Flanagan State Bank in Flanagan, IL, is highly praised for its exceptional customer service and support during the loan process. Customers have highlighted the outstanding communication skills of loan originators like Mona, who demonstrate a genuine care for their clients. Ryan Augsberger has been commended for his dedication, even visiting clients in the hospital to assist with paperwork during challenging times. Autumn's efficiency in handling refinances has made transactions smooth and stress-free. Carla is also recognized for her openness and willingness to answer questions, ensuring clients feel supported throughout their loan journey. Overall, Flanagan State Bank is recommended for its caring and helpful staff.
I recently bought a home and had Mona as my loan originator. She is by far the BEST I have ever worked with. Her communication skills are above standards and you can tell she works hard and cares about her customers.
December 2022
Great Bank!! They helped me at every part of refinancing during the hardest part of my life. Going through a horrible divorce. And paralyzed completely from a recent accident. Ryan Augsberger came to the hospital and worked with me signing papers and was extremely helpful. Most definitely would recommend them. Great people.
May 2022
Autumn did a wonderful job from start to finish during my last two refinances. It was such an easy smooth process and I never felt stressed. Autumn makes transactions a breeze and will use her every time!
