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August 2024 by Stephen Williams
Great experience! Richard was professional and very nice and respectful!
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August 2024 by Cody Jarratt
TL;DR - Had a rough experience at first, but Pass Security takes their work and service seriously. Their technicians are awesome and friendly, top notch. They listen to their customers, and they take their time to make sure that the job is done properly. Sometimes first impressions can be rough, but the bad taste of first impressions was quickly washed away and I'm beyond pleased with my experience.
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I recently had a house built and had Pass Security run network cable for me before it was finished. I experienced a few rough spots with communication at first (the first project manager left before they ran the install, so some things were installed in the wrong places), but Pass was quick to come and fix those accidents.
Since moving in, I've been having consistent internet trouble and haven't been able to figure out what exactly is causing it. So, I emailed Pass Security to see if they could come double check all the lines they ran, and they were more than happy to come out and ensure everything was working fine.
Two technicians came out today, Richard Cummings and David (I didn't catch his last name), and they were absolutely delightful. They're knowledgeable, friendly, courteous, and all around phenomenal people. They walked me through my house, verifying all points of connection, and kept me informed of every step they were taking. They listened to my concerns, answered all my questions, and ensured everything was working. They even found one cable that was too short for their liking and standard, so they re-ran that cable for me. To me, that was above and beyond.
As someone who works in IT and has worked in customer service for years - I have a high standard for my own service that I provide. These two easily matched that and more. Richard and David are awesome, and I can't say thank you enough for your help.
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July 2024 by Tenisha McIntosh
Richard Cummining was a great technician
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June 2024 by Cody White
Every time I go to Pass Security, I know that I am in good hands. Everyone there is extremely knowledgeable and provides unparalleled service in every aspect of their business.
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May 2024 by Barb Smith
We have been using PASS alarm system for a while now and added some security cameras this week.
Ricky McGeehan is the gentleman who installed our cameras. He was here working in our office for 3 days and I must say, he was a joy to work with. He was friendly, helpful and respectful. Our entire team, specifically the owner of our company, were extremely impressed with Ricky's work and the way he paid attention to the details, asked us questions along the way and the patience he displayed with our questions. Ricky is an asset to the PASS team and we will definitely share our experience with others.
Being in the service industry ourselves, we understand how important each member of the team is to our business and all too often, we hear only the negative feedback. We thoroughly enjoyed having Ricky as part of our team for those 3 days.
In addition, I had a few questions today and when I called the support team for assistance, a couple of times today, I talked with Stephanie Given. She was extremely friendly, helpful and very patient with me. I'm not super tech savvy and sometimes it shows. I often feel silly asking some of the questions and needing additional instruction. She was a joy to talk with and never made me feel silly for asking questions.
Ricky and Stephanie are both great assests to the PASS team.
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August 2023 by Briana Foster
I hired PASS security to install cameras & a security system inside & outside of the animal hospital that I manage. Dylan and his colleagues have been so helpful & easy to work with from start to finish and checking in along the way. Any concerns have been addressed promptly. The mobile app is extra convenient as well. I’ve recommended PASS to others & will continue to do so!
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May 2023 by Bob Axley
Great service, smooth install. Thank You PASS Security!
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March 2023 by Mark Palmisano
These people are the best at what they do. Professional, personable, friendly and at the top of their game.
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March 2023 by Dorothy Joshway
The sorry voice that cant be heard. Has to go on internet to complete form for insurance purposes instead of emailing to insurance directly.
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March 2022 by fionaa hill
We are first time home buyers building our first home. Dylan Whicker is amazing! He is very patient with answering all of our questions. He has always been available when we needed him. He provided suggestions for things that we had not considered. Dylan's customer service is phenomenal. We have had many interactions and we consider him family! We are grateful that we will have this service to cover our family while we are home and away from home. Definitely give Dylan a call, you will not be disappointed!!
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March 2022 by Eri
These are smart people doing smart work. Medium sized locally owned business doing it right. Cannot recommend enough. ?
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March 2021 by Aaron Schenone
Very poor service equipment fails and when you try to return faulty equipment they cancel your service then fine you. DONT BE FOOLED BY THIER REPLY system continually has problems despite multiple services visits and I never canceled service they canceled it then they continued to advertise to new property owners ON THE SAME DEFECTIVE EQUIPMENT THEY DIDN'T LET ME RETURN, very sleazy. Do not recommend due to poor service and recurrent alarm sensor system failures.
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March 2021 by S Lawrence
The City of Florissant has been doing business with Pass Security for 7 years. They started by providing a video surveillance system for just one building in our City. Due to the success of that project it has now grown to an interconnected system spanning 14 different sites. Our sales representative Brad Pickett and technician Troy Basden have provided amazing service to us throughout our time with them. Their system knowledge, product knowledge, technical knowledge and personal attention they give to us as a customer keep us coming back to them. Their prices are very competitive as well. I highly recommend doing business with Pass Security.
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March 2021 by Kathy Cole
I have to say that I am not impressed with the service this company provides and would not recommend. They are very good with responding to alarms but the installations really suck. I have had many problems with their sales people explaining how the system will be installed and how the actual installation is actually installed. I had fire detectors and an upgraded panel installed lately and was not happy with the results. I’m actually sorry I got roped into another 3 years with them. My friends have ADT and I regret not going with them. If you truly want an alarm company that knows what they are doing I would go with them.
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March 2020 by Joe Lepanto
Just moved into new home where PASS security set up internet/cable lines and security system. Sales rep guided me through where best to put connections on floor plan before house was built. Walked around with technician after wall studs were up to discuss in detail where connections should go. After I moved in, met with same technician for security system set-up and he explained in detail how to operate the system and made sure I had no remaining questions before he left. So far, so good.