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“This was a 1 star review a month ago, now it’s a 5 star. Between the local manager and the district manager they really did not let my issue die. They listened as I worked through the troubleshooting process and at the end of the day, they made it right. Thank you for the great service”
“I just sent my daughter to Auto Zone to get her windshield wipers replaced. Especially since she's going to a doctors appointment that's 30 minutes away and its raining.
They told her because it was raining they couldn't do their complimentary wiper installation. She did tell them she was traveling to a doctors appointment, same response.
What a huge disappointment, I've been an Autozone Loyalist for 30+ years across the entire United States.
Today I went to O'Reilly! Thank you for your professionalism! I'm ready for the next 30 years!
Also posted at Autozone as a 1 star.”
“James was super helpful in making sure my part was correct and educating on me on what else may be going on with my car. Excellent customer service! Truly appreciate him and his willingness to help!”
“Been working on an old truck of mine and just about everything I've done to it I have gotten the part's here worst case scenario I have had to wait for part's to be shipped to my local store and or sent to my address hands down best brick and mortar part's store around”
7:30AM - 10PM
1401 Vandalia St, Collinsville
Battery Stores
“I always receive excellent service when I visit the Collinsville, IL store.I recently ordered a part that had to be delivered from St. Louis because the Collinsville location didn’t have the part in stock. Unbeknownst to me the wrong part was delivered to Collinsville. Your store representative, Shelly, caught the error and went above and beyond to correct the issue with minimal inconvenience to me.Shelly has a great attention to detail and provided exemplary customer service to resolve the error. Thank you O’Reilly’s for having staff that cares about the customer. Shelly is truly an asset to the O’Reilly’s team!”
“I stopped in to order a rocker panel screw for my Nissan Maxima. The associate in formed me to unscrew one of the other screws and take it to a hardware store to get a duplicate. Wow the screw was under a buck. Thanks Auto Zone!”
“I needed a new car battery, and Ian, the service representative, helped me find one in stock and
install it in less than 15 minutes. Great customer service!”
“I stopped by to get my check engine light serviced and some new car air fresheners. Morgan I believe is the woman who helped me, I may be wrong(sorry if I am). She was so professional, kind, helpful, and knowledgeable! The atmosphere of the store was great! Highly recommended coming here for auto parts and needs!”
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
“I was only visiting this area and found myself in an emergency situation with my cooling system. Out of all the Oriley's I have been to this was the best by far. These guys are helpful and very personal. Thanks guys!”