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February 2024 by R W
Just shop online, huge waste of time trying to get any good customer service in store.
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February 2024 by Alan Martin
Today Saturday February 17th 2024 3:30pm. We wenthrough Jc Penny on our way out of the mall in Fairview Heights IL, just to do some last minute browsing on the way back to our car. Walking through we went to the mens clothing section on the lower level and saw all the clearenced items. We came across the racks in the center of the isle on the way up to the checkout counter / exit of JC Penny and saw they had mens jackets on clearence and marked down to $49.95. There was a big sign on the rack that even said $49.95, when we went to buy 2 of the jackets we were told we had to pay the sticker price on one of the jackets for $75. JC Penny tried the old bait and switch sales tactic, and no matter what the sale sign said, would not honor it. This is poor customer service. If you have items on a clearance section with a big sign that says $49.95, you should honor it. So we put it back, and bought just the 1 jacket. It was a mens wrangler jacket they had marked down. So either you need to get people to mark stuff correctly or at least honor what your consumer is telling and showing you. That's bad business. I have been a long time shopper there but think I'll stick the basement sales at Macy's. They have never given an issue.
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October 2023 by Brien Bednara
I still like to shop for shoes and clothes at a brick and mortar store. I just bought a pair of dress shoes and a suit. Was able to try them on and get a thumbs up from my wife. Good prices and great selection.
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September 2023 by Mary Gilbert
The store was clean. Associates were not helpful at all. We couldn't find anyone in mens clothing or housewares to help with questions. I was disappointed in the overall level of service.
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August 2023 by Deputydawg GW
JC PENNEY IS STILL A GREAT PLACE TO SHOP. FRIENDLY EMPLOYEES AND A GOOD SELECTION OF PRODUCT.
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August 2023 by Regina Shockley Fisher
Service is terrible. While at check out I was told all computers were off line. I was told I had to leave merchandise and return to the store the next day. I drove 58 minutes one way to get to the store. That's 2 hours out of my day. I called the next day to see if I could pay over the phone and have shipped. I was told no. I asked if I could pay using JC Penney card and someone else pick up, I was told no. Odd same mall, I had no issues at Macy store or shoe store.
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July 2023 by Barb Mellenthin
I was just doing a walk through. I'm looking at all the neat stuff I want. Sales galore! Had this cute avocado pillow in the College Dorm area.. my dog has an avocado toy that she loves, I thought long and hard on buying her this pillow.. only to realize she's a dog and it wouldn't be this stinkin' cute for long.As always, great selection, ideas, and prices, guys!!
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July 2023 by Frank H
Nice selection of products but if you are wanting or expecting any type of help on the salesfloor, there isn't any. Only workers were at the lone central checkout at the back of the store.
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July 2023 by Dorothy Bishop
I love their clothes especially blouses they have really pretty ones and are greatbut the store was really warm that day choices for full figured women
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July 2023 by Kim Mullaney
Love shopping for name brands at a lower price than other stores
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June 2023 by Deb K.
Store was clean. All sizes were available. No line at the checkout. Cashier was very friendly and efficient. Air Conditioning was working.
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March 2023 by addie redden
Absolutely amazing place and people!! Dee cut my hair after getting me right in. I felt beautiful and my hair looked amazing!! Thank you so much!!
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January 2023 by Robert Corey
Fine Jewelry, Terri is amazing and will go above and beyond to help you with your jewelry needs. She’s able to multitask and help several of us once. We had two sizing issues with some jewelry pieces and she helped us all the way with a smile and a great attitude. Thank you Terri!
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January 2023 by Ilene Martin
I love the drapery section of JCPenney, but where are the beautiful shower curtains? I'm so disappointed in JCPenney! I guess I'll look elsewhere...
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January 2023 by Danielle Campbell
Had a return that was right after the holidays and the gentleman was really helpful and very patient not found very often anymore was nice to see.