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June 2023 by Stacy B.
‼‼ BEWARE!!! ‼‼My daughter decided she wanted her hair light brown. I scheduled an appointment at Hollywood Hair Shiloh and after speaking with her stylist, I was told it would be $285 (because we had used Joico color instead of box color and it should lift pretty easily). I dropped her off at noon for her to get started. At 1pm the stylist called me to tell me the process wasn't working and they would have to go another route that would cost me $150 an hour if I wanted her to have light brown hair. At this point I could only have her hair colored back black with semi-permanent dye OR go the expensive route. I was not happy a bit but I couldn't let her leave with light roots and tips, and black in the middle. At 4:25pm my daughter walks out with dark dark brown hair, lighter roots, and multicolors in between... and my card was charged $891.62. She also was carrying three hair products she was told she needed because her hair was damaged from the process. Which I did not get asked if I wanted to purchase.. but somehow I did. Obviously we don't want them touching her hair again at that salon so we have called to try and find a solution. They are unwilling to refund me anything, even though they charged me almost $900!!! She acts like this is acceptable customer service, we are over reacting, and the owner had a straight attitude today. Do not go to Hollywood Hair in Shiloh... you'll end up spending WAY too much money and if you aren't happy with the results, the owner will act like her hands are tied.
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November 2022 by Pinklotion Givens
I meet a lot off nice and great customers service at the perfume counter
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November 2021 by Madeline Beale
I love Macy's women fragrance counters
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October 2021 by Sangvar Frutiger
Nice place to shop and work ?
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April 2021 by Dave S.
Short: Ordered furniture at end of December 2020- now being told August 24, 2021. 8 MONTHS waiting on furniture. Details: Ordered a sectional a the end of December. We were told by the Macy's sales associate that it would be a while before it arrived- maybe April or May. Received an email in February from Macy's stating they would let me know when my furniture was in the warehouse. Seems like all is moving along & would arrive about April/May...the same time we were told by the Macy's associate at time of order because expected delivery times is often a deciding factor when people are purchasing furniture. At the end of April- I decided to check in on my order and was told the order was now expected at the end of August. Eight months waiting on furniture!? We expected a delay of about 3 maybe even 4 months due to COVID, but after being told April/May and then doubling the wait time without a word is BAD BUSINESS. Was sooo happy to find a sectional big enough for our family & within budget, however, this ordeal is Definitely leaving a very bad taste for Macy's. In fact- after we get our furniture, hopefully in August- this will be the last thing we ever buy here (if they don't go out of business first). Especially after being told we lose the deposit if we cancel our order. If we find a couch we like that's deliverable before August, it will be worth the loss or small claims court (I got time) or the CC bank will eat it, and Macy's can stick the couch you know where. It will be in stock for the next s****** More informative updates and more accurate estimations of delivery time from sales associates on our furniture would've avoided this. We ordered this based on an April/May delivery- NOT August.
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November 2020 by Lisa Summer
alot of items on sale. downside is no staff to wait on you and long lines
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July 2020 by Anita Mackins
Sales, are the best. I need a Macys in Omaha, Ne real soon. 72nd and Dodge at the Crossroads Mall.
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June 2020 by Donna B.
Dear Macy's, I have been a customer of Macy's for over 35 years. I have also carried your credit card for that length of time. When times were tough for Macy's, I purchased products that I could have bought somewhere else for less. I purchased merchandise to help support a great institution. You are now stating that you are changing the way in which you support your employees to me more "inclusive". The Macy's that I grew up with and supported over the years, should have already been treating all of their employees with dignity and respect. If it took the destruction of your flagship store to fix injustices in your companies culture, this is not a company that I want to do business with in the future. My credit card is now in many pieces in my trash.
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February 2019 by Sherri D.
I shop at Macy's for most items for my family. They usually have it in stock and ships fairly quickly because I am an online shopper. If it doesn't fit though, they have a section for returns. I love the discounts as well.. my go to store!
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November 2018 by Altha Mccarter
Great place to shop and get great deals
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July 2018 by Flowers Beverli
I was there to utilize the free tube of lipstick � from Mac the wait was not bad at all� The Sales Rep for Mac was beyond awesome � She literally came around to the security side and direct the entire line to the right entrance � The service from start to finish was delightful even the phone call from Stacy the day before the give away was a gem � In my Arnold Schwarzenegger’s voice I’ll be back �
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July 2018 by Alexander E.
I love me some Macy's. I especially love the Backstage section, which is basically a miniature TJ Maxx. I can always find solid bargains here, including a brand of polos called Michael Brandon which fit great and are really inexpensive ($10-$12). Last time I visited, I got a pair of dark wash jeans for $9.99 -- cheaper than Old Navy. That said, I'm only giving four stars because the clothes aren't always merchandised properly, leading to occasional frustrations. Last time I tried to buy ties from the $9.99 table (can you tell I like a bargain?), and they rang up $19.99. They wouldn't give me the lower price, so I passed. But all in all, I'm a fan of this Macy's location.
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April 2018 by Chesley A.
I was in Macy's went to 3 registers and they all closed and then they just turned the lights off on us. Cashier said that the registers turn off at 8pm so she couldn't complete my transaction. I will go to St. Louis next time.