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March 2024 by L Dave
Adequate level CVS store. Prices are on the higher end of the scale though.
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March 2024 by flilguy
I use to buy more items there. Everything costs a lot. They want you to do all this stuff to get the sale price. You can go to Walmart and buy stuff cheaper without playing a bunch of games. The Pharmacy continues to get worse. The store is nice although when they built the store they should have made the drive through on the west wall. I find it awkward to go through it. The building its self is not at a correct level. The parking lot is graded and sloped to where the rain water moves toward the structure. I think the whole corporation has a lot of things backwards. How they became as big as they are is beyond me!
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December 2023 by tsettech1
Might as well close pharmacy. Never open
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August 2023 by Kristin Clover
I recently had an extremely disappointing encounter at this CVS pharmacy that I feel compelled to share. Yesterday, I entered the store to address a pressing medical matter and was met with a level of treatment that was not only unprofessional but deeply distressing.Upon entering the store, I was immediately accosted by an employee who rudely questioned whether my dog was a service animal. I calmly explained that my dog indeed serves as a trained service animal, designed to assist me in case of a medical emergency. However, instead of understanding and empathy, the employee responded in an abrasive and disrespectful manner. He outright dismissed my explanation, claiming that my dog was not a true service animal and therefore unwelcome in the store.Undeterred, I produced the official letter from my service dog trainer to corroborate my claims. Shockingly, the employee refused to even glance at the letter, insisting on his unfounded stance. Matters escalated further when he threatened to involve the police, a threat that left me both flabbergasted and concerned. It's important to note that my primary reason for being at CVS was to access the pharmacy for my medical needs.As I attempted to proceed with my visit to the pharmacy, I was subjected to additional humiliation when the employee shouted after me, stating that the police were on their way. Despite his attempt to intimidate, I reminded him that he held no authority over my actions and expressed my hope that he would have an unfortunate day himself.The distressing treatment didn't end there. The employee shockingly chose to follow me to my vehicle, not only taking photographs of me and my vehicle but also recording my departure. This invasive behavior not only heightened my sense of vulnerability but also added to the unnecessary stress I was already experiencing.This entire ordeal was not only an affront to my dignity but also put my health at risk. The hostile environment created by this employee's actions threatened to exacerbate my medical condition, demonstrating a severe lack of empathy and understanding on his part.It is worth highlighting that I was fortunate enough to find a more welcoming and compassionate environment at another retailer, specifically the Walmart in Flora. This Walmart staff embraced both me and my service dog without any issues, illustrating that it is possible for businesses to create inclusive and respectful atmospheres.In conclusion, my encounter at CVS was a deeply disheartening experience. The blatant discrimination, disrespectful behavior, and intimidation tactics employed by this employee are not only unacceptable but also a violation of basic human decency. It is my sincere hope that CVS takes this matter seriously, addressing the inappropriate conduct exhibited by their employee, and taking proactive steps to ensure that such incidents do not recur in the future.
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August 2023 by Maggie McKnight
The techs are helpful and nice. The pharmacist that I have been dealing with the past few months has been rude and seems irritated with me every time I talk to him. He messed up a RX for my father and then tried to tell me he didn’t mess it up. Unfortunately this is the only place that fill his Rx in Flora so we’re stuck or we have to drive to another town which I’m considering
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March 2023 by Tammy B
Very happy with this store. Always neat and clean and they have the nicest employees.
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September 2022 by Meagan
VERY SLOW & RUDE. Under staffed and what staff they do have are extremely slow. You can't ever get ahold of anyone on the phone either (this has changed lately some what). I drove to centralia and back before they got my script done (no a joke). Its not a cvs thing its a flora thing. Most places in Flora are this way unfortunately.
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August 2022 by Shannon Hays
Im just saying CVS has went downhill and pretty freakn rude and hateful acting. Been there 3 different times in 5 days for differ meds and not a smile,JUST PLAIN RUDE!!! Learn how to be kind to customers. AND NOT JUST ME THAT GETS THIS ACTION FROM THEM.
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June 2022 by Carlos Pendleton
Had to wait for someone to wait on me.
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December 2021 by Michelle Tubbs Devore
Answer the phone. No wonder mu elderly mom can't get through.I been on hold 2 different times over 20 minutes. Gave up.
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June 2021 by Beliferous Brooke
Always on hold for 15-20 minutes even when calling at non peak times. It's never even busy in there......I guess they just don't answer phones.
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May 2021 by Angela Hemrich
Staff has always been friedly with me.. And has told me different times of medications that do not interact well. Or when a Docter had ptescribed more then was recommend by the drug companies for a child.
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April 2021 by Sallie Rourk
My last two visits to CVS have been great. Staff was extremely helpful in photo department and staff today was friendly and helped me find a phone part that I needed. Store is clean, staff is so nice.
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December 2020 by John Phillips
Very slow on the uptake. Long waiting periods. Calling is a waste since no one ever answers. If you have options I suggest you look into them. There is just no customer service and seems like all staff is just zombies coasting through the day without paying any real attention to anyone or anything else. With COVID now on the rise again people use the phone and if no one answers that means many people lose time and patience. This place needs more people to help run the store and more enthusiasm so plcustomers will come back.
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December 2020 by Ian Gates
I'm not sure how a company can function this terribly and still be in business. Scripts always take most of the day to fill. Calling them is practically out of the question unless you want to wait half an hour+. I'm guessing they're either understaffed, over worked, under qualified or maybe the management is just awful. But instead of making up excuses for the service, just go to Walmart.
