-
March 2024 by Derrick Cook
I visited your store on Saturday, March 2nd. My experience with Liz was top shelf just the bestever. She went out of her way to make sure my husband and I got what we needed and then some. The glasses I purchased a few years ago from lens crafters were fallen off my face. She worked her majic, and now they fit perfectly. She acknowledged us when we walked through the door with eye contact. My husband and I are excited to receive the new frames. I felt like I walked away with 2 new pairs of glasses. Ms Liz, you Rock!Thank you again for taking good care of us.
-
March 2024 by derrick raney
Everyone friendly and very helpful. I purchase glasses from different place last year and the screw came out of my glasses so I walked in to see what they would charge to fix. The lady put screw in and wouldn’t charge me for it. Even though I go to a different optometrist I decided I would give them my business for helping me out last time. By taking care of me as if I was your customer earned you my business.
-
March 2024 by Terrel Stanford
Liz was a great help when I walked in needing help with my glasses,thank you so much!!!
-
February 2024 by Lisa Lewis
Excellent Customer Service and they are knowledgeable. I found out why the type of glasses I had in the past were not suited for my needs! Thanks for all the information. See you next year. ☺️
-
January 2024 by Alie Ray
Always a warm welcome with friendly faces. Thanks for your services. Much appreciated!
-
January 2024 by Aaron Khosrovani
The manager Liz’ customer service was absolutely outstanding!!! I had stepped on my glasses and was hoping they could be repaired. Liz was very up front with me that the glasses might be too damaged to repair. Upon realizing they were too broken, Liz made a wonderful recommendation that I order the same pair of lenses online, and that LensCrafters could help me install my same lenses once they arrive, which one of the other staff Cari did upon my return. Liz and Cari were so helpful, that I’ll definitely be coming back to LensCrafters for my next pair of new glasses. Liz and Cari exemplify the best of the best for customer service!!!
-
January 2024 by Rory Deal
The staff was courteous and knowledgeable.
-
January 2024 by Diana Forness
Everyone was so nice, knowledgeable and helpful
-
December 2023 by Trena McCoy
The young lady who fitted me for my glasses went above and beyond to make sure my needs were met. The young lady was so patient. I would definitely recommend LensCrafters.
-
December 2023 by Steve Kowalski
Liz Clark provided awesome customer service and was very knowledgeable keeping me informed of each step on my way to deciding the right pair of glasses for me!!
-
November 2023 by Ingrid Maria
The lady that cleaned and repaired my glasses was awesome. She knew exactly what the issue was. She made sure they were perfect. Great experience!
-
October 2023 by Murlene Shaw
Jen was the person that helped me at the Fairview Heights store. She was very helpful in helping to select new glasses. She offered constructive comments as to whether they looked good or not. This I appreciated as you can’t see without your glasses! She has great customer service.
-
October 2023 by John Gagne
Dr. Falconer, was Great explained things, was thorough and friendly.The staff were friendly and helpful with the selection process and explained options.
-
September 2023 by Paul Robinson
Came in to get an eye exam and a new pair of glasses. Greeted upon walking in by a very pleasant individual.Did not have to wait long to be seen. Was very respectful of my time. Would recommend anyone looking for these services to come in.
-
August 2023 by Priscilla Rosas
Jen was so helpful . I came in looking for a part to my sunglasses and she helped me right away . Service was completely free. I’m happy I can wear my sunglasses and don’t have to spent $$$ on new ones .
