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February 2024 by Cathy D.
I was pleasantly surprised by my David's Bridal experience- for both wedding dress shopping and alterations. This was my first stop for dress shopping.. and ended up being my last stop! I procrastinated on wedding dress shopping and at 3 months out from my wedding, I knew I had to start looking. It was easy to sign up for appointment on Davids Bridal website. I picked a free weekday morning and was able to grab an appointment during the same week. My appointment was at opening time, so I had the whole store to myself for the first 30 minutes. My stylist Aubree was so warm and greeted me with a small goodie bag on arrival. After asking few questions about my wedding venue and preferences, she gave me some time to browse on my own. Knowing that my wedding is coming up soon, she recommended dresses that are ready-to-wear in my size. Within 10 minutes she helped me find 5 dresses within my budget and we were able to narrow down to 3. Out of the 3 was the one!! I did not bring heels with me but luckily they have a small shoe section. The heels I tried were so comfortable and matched my dress so well that I had to buy them as well! My stylist reminded me to signed up for their free rewards program and I got a 10% discount at checkout. Before I left, we scheduled an alteration appointment within 2 weeks. I considered canceling my alteration appointment, after reading negative experiences with David Bridal alteration department online. I shopped around several tailors and Davids Bridal ended up with the most reasonable pricing and quickest turnaround (around 1 month for shortening hem). Last week, I picked up my finished dress and cannot be more excited to wear it on my wedding day!
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January 2024 by Katie N.
This location is a solid, just ok. My maid of honor needed to pick out her bridesmaid dress. She was able to request a same day appointment online. Staff, I would say, were a solid 5/5. They were friendly and helpful. Since we arrived a little early for our appointment, they showed us where the dresses were and told us they would help us soon. They also came to check on us as my friend was trying on her dresses. Dresses were somewhat sorted by style. The color guide was in front of the dresses to show what colors were available by type of fabric. Then, our associate provided us with a fitting room to try on. My maid of honor is the type where she knows what she likes almost immediately. She went with the first dress she tried on! Now, this is where this location is sorta outdated. The carpet, lighting, and paint were dingy and dull. Other locations had ipads to show us what the dress would look like in color and size. They had one cash register to ring up all of the guests. Staff had to go to multiple screens to put in the order and then the shipping information. (As this location is about 40 minutes away from my friend). Great service, ok location.
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December 2023 by Shea Hastings
I came in for dress shopping with a bride. Sierra was absolutely fantastic with finding accessories to go with dresses and doing sizing. I would highly recommend going here and talking with Sierra! She cares about helping the bride and making her the most comfortable with her choice!!
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December 2023 by Min Rose
I just want to give a big shout out to Nia for being AMAZING from the minute she greeted me to the end of my appointment! She was super sweet and went above and beyond to help me find the perfect dress I had envisioned. It was obvious that she genuinely loves her job and that making brides happy is her utmost priority!
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December 2023 by Gabrielle Cooper
Initially I went to the St. Peter’s store for my dress and everyone was so nice throughout the entire process. I came to Fairview Heights for my alterations and Ms. Angela, Diane and Sierra have been so sweet! It’s a drive coming from St. Louis but it’s so worth it. When you get in the store, you just get put at ease. They really take care of you ? And Afifeh did an amazing job on the alterations and was so knowledgeable! Don’t hesitate to come here y’all!
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December 2023 by Anna W.
Wedding dress alterations were stress free with the service here! You don't break the bank and you get gorgeous results. So thankful for everyone can't wait for my fiancé to see this dress
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November 2023 by Lindsey Davis
Aaliyah and Sierra were very knowledgeable and made our day bright! She helped me find my bridal gown and had great suggestions based on what I wanted. My bridesmaid also was very excited to pick her dress out too!
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November 2023 by Diana Kurtz
Jayden was WONDERFUL! Very easy to communicate with. I expected to be there for awhile, but was in and out within an hour. Jayden picked colors that would go with my son’s wedding and styles that fit my petite frame. She was very professional, knows her designers, styles, etc. and I appreciated her honesty in how a dress looked on me, without pushing a sale. I found the perfect dress for my son’s wedding. Thank you Jayden! You’re a GEM.Diana Kurtz
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November 2023 by Audrey Smith
The stylist Kailey was wonderful! She did a great job of making sure the bride was comfortable and gladly catered to every request. We tried on a ton of dresses between the bride and bridesmaid and Kailey was very patient, brought us things to try that fit the styles we were looking for, and never once pushed us in any way.The manager was blatantly rude and pushy toward the rest of the staff but Kailey made sure to do everything not to let it put a damper on the our trip! Aside from the managers lack of people skills, we had a fantastic experience at this store.
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October 2023 by Emily Mason
The first dress I tried on was the one! It has beautiful detail. Jayden worked with me and used the picture I provided to find the style I was looking for. She was very attentive, answered all my questions and was affirming of my ideas! Thank you for everything Jayden! You did a fantastic job.
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October 2023 by Kirsten Kelly
Nia and Jayden were amazing very polite and fun!! They both helped us find me and my bestfriends wedding dresses !!!
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October 2023 by Grayson Rawson
We had a bad experience at another place, and called David’s Bridal to see if they had any openings and they didn’t, but somehow managed to squeeze us in. We were SO LUCKY to get Sierra, and she was AMAZING! We didn’t think we would end up buying a dress today but thanks to the lovely Sierra, our bride found a lovely and gorgeous dress. We highly recommend Sierra!
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October 2023 by jade nguy
This is me being nice. Honestly, I would have maybe given them a higher review but they messed up on my order. The sales associate was absolutely darling and wonderful though so don't get me wrong but we had discussed that I was going to get my dressed shopped to my address in St. Louis in early Oct so I have enough time to alter it for the upcoming wedding I am attending in a few weeks. The sweet girl even wrote the date that my bridesmaids dress will arrive at my house at the top of my receipt so that I can make sure to look out for it (she was truly so kind). Now my problem lies here, when the day came, my dress hadn't arrived... I have trouble speaking over the phone so I had someone call for me to check on my order and they were told that the dress was "Not set up to ship to me". I don't know what happened but the store manager said she would ship the dress to me the next day (which should have been Friday because the day that I had asked my friend to call was Thursday). Now, present day (Saturday) this is what has mess extremely upset and yes I know that my dress was only a day or two late but if you promised someone to send them a dress the next day shouldn't you do so?Turns out, now they are not shipping the dress until Monday! So, I am not sure when I am going to get my dress, I found this out because I randomly decided to use David"s Bridal text message contact to see if I can get an update on my dress and had someone help me. The rep called the store and they found out the dress is shipping on this upcoming Monday and not this previous Friday like the store manager had told my friend.Super upset still but there's not much I can do at this point except hope that my dress gets here soon.
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September 2023 by Melody Roush
Kelsey was super helpful today! Made trying on dresses fun and memorable. Thank you for all your ideas for seamstresses. This is
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August 2023 by Hannah Lewis
Vivian and the bridal alterations manager was incredible. She took her time, was so encouraging and even more enthusiastic. She listened to my needs as well as every other VERY OPINIONATED persons ideas in my group and helped find the PERFECT one!! This was her first time helping with bridal try on and she was perfect!! I didn’t have high hopes but this exceeded any expectation I’d of imagined. I do suggest going on a weekday or Sunday if you’re a serious shopper and have everyone you want to be there with you. Saturday I don’t feel they are staffed enough for a light and leisure experience. So only go on a Saturday if you’re looking to try on specific dresses or just to get an idea of what you like but plan to come back a different day and dive in.
