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September 2024 by Michael D
Gavin was referred to me by a family member, and he was incredibly friendly and helpful. Thanks to him, I am now paying significantly less for better coverage than I previously had with GEICO.
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September 2024 by mark dobrow
A pleasure working with Gavin Farrow. Total professional, great to work with!
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August 2024 by Michael Legatt
We’ve been State Farm customers for decades, and were glad to work with Rachel at John Roman’s office as we moved to Illinois. Rachel has been absolutely amazing to work with, and she’s helped us through some really difficult challenges. While we were approaching our close, she had great recommendations for making sure we got the right levels of insurance for our home, and unfortunately we certainly needed it! Our first week, the hot water heater burst, leading to damage to our home, the need for an emergency water heater replacement, and lots of ancillary work for fix several problems that were found along the way. Another time, State Farm took pictures of the roof and dropped us from our plan because the roof appeared to be much older than advertised (and they were right), so she helped us navigate a rapid roof inspection (where we learned of the poor state of the roof), tear-down, and re-instatement of our policy. John took lots of time to explain to us what was happening and why, and we felt much better understanding both the big picture, and what we could do about it. It’s been the same too for several other challenges we’ve faced since we moved here. She and her team have been amazing to work with. While I certainly hope no one has to face these kinds of challenges, we have been so glad to work with Rachel, and how careful and detailed she is with us, to make we have the right insurance for our lives, and that it’s working well.
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August 2024 by Tony Napior
Gavin was a complete gentleman And explained everything in detail to me of what I needed to know from a to z In changing insurance companies made it painless. Awesome job guys thank you very much.
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August 2024 by Michael Radakovich
Gavin was highly recommended by my neighbor to contact home re changing insurance companies. And Gavin did a great job. He responded on a timely basis with quotes, was very courteous, patient in answering all my questions and assured me if I were to sign on he would make himself available if I had any questions in the future
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August 2024 by M.D.K Dylan
My representative Gavin cannot be tamed in the field of delivering genuine, human service. I literally went with State Farm for the sole reason that he was motivated enough in his work to make me laugh while I went through the typically tedious process of getting insured. John, we have not met yet but you've got an excellent team member in this individual. If he were working for me at my agency, I'd certainly put this experience away and use it to advocate a raise for him.
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August 2024 by Barb D Olson
Gavin is the best. No high-pressure sales pitch. He just gave me what I needed. Highly recommend.
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August 2024 by Chris Baylaender
I am leaving this review in response to the prompt service I received from Calin P. to set up renter's insurance. The swift responses to my emails were what I appreciated most, as well as his patience with me to obtain needed information. I find it very nice when I feel as though I am not jumping through hoops to accomplish my insurance needs.
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July 2024 by Eloise Wassmann
I had the pleasure of working with Alya on an existing policy change following the purchase/ disposal of a car. She was incredibly patient, helpful, and kind! She helped me solve some issues and I cant recommend the customer service here enough! Super happy, super grateful! Thank you!
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July 2024 by Steven Hausheer
I received great help switching to State Farm for a new auto insurance policy. They were patient, cheerfully answering my questions, and had a quote for me right away!
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July 2024 by Robert Eiseman
Great group to work with! They are courtious, personal and responsive. They feel more like a "trusted partner" rather than an insurance agency. Would recommend the John Roman group to anyone in need of insurance!
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July 2024 by R
Very satisfied with the service and policy offered by Gavin.
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June 2024 by Rhey B-S
Highly recommended!
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June 2024 by Ron Cain
Ayla was very courteous and helpful!
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May 2024 by Tammy Walsh
Affordable, reliable, excellent and prompt customer service.
