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March 2024 by Veronica Sanchez
I like this place a lot. The manager is the sweetest person ever, and she assembled an amazing team that make the everyday workout great.However I've come to the realization (after my honeymoon phase is over with the gym), that no one in this gym showers. I come at the busiest hour, as it is the time I leave work, but I feel the place is not properly planned as there are tons of cardio machines that almost no one uses, and the strength machines have one or two very next to each other and that's it. The stretching area is small and poorly ventilated. Now you would guess how stinky this place gets, it makes me sad because I love the place, but I cannot withstand the smell of people with poor hygiene, and waiting a lot of time to use one or another machine :(
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March 2024 by Kat S
I thought this was a 24/5 operation? I go today waste my time get up early and you’re closed? Come on. THE SIGN IN YOUR WINDOW SAYS 24/5!!!!!!! I shouldn’t have to go online to read anything considering I was going there, had surgery now I come back to find out that I’m there before you!! Your condescending remark only shows how unprofessional staff is.
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February 2024 by Luis Eduardo Duran
I have been going to this location for years because it was always comfortable and there were always nice employees.For over a year, my fitness plan has included me going to this location from around 3:30am to 4:50am on weekdays because I live in Skokie and have to commute to Chicago and be at work around 7am. I would work out from Tuesday to Friday and Saturday at 7am. I would see my fellow regular attendees almost every day of the week. There would be people in every area exercising. The cardio machines, the weight machines, the free weights, the smith machines, the stretching area.I have been able to accomplish so much at this location, because they have promised us (on their website) that they will work on our schedule... because they are a company that is for the members.I am told days before the change that the hours will be changed on weekdays from being 24/5 to opening at 5am...I don't blame the employees that work there. I blame the management and their management for not keeping their word.When I was told, the employees there told me, not the management. We did not hear one word from the management or even the company that this was going to happen.The ones responsible for this decision are just going to say that this is because not many people come at this time, even though the beginning of this story mentions the contrary. More and more people would attend this club as my time there would pass by. It wasn't empty. There were always people there.The management has no remorse for how this has affected the lives of those who would attend before 5 am.The club still has signs that say it is a 24/5 club. Because I like getting there early enough to be the first one in, I have seen members these past two days get there before 5am, try to open the door, display anger of this change, and leave because they are not able to get a workout in.I have to now fit the workout that used to take an hour into 40 min, because of their schedule change.The management would probably say that they are "sorry" for my inconvenience and that they could help me switch my home club to another club that is open 24/5.This does not solve my problem...- Why would I not know how to change home club?-Why would I switch to another club that is miles farther from my home that would also affect my timing?-Another club that is still open 24/5 will be congested by those of us that have switched out of this club and by those who already have been attending that club.It's as if they want the Planet Fitness clubs to be overfilled at all times to the point where we are not able to have a good workout.They seem to want us to be uncomfortable.We would go to this location because although there were people there, all the machines would not be occupied.They don't seem to care.***Additionally, they owe me 2 custom t-shirts for completing their 2023 Spring Fitness Challenge (it is currently 2024). The goal was to attend 33+ times in a time period, and I was able to. I have contacted management twice. The second time, which was around 3-4 months ago, management said they will be here "next week." I don't know what she meant by next week, but it definitely wasn't 7 days from when she told me. Management thinks their problems will just go away, but this is one example of their lack of customer service and follow-up.
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February 2024 by Christine Rene
They have great customer service.They greet you before and after workout.
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February 2024 by Greg
The staff at the Evanston location are the best. They are friendly and helpful.
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February 2024 by Amy Rutschmann
I really enjoy coming to this gym! The place is clean and the staff are great!
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February 2024 by Una Kapoor
The staff are friendly and always welcoming. Cleanliness of the bathroom, always stocked up. Never have to wait for equipments. And the 24hrs gym availability. I can get up and go anytime I feel or want to go gyming.
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November 2023 by Brianna T
****** IS RUDE AND NASTY AND DOESNT NEED TO WORK IN CUSTOMER SERVICE. Dont go to ********************** on main.
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October 2023 by Atah Ali
The staff are very friendly and professional and the gym is at a good location with plenty of parking!
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October 2023 by Lucky Palo
Great place to workout! No frills or fancy but enough machines to keep you busy for a long time.Staff is always dusting or cleaning the place.If you mean serious exercise/work out, this is your place.Always a fan!!
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August 2023 by Jacob Palomares
Staff goes above and beyond to ensure each member is taken care of. I've been a blackcard member at this location for only 6 months + and it's the best PF i've ever been a member for in the past 4 years in Chicago. Special recognition to leadership, Kacie manager for excelling at bringing positivity, kindness, and professionalism in all of her interactions with everybody. HUGE thank you! :)
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August 2023 by Jazmine
Great place. Would love if there were more than one set of 3 and 5 pound weights. Just an extra set would make a big difference!
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August 2023 by Satish Chander
Planet Fitness at 2410 Main St, Evanston, is a very comfortable place to healthy workout. Kacie (Manager), Nicole, Kairu and Mohanad (Asst. Manager) keep the place fresh and youthful.
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July 2023 by Ron Uchman
The club is immaculate. It's well equipped and broken equipment is fixed quickly. The staff is wonderful. The massage chairs and the hydro massager provide the best ending to a hard workout
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July 2023 by Caitlin R.
Not impressed with the location, way too cramped and hard to find staff when you need, and afternoon/PM staff is RUDE af
