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July 2024 by James Moulton
Do not use this dealer. Go to another store or preferably a different company. Definitely do not deal with Vinny. She is a liar and double talks. I've been with this company since 2017 and because of my experience with this representative I am leaving this company. Bought the home internet box and got it home and it only worked for 5 minutes then displayed no service. Contacted customer service and was told that new equipment would be mailed out by the store and it was their responsibility. When I contacted the store I was told by them that only customer support could do that. I was giving the run around on both ends. When I tried calling the store again my call would go straight to voicemail but when I tried from another number it was picked up. Took the box back to the store and was told we would have to wait till they got one in and they would call when it came in. Never got that call so we came in a week later and just wanted the box refunded but was treated horribly. Was told they couldn't refund it because it was past the return period even though we were waiting for equipment that never came to replace the faulty equipment. This business is shady. Please for your sake DO NOT waste your time and money with this store.
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June 2024 by dymetria dean
I’m only giving one star to leave this review if I could give zero stars I would! The young lady at the counter was so nasty and rude to me from the moment I walked in I left feeling terrible due to the service there was no manager so no one else to speak with I don’t recommend anyone get services at this location! She spoke to me as if I had no brain.
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June 2024 by The Great Satan
It reminds me of going to a third world country and getting a burner phone so that you can use it while you're in country. It just doesn't feel like a respectable modern American business. We have a foreign relative visiting and thought this would be an easy fix while they're in country for a few months but there's too many weird offers that are posted throughout the store but when you actually talk to people everyone has a different explanation as to the ins and outs of how the discounts are paid. We wound up just taking them to AT&T where we have our plan and adding them as a family member. Far cheaper in the long run and everybody knows that T-Mobile has a garbage network anyway
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March 2024 by Iquiria Nichols
If I could give no stars I would. Let me start off by saying Rocky is a lier, I went in inquiring to become a new customer. I purchased a phone I really didn’t care to purchase but I got it anyways just for the sims card. I was told by Rocky that if I did a survey he would wave the transfer fee to swop devices. When I went back he stated I still had to pay after I did the review. Customer service is very bad with the particular salesman.
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October 2023 by Marcos Luna
Ask for peter is a good salesman he helped me lot nice guy I have ever seen
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August 2023 by Elizabeth Ann Myers
The customer service is very rude
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July 2023 by PAH
Was told a straight lie by the sales person about a $35 premium something or other she said was a mandatory fee. She also explained it as a "tax". I'm not sure what kind of bait and switch, scam BS these metro stores are pulling but I will be reporting the three stores in the Belleville, Ofallon, Fairview area to Corporate. Incase it's not clear, that's a crime to charge people a "mandatory" fee that's isn't actually mandatory. That's called fraud.
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May 2023 by Eligh Robertson
Great customer service from Dave very friendly
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March 2023 by Elizabeth “Beth” Myers
The customer service is very rude
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January 2023 by James Thompson
They lie about the devices they have to sell what they have to much of.
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December 2022 by ROBERT HOPWOOD
Hard to get straight answers and a lot of bait and switch with deals. If you like metro, then maybe you should go to T-Mobile.
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October 2022 by Paula Norman
I just got a new phone and new service. I just want to shout out a big " Thank you". I love my new phone. A great place to do business.
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September 2022 by Tim Baugh
Stood around for 20 minutes for the lady to be rude with me cause I was asking questions
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August 2022 by crzycatldy
They'll sell you anything and tell you it's the top of the line you barely ever have reception anywhere with these people
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August 2022 by Ezekiel Mackey
Shawn is a very nice and sellable works man knows what he's doing
