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March 2024 by Mark W
Dining room smells like a sewer. Staff is very loud with each other either joking around or fighting, couldn't tell. A possibly homeless person walked in straight to the bathroom and didn't leave for at least 20 minutes before we left. This was around 1100 in the morning on a Monday. Oh, and the food was terrible not just Burger king bad but terrible.
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March 2024 by Hanna Kester
We went through the drive-thru at 10pm on a Saturday night, order two sandwiches (1 plain) and two wraps. Waited 25 mins for food for them to get our ordered wrong. When we corrected them the guy taking our order, came to the window with an attitude telling us “you should’ve told me at the drive-thru”. Well we did, not our fault you can’t take orders correctly.
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March 2024 by Sparrow
Waited thirty minutes in the drive through AT the pick up window while they chatted inside, messed up the order, forgot to add the onion rings, charged us for them, didn't add extra mayo to the crispy sandwich, didn't even have the tomatoes and barely any lettuce. 29.82 dollars for this.
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February 2024 by Chad Harrison (ChadderBox Angel)
It's kind of funny when I seen the new Duo meal which is 5 bucks for two and you see the commercial on the television as the sandwich in wrap being nice and crisp fat and juicy. But after you order and you receive it it looks nothing like the commercial and it was kind of disappointing but all in all the sandwich was good ?
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December 2023 by jeff allison
I don't think the crew thought I was still in the dinning area but I heard more than once someone drop the f bomb.
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November 2023 by Rob McCaskey
815 on a Friday night and nobody answered the drive through. Waited and waited, nothing.
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November 2023 by Yuviana Tirado
Is the second time and the last! The worst service ever, they'll me wanting like 10 minutes before take my order, and then when I approach to pay she look me with hate and rejection, racism, education 0.
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October 2023 by Leslie Taylor
All the food was hot with the delivery by Manager. Appreciate it.
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October 2023 by Rick Lewis
This is the worst location I have ever been too I sit in line at the drive through for 15 minutes waiting for someone to take my order just to be told that during breakfast hours sorry we are serving lunch this has happened 3 times. I will not go to Burger King no more after this. Burger King should be called Burger Jester.
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August 2023 by Sho
Service is trash, suppose to be store manager is rude as well. I will never support this Burger
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July 2023 by Kathleen H.
Service was awful. Pulled through the drive-thru and asked to wait. Sat for approx 7 minutes. Finally pulled to the window. The server then began to berate us, saying "i asked you to wait because i was having a problem with a customer!" Then she said "and you can't order at this window" and that we would have to pull around again. I'm not surprised there was a problem with a customer! No matter if its poor staffing, poor training or lack of management, don't spend your money here.
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July 2023 by media BY KT
Maybe the worst Burger King I ever been to. Employees don’t care and they let you know by there attitude. Burgers were cold ?? Burger King has fallen off big time. This generation of kids working are horrible. To busy on they phone and give you attitude when you want to order. I guess we are bothering them. If I was the owner I would HATE having employees like this. Absolutely horrible service! I advise you to keep driving by this Burger King. They truly are terrible. ??♂️
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June 2023 by WWA WeWinAll
Samantha and Logan know how to make me happy! When I came through today they completely changed my entire look on how Burger King is! I last went to this Burger King a year and a half ago and stopped due to the horrible service I received! Samantha and Logan had a very wonderful conversation with me about how they have been there for a little over a year around the time I last went and try providing the best service to my town Fairview Heights!! The store looked brand new since I haven’t went in since covid! It’s clean, the staff are friendly, and my food was hot! Thank you Samantha and Logan for taking the time to chat and help me understand why it’s better! I WILL be back frequent!
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June 2023 by K “D.J Wildstyle” Woolen
Fast service polite cashier food was hot and
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June 2023 by Jenice Henson
I bought onion rings on 3 separate visits, they were cold everytime. I really like burger King but if I get cold onion rings again I will never go back.