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September 2024 by Brian Bockert
If I could give 0 stars I would. This store is trash especially with their policies. Criminal what they charge for most of their items AND credit they give for lightly used items. All of their used gear is at the end of its life. Then they don’t allow you to get your store credit on returns applied to a gift card that could be used at another location with more or better equipment. I would choose anywhere else before ever considering returning to this specific location. I’d love for someone other than the teenager employed at the register to follow up with me, if you’d like to solve any of this conflict.
Response: If by “guns ablazing” means asking for a gift card to put towards a future purchase when I could come with my son make sure the size was accurate or for use possible use another location with more options available, then yes! Being told my that my $50 in store credit had to be used where there was nothing for me and having to waste my time driving back and forth between the two locations just to spend additional $$$ is dumbfounding. This could have been made right by simply applying to a gift card, instead you made $50 and lost me as a customer.
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August 2024 by Rod Gardner
Excellent customer service from their team and especially, Mike, who owns the store. Quality of sports equipment I have purchased is top notch. The staff assist with transporting your purchased items to your car or where you live if they are able to. Looking forward to shopping here again.
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July 2024 by Eurythion Centaurus (Saggitarius Rex)
This place hasceveryrhing u need when others don't. I picked up some 20lb kettle bells. the owner is a great guy who'll make a deal!!! Go spend some money!!!!
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July 2024 by Dave Ferguson
Play it again should be called play it ripoff. They want to pay less then 4 bucks for a 100 dollar skateboard. Then sell it for 90. Even the pawn shop will offer 10 for a skateboard this shop is terrible. I get making a profit. But if riping ppl off is the business model. Don't own a store? Smh
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June 2024 by Ro No
Fair prices on the quad skates and friendly, helpful staff. Also a very cute shop doggo ?? 5/5 recommend!
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February 2024 by Kristy Seelnacht-Colombo
I worked with the manager Mike to sell them a high end rower machine. The price offered was fair and all the staff was extremely friendly and accommodating. I highly recommend this location!
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August 2023 by Amy Landolt
I love that we have someplace local to bring sports equipment that has been collecting dust. If they can’t take something, you can walk it over to Goodwill.
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July 2023 by J. A. Mayo
The staff made me feel like I was family
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July 2023 by Dlo D.
I don't know what the deal is with this place but this place provided no customer service at all. I called ahead of time to check if there were roller skates and was reassured that they had some on stock so I drove 20 minutes only to get there and find none on the shelf. I went to the front desk and the guy wouldn't look up from what he was doing when I asked for help. They had a teenage kid working there that ultimately answered me and went to get the owner who brought me a pair from the back. No one asked how I was doing, if I needed help or anything. When i went to return the box the guy who ignored me suddenly looks up and asks " all good?" as if I was going to buy. So you can't look up to answer my question but you will to take my money? I just walked away from this place. Someone else mentioned below potential racial bias (I'm a young black woman) so maybe that's it and if so that's really shameful. Won't be setting foot in this place.
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June 2023 by Rafal Lebiedzinski
Spent 40 minutes driving here just for it to be closed 2 and a half hours early with no sign on their website or door saying they are closed. Whenever gonna bother coming here again or recommend people.
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May 2023 by Courtney Guc
Great selection of bikes at a fair price. Very happy with the service and year of tuneups includes.
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May 2023 by Joe S.
Good service, helpful with finding right size for kids baseball equipment. Hope they get a baseball glove steamer soon it wood bring in a lot of business.
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March 2023 by Taylor Landwer
Great small business in Evanston. Very knowledgeable and friendly staff. Great selection and great deals.
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December 2022 by sheila krahl
Only my second time at this store and both times I have left VERY impressed!!! To start, the employees are high school-ish age and are so polite, which unfortunately is not always the case, but has been consistent on both of our trips here. Once meeting the owner it is not hard to understand why- he sets such a great example for his employees! On both of our trips he went above and beyond to make sure we got what we needed, which today included putting my 3 and 5 year olds to work pumping up balls to keep them entertained while he adjusted skis and having an employee help load things in the car. I definitely took a risk bringing a 5 year old, 3 year old, and 3 month old to a sporting goods store for skis (which is my husband's sport, not mine!) on my own, but the awesome staff made it a successful trip! We will definitely be back!
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September 2022 by Kristina Grigorova
My son’s hockey team ordered a embroidered tracksuits from Play It again in Evanston. My son’s name was spelled wrong so Mike said they’ll fix it but before that he made sure that it wasn’t my mistake on the order.My response was “no problem, it happens”. A week after I picked up the tracksuit with the fixed name and paid the full price of $155 for it. When I got home I noticed that there’s a small hole in the back and called Mike to let him know.I brought it back and after I didn’t agree on $10 or $20off, he started yelling at me. We agreed on 50%off for the jacket if he can fix it.Today he calls me and tells me that 3 different places don’t want to sew it because it’s going to be visible and suggests that I buy a patch to sew over the hole.When I asked for my money back so I can buy a new jacket and bring it for embroidery myself, he accused me that I’m a scammer and suggested I’ve done the hole myself! I got a refund and was told to never come back.No need to say that I was treated rude, unfair and unprofessional by the owner Mike even though none of this was my fault. Instead of taking responsibility for their mistakes and make the things right for a customer, he preferred to lose a client.I’ve bought almost all of my two sons, my husband and my hockey gear from this store and the young people who work there have always been helpful and polite.
