory is impressive, but what truly sets them apart is their outstanding service. Lori, in particular, made our visit unforgettable. Her knowledge and friendly demeanor helped us choose the perfect stationary bike, and the delivery to our home was a game-changer. They didn't just drop it off; they set it up for us, ensuring a hassle-free experience.The dedication of Lori and the entire Fitness Factory team is commendable. It's rare to find a place where the staff genuinely cares about finding the right fit for your needs. Our fitness journey has never been this enjoyable, and it's all thanks to Lori.If you're in the market for fitness equipment or just looking for an exceptional experience, I highly recommend checking out Fitness Factory. Don't make the same mistake we did by waiting too long. Lori and the team will ensure you find what you need for your fitness goals.Here's to a healthier you!B&D Griggs
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November 2023 by Carlos T.
Great service, great selection. They happily answer questions. Many options then normal stores. Stop on by!
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August 2023 by Shay B.
If you need a home gym then this is the place. They have a wide variety of machines, weights, cycles and much more. The sales team is helpful and pleasant. We needed a part replacement and the warranty department was quick to respond. We personally own the body solid exm 2500 with a leg press and it's a great machine.
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August 2023 by Todd Romashko
Lori Kavanaugh is outstanding. She worked with me and led me in the right direction on what equipment best suited my needs. I have been buying from here for 25 years and will continue to. Prices are unbeatable.
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July 2023 by Keep Lifting
I bought products from this location in the past ,incline bench, preacher bench,lat bars, and two cable storage stands. They're products are made well and sturdy. This time was in search of a cable attachment. A red dogbone pushdown bar. It was out of stock for awhile ,and Lori a manager, got right on it and located one from another store! That's what I call great customer service! This store rocks!!
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July 2023 by Tony C
Very helpful staff, I have purchased an inverted back stretcher or whatever you call it also some kettle weights. A row machine place is large with multiple price points and used equipment as well.
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June 2023 by Antoinette Coleman
I was greeted by Steve who was very helpful and pleasant. He answered ALL my questions even if they seemed crazy.
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May 2023 by Rob Kartholl
There's always some small selection of used kettlebells or what not which is what I shop for. Beyond that they have a whole warehouse full of treadmills and exercise equipment weight racks you name it. Friendly staff.
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May 2023 by Vinny Zambuto
Lori and Steve are truly the best. They are very knowledgeable, kind, and trustworthy. They got my items to the store in the same day, and I picked it up that day! I wouldn’t waste my time anywhere else, Fitness Factory is the place to go!!
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April 2023 by Lloyd Phillips
Amazing! Lori and Adam made things so simple and helpful. I wish I could purchase everything from them! everything: groceries, equipment, cookware, etc. They were outstanding. What a wonderful experience! I've never worked for a firm with better executives than Fitness Factory. The apparatus is first-rate and incredibly durable! If you truly desire affordable, real-world equipment of the highest caliber. Going anywhere else is merely a waste of time!
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April 2023 by D W
I bumped you up to 2 stars because someone finally decided to at least refund me the price difference between your website pricing and your eBay pricing (Not another seller, as this is a "Fitness Factory exclusive" even though they make an identical one under the Best Fitness brand, not sure how you're listing something so much cheaper on eBay.) The rest of my review remains so other customers can be warned about what they may receive.Sold me a Body Solid EXM1LPS home gym, quality control on the product is lacking, including a twist in the frame which also causes a twist in the press arm. Manufacturer (who has the same address and CEO as Fitness Factory ?) acknowledges the issue but says it's "within tolerance" for this model (AKA it's low grade and you're better off getting a Marcy from the big box store for half the price). They said they could send me a new upper frame but looking at my pictures it would be doubtful what they sent wouldn't be even more twisted than what I already have ? What a joke!Hardware was missing, hardware was broken, some parts had markings and wear that clearly appeared that it had been assembled prior but they dispute that it was ever assembled, other parts also welded crooked.Pointed out I noticed after the fact that they're selling the same gym setup on their eBay page for over $350 less which Ididn't realize existed until I'd paid for it through their website. They keep ignoring my requests to at least consider matching their own eBay pricing to make these quality issues at least a little more tolerable.I will be filing a complaint with the Better Business Bureau.
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March 2023 by D L
I bumped you up to 2 stars because someone finally decided to at least refund me the price difference between your website pricing and your eBay pricing (Not another seller, as this is a "Fitness Factory exclusive" even though they make an identical one under the Best Fitness brand, not sure how you're listing something so much cheaper on eBay.) The rest of my review remains so other customers can be warned about what they may receive.Sold me a Body Solid EXM1LPS home gym, quality control on the product is lacking, including a twist in the frame which also causes a twist in the press arm. Manufacturer (who has the same address and CEO as Fitness Factory ?) acknowledges the issue but says it's "within tolerance" for this model (AKA it's low grade and you're better off getting a Marcy from the big box store for half the price). They said they could send me a new upper frame but looking at my pictures it would be doubtful what they sent wouldn't be even more twisted than what I already have ? What a joke!Hardware was missing, hardware was broken, some parts had markings and wear that clearly appeared that it had been assembled prior but they dispute that it was ever assembled, other parts also welded crooked.Pointed out I noticed after the fact that they're selling the same gym setup on their eBay page for over $350 less which Ididn't realize existed until I'd paid for it through their website. They keep ignoring my requests to at least consider matching their own eBay pricing to make these quality issues at least a little more tolerable.I will be filing a complaint with the Better Business Bureau.
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March 2023 by Rey Anthony S
Ordered an item and it was delivered in just a matter of 3 days. Very satisfied with their service. I would definitely buy from them again and would absolutely recommend them to my friends.