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October 2023 by Michelle C.
I called today to speak to someone in customer service regarding my missing order from last week October 13th. This is the store where my order was supposed to be packed at and because customer service online was giving me the same song and dance act, I decided to call them to see if they could help. The employee that answered the line was Maria and at first she just had a normal tone. When she told me that she couldn't do anything and tried to race off the phone, I simply asked " Well why does it prompt you to pick customer service online then? Her tone grew extremely harsh and she ended every sentence with a harsh answer. Now, somebody has stolen my money and Walmart is trying to keep it, because whoever package it obviously stole the groceries. It's been a rollercoaster ride and Maria made it worst. I will never affiliate myself with Walmart after this experience. 8 days later and still no refund. I am truly disappointed.
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October 2023 by Sandi B.
Absolutely the very worst customer service. Extremely rude and not helpful. They make several mistakes checking you out, do not apologize, and get nad for you wanting them corrected!
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September 2023 by W T.
It's sad when you have to give a negative review of a business. This morning I went to Walmart Evergreen Park, to get a few items. Milk, juice, water, etc. I spent $16 on food items and another $13 for personal items. ALL the items were bagged. Again it's 6:30 am and this lady at the door ask for my receipts and looks through my things. Again, it's 6:30am and did I say my items were bagged????? I'm fully dressed, hair done, jewelry on and this woman who's name tag is turned backwards asks me to see my receipts!! Is it that bad in retail??? Maybe it's because I haven't had my coffee yet but to be that petty while there are people walking out those stores with tv's, you bother me??? Well guess what last time I'll darken that door. My CASH money will purchase groceries anywhere but there. Have a great day walmart evergreen park. I'm over and done with you.
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July 2023 by Sue A.
I've lived in the EP neighborhood for 50 years and I've seen this Walmart go from efficient to raggedy crap. Out of all the Walmarts I've shopped at, this location is BY FAR THE WORST. The store is always in shambles, hardly anyone is working because they are all outside on a million breaks, never any available carts because the attendants are to busy socializing to corral them. I had to wait with 3 other customers outside for an available cart. Management is non existent. It's a damn shame I have to go outside of my neighborhood to get to an actual decent Walmart.
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May 2023 by Carlos D.
It's one of the poorest ran Walmarts in Chicago it's as bad as the one located at North Ave and Cicero that one at least had CPD inside.
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May 2023 by MarmaR ..
Lack of knowledgeable workers and the store is disorganized .I asked for electrical tape and the employees didn't even know where the product was located, not one nor two employees but 4 different employees... that's sad! The fruits looked nasty and soggy they seemed to be packed poorly.(and yes I have pics ) No cash accepted... at a store where so much revenue is coming in hmmm? Ok I'll let that passWhat I won't let passed by is that they didn't accept Apple Pay. I paid with my actual card and then I was not provided a physical receipt. However, I was question for a physical receipt at the entrance as I was making my exit make that makes sense that it's called harassment and racism because nobody else was asked for a receipt only I wash racism exist when you make it live, and you treat others with that same treatment.
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April 2023 by Seah G.
Walmart's on 95th and Western, Evergreen Park, IL.Ordered 49.39 worth groceries. They said it was out to delivery. Then sent me a photo of it delivered somewhere else. When I call they give me the run around. Have not received my groceries or a refund.Also, they pend amounts on my card higher than the amount needed. Then do not return the extra amount.
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March 2023 by Margaret B.
Never again.I ordered a few things on Friday for pickup, went in Saturday. Previously, there was a kiosk where I would check in, and my order would be brought to me in a few minutes. Now, the only way to pick up an order is to call a phone number posted in the store. I didn't have my phone with me, so what to do? An employee checking the self-checkers' baskets told me to go to customer service.Customer service tells me to call the posted number. I don't have a phone, so they page someone. Several pages over 45 minutes, no one comes. I ask for the store manager, who I'm told is unavailable. Same for the front end manager. I left, went home, and cancelled the order.It wasn't that long ago that this store had decent customer service. I'll never go there again.
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June 2022 by Yas A.
This is a ghetto Walmart I was shocked at how unorganized it is and how there's only self checkout lanes. This is the first time in my life I've seen employees standing around watching customers do all the work. Employees have bad attitudes and don't offer to help. Avoid this location
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April 2022 by Paula W.
I don't work for walmart, but your company seems to think I do with all the self checkout lanes. There is a very large self check out area, employees are YELLING at customers, "next customer register 5, next customer register 12" and so on and do forth. The store is not properly managing products I found 3 boxes of pasta that were outdated, and a few sodas outdated as well. Avoid this place if possible.
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January 2021 by Marelyn M.
Worst Walmart I have I ever need employees rude some are just standing around. There's a handful of them not even wearing there mask correctly. I had to ask about 4 -5 people for help and they just said I don't know. Except this older Gentleman in the garden section who tried to help. Other then that I was going to call the manager but I just had it and wanted to leave. There was no grocery bags. Not sure why they have there items on "sale" and not updated it why to the register. Had to call help once again and they were like "if it's not showing in the system then it's that price" even though it's on the floor for another price. Most of them seems not wanting to work there. Upfront there's a bunch of people standing and talking. They don't clean there parking spots ether they could but salt at least hard to push the carts. Wish it was bit more strict. Horrible experience.
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November 2020 by Lisa P.
Safety precautions are in place; please wear your masks. Many of us have grown up shopping at Walmart. It's a store that has everything you need for your household essentials. (maybe NOT Lysol) but we all know why. The store also has food for quick dinners such as rotisserie chicken and a hot bar to go. I have heard many rumors about drama in Walmart stores. I have never experienced or witnessed any of it. This Walmart in particular has employed staff that is both friendly as well as helpful.
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March 2020 by Dallinta B.
The staff here is nice. I've never had a problem. Only thing is my monthly pills have had to be ordered for the last 3 months. I'm not happy about that.
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June 2019 by Gloria M.
I went to this Walmart pharmacy today to pick up my prescriptions. The man at the counter said yes. I gave my name mcgowan and my birthday. He look at me and said what your name how do you think I can look up your order. I said I gave you my name. I just repeated it again. He then said in a nasty voice we don't have a prescription for you. And was walking away I said I call it in and they call my house and said it was ready. Again he stated very rudely we don't have a prescription for you. Finally he look and said they have your prescription at Doty ave and walk away at this time I told him he was very rude. He then said I do not have to talk to anyone who yelled at me I said I never raised my voice to you. The Pharmacist finally came over and ask what happened. I explained the problem, but he had to have hear everything. He was less than ten feet away from us. He said oh I well take care of the problem. I will never have another prescription fill here.
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November 2018 by Joseph B.
If I could give this place zero stars, I would! What a misery! I had two issues with getting refills. A couple months back, I put in a refill order on their Pharmacy Phone Computer. I was told it would take an extra day since they needed to contact the doctor. A couple days go by and I called the pharmacy and they hadn't heard back from the doctor. I called the doctor and they hadn't heard from the pharmacy. I called the pharmacy back and they faxed something to my doctor, and I called the doctor back and verified they got the fax. Then I called the pharmacy back to verify the doctor called back. Then the prescription was refilled. I shouldn't have to do so much hand-holding dealing with professionals to fill a prescription. Then three weeks ago I started on my very last adventure with this pharmacy. I called the Pharmacy Phone Computer on a Sunday and was told it would take an extra day. On Wednesday, I called the pharmacy and they said that the doctor hadn't called back. I called the doctor and they said that they hadn't gotten a fax from the pharmacy and it was Friday. The following Monday, I called the pharmacy and they said that they hadn't heard back. I called my doctor and they said they hadn't heard from the pharmacy and this time I asked for their fax number. I called the pharmacy back and pleaded with them that this needed to be resolved, as I've now run out of my pills. They said they would fax the doctor again. I asked to speak to a pharmacist this time because I figured they would be the most professional. I asked what fax number they had, and they didn't have one listed in their computer! WTF? I gave them the correct fax number. The next day they still hadn't heard back, so I had enough! I called the doctor and within two hours I had a new prescription at a different pharmacy, and it was $20 cheaper! I've since had refills done with this second pharmacy, so the problem must be on WalMart's end. It's a good thing this medicine wasn't needed for something serious, like heart problems. I caution everyone to stay away from this pharmacy!
