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February 2024 by Yixiao Chen
Service is good and staffs are very friendly. The reason I'm giving 3 star is I was charged for a box fee ($6.38, which is A LOT for a box) when I was shipping documents with 2nd day air. I confirmed with staff that there should be free boxes for this shipping rate, but mine was too large to fit into those free ones. So I have to pay for a dedicated box. However the document I was shipping was just 300 sheets of letter paper. Later I checked on the internet it totally fits into the "UPS express box small" and should be free! Not sure if there's any miscommunication but I feel being tricked for this..Update: according to the store owner the only free supply in the store is the envelope. You need to order online if you need the box. Which is still a weird policy but I’ll change the rating to 4 stars.
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February 2024 by Michael Cohen
I've been using this store for over 2 years and Michael the manager and the rest of the staff have been beyond helpful!! They literally have taught me how to use eBay for labels and are super friendly to everyone I've seen,and very patient,I refuse to use any other store and that includes the horrible Evanston post office even at a financial loss every time ,id rather pay a couple dollars for their great service and they wrap my packages and so far every item has arrived early or on time which helps my seller rating stay at a perfect $100% ,the one package I used USPS for which was a $550 item has been in the postal service hands for over 1 week and at Evanston Post office,they just make excuses and blame everyone else and they don't provide a number to call?Avoid that lost office if you value your shipping
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February 2024 by Cora W.
Great location, service is excellent always friendly and helpful. Thank you!
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February 2024 by Vanessa Yu
Super convenient!
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February 2024 by Lupe Soto
1st time at this location and had no issues! It is very quick and easy to send out a package. Definitely will be coming to this location more often for package deliveries ✨️
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January 2024 by Jessica St. Pierre
Easily the best UPS store I’ve ever used. I don’t shop with anyone else now. They sent out a giant comforter that I made for my sister. It was a team effort. These people are great.
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December 2023 by Paul Lee
This is regarding their notary service. I had a couple of documents that needed notarizing before I could get them Apostilled. The 'notary' here just scribbled (in horrible handwriting) something himself on the document, signed it himself and stamped them with his seal. And charged me $5 per document.When I went to the Secretary of State office, they told me this was completely wrong. The notary had to witness ME signing it which was what he had to validate. So I had to go to a Currency Exchange nearby to get it done the correct way... and they only charged me $1 per document!So the UPS notary here charged me 5 times more than Currency Exchange and didn't even do it correctly. Total scam, should lose his notary license.
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December 2023 by bryan marty
Nicest people ever. Returned 3 items and the gentleman who helped me was so freakin kind
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October 2023 by Grant Dawson
Wow. I purchased an item I needed to return (but had torn the bag in which it arrived wide open) so walked into the UPS Store and asked Gabriel what he'd recommend to ship it back. He just said "just leave it with me, I'll tape it up, get the return label on and ship it out." I was in the store for literally 30 seconds. Way to go, UPS, way to go and THANK YOU Gabriel. Immaculate service with a smile. Awesom.
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October 2023 by Seth Kazarian
I was worried when I first went here bc of the reviews. I can confirm two gentlemen there are extremely kind and helpful. The guy with the long hair will go above and beyond to ensure you package gets sent out properly. Thank you for quality service in 2023.
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October 2023 by Cristina Mao
Not sure about some of the lower ratings but I’ve visited the store multiple times and the staff is always friendly and helpful! They even go out of their way to help sometimes, very happy with their service!
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October 2023 by César Landín
Very helpful employees - even dropping of a bike was a 5 minute affair.
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March 2023 by Em C.
Honestly I've never gone out of my way to write a positive review for a store like this but this staff is just so incredible, I felt compelled to share. The team is so positive and helpful and they operate like a well oiled machine. No matter if they're working with happy customers, or angry, grumpy, mad-at-the-world customers, they keep things cheerful.
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February 2023 by Blake T.
NO PASSPORT PICTURES I booked an appointment for passport pictures to be taken, and was told when I arrived I was told they haven't done pictures in 3 years. I let them know that their website is mistaken then, and they told me there's nothing they can do. I'm no website designer but it can't be hard to take that down, or put a warning.
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October 2022 by Anon User
10a Oct 11, nobody at the store, it’s closed, not answering phone, people outside waiting wondering why.