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November 2023 by Megan Rault
HUGE thank you to Sam and Kieesha for helping me out and being so wonderful to work with. I won’t be taking my car anywhere else to get repairs. HEART does great work and I didn’t have to worry about being overcharged for services or being talked to in jargon I didn’t understand. Sam was great about explaining the work that needed to be done and also some things to look out for down the road. Kieesha gave me a ride to work while my car was being repaired and was so lovely to chat with. Thank you all for being so great!
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October 2023 by Kim Otzelberger
Outstanding, smooth, and efficient service.Taking my car in to get looked at always makes me nervous. HEART Certified Auto Care ensured that I drove away with a well running car. The staff were incredibly kind and made me feel welcomed from the moment I walked through the doors.HEART took the time to inspect all areas of my vehicle, walk me through the repairs that needed to be done, and completed it within a day. Thank you for taking care of my car and easing any of my worries. I will be coming back to HEART for all of my auto repairs moving forward. And I'd recommend HEART to anyone looking to get a quality repair.Services: Electrical
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October 2023 by Jim Van der Kloot
We have gotten all of our Auto Repair work done at Heart Auto for the last 7 years. They are consistently nice and pleasant to deal with, explain everything very clearly, are very definitely honest, and the car always comes back fixed. I recommend them highly.Services: Electrical repair
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October 2023 by Jill Kushner Bishop
Such a great experience here! The quote from my dealer was astronomical, and I decided to get my brake and fluid work done elsewhere. I dropped my car off without an appointment at 7:30am, and it was ready by 1pm. So easy, much more affordable, and friendly helpful staff. Will definitely going back be going back when the time comes!
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October 2023 by Matthew Stephan
Ernie and his team provided exceptional care for both me and my car. I'm truly impressed by their professionalism and kindness! I can't express enough how grateful I am for being treated with such consideration, even when I might have seemed a bit out of my depth discussing car matters. After a terrible experience at a dealership where I felt completely deceived, Ernie restored my faith in the goodness of people! I regret not catching the name of the other gentleman at the counter who was equally friendly tonight. I'm relieved to have discovered a place where I don't feel like I'll be taken advantage of just because I may not be well-versed in automotive matters or because of my appearance or orientation.Thank you immensely, Ernie! Thank you, Heart Auto! I'll definitely be recommending you to anyone in need of vehicle assistance.
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October 2023 by Jodie Brown
This was my first time using Heart Auto. Keisha is a wonderful house manager and knows how to keep the place running smoothly. I appreciate the ride Jeff gave me home and back, very convenient. So far my car is running like a dream. I’ll plan to be back again next year.
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October 2023 by Leigh Thompson
Best car service experience I’ve ever had! Fast , Fair, and Friendly! I will never go anywhere else — they run their business like they are looking after your kid! Heart cares and does it right
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September 2023 by Jo C.
They are always super nice, and took me even though I accidentally made an appointment at the wrong location. They're honest, and one time repaired my bumper for free.
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September 2023 by LaTrece Freeman-Baker
This place is customer-centric. They are knowledgeable and work diligently to assess and repair the issues with your car...fast! They made me feel welcomed, important and like family. Special thanks to Sam, Kieesha, Mikaela, Alex and Raul....all were super friendly and top notch employees. This will be my auto repair home...hands down.Services: Steering & suspension repair
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August 2023 by Jared L.
Came in for brake pad/rotor replacement. Brake fluid flush was highly encouraged; got it done for additional $120. A couple of weeks later, the brake pad wasn't feeling right; the brake would engage and different points when pushing down on the brake pedal. Brought it back to these guys and initially told me nothing was wrong but after a second conversation they realized it was the brake master cylinder. Told them it seems highly unusual that the master cylinder would go bad a couple of weeks after the brake job. The guy told me it's known to happen, perhaps a coincidence he said...really? Anyway, the job would've been $900. Decided to take it to a few other mechanics...all told me the same thing. First they asked if Heart flushed the brakes? Then they said that they don't want to point fingers but the master cylinder can wear down if in the brake flush, they pump the brakes while it's dry (meaning, the fluid is fully drained and the mechanic pumps the brakes in that state). Thanks for damaging my car and wasting my time for further repairs. Getting it repaired at a local mechanic for half the price. Needless to say, won't be returning here for any other work on my cars.
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August 2023 by Deng Hang Chen
I rarely post reviews of any business but this one in particular is so shady and dishonest that I felt I should warn others.I took my car in about 11 months ago for a simple oil change. Upon completion of the oil change, this staff member pulled me aside and showed me pictures of my brake pads, saying that they need replacement. I was surprised since I got them checked 6 months prior and was told by my previous mechanic that they still had 70% life. I asked the staff member at HEART how much longer he thought my brake pads would last, and he told me “a few more days maybe”. I got suspicious and brought my car to another shop, where I was told that the brake pads have 50% life left.In addition to this, they “checked” my cabin and engine air filter, but did not reinstall them properly. Specifically, one of the clips on my engine air filter was left undone.The final straw came when I took my car in to another mechanic today for an oil change. He asked me where I went to get my previous oil change, showing me how the engine oil filter housing was completely jammed tightly. This means that HEART almost certainly intentionally neglected to change the engine oil filter even though I was charged for one. I ended up having to pay out of pocket for a replacement engine oil filter housing.Do yourself a favor and stay away.EDIT: Notice how the shop refuses to take any ownership or responsibility in their response to my review. They chose to play the victim card by saying that another shop chose to sully their reputation. Their response to my actual experience with them messing up my car was to repeat what their “standard practice” is. Lastly, any attempt to reach out to me is a flat out lie as I have received zero missed calls from them.
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August 2023 by howard jacobson
The staff is amazing when it comes to customer service and completing the job on time. They make you feel like you are dealing with family.What i appreciate is when the get your car, a quick evaluation is made if there is anything else that should be done. And they show you what the problem is and let you decide if you want to follow through with their recomendation.I have recommended they to others
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July 2023 by Destiny Bomar
I've been to 2 of the HEART Auto Care locations and I felt that my car needs were well taken care of. I've had my brakes assessed, check engine light, coolant/AC problems, and not once did I feel I was taken advantage of- which is important to me as a woman who doesn't know much about cars!The other day I went to have my car assessed because it was blowing hear instead of cold air. I thought the service would be $250, found a discount on their website that made it $215. After the inspection, I found that I had to pay wayyy more because something else needed to be fixed. Initially, I was frustrated. But in the end, I was grateful to get my AC fixed. Instead of waiting around at the shop for the service to be completed, the company had a car they let me borrow which made it all worthwhile.Bottom line, I trust this place and appreciate the way I have been valued as a customer.
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July 2023 by Jessica Joy
Driving by all the time, I saw the Heart logo and the rainbow flag and finally decided to stop in for an oil change. The decision was based simply on thinking “well, these people seem nice”. And I was right! From the comfortable waiting room, the amazing Kieesha at the counter, to the full dossier I got on my car, Heart was amazing! I’m used to places telling you the spots on your car that might need fixed, but Heart sent me a document with pictures, ordered from most important to least, with no pressure to get anything done right then and there. It was very useful and informative. I highly recommend Heart, and will continue to be a customer.Services: General repairs & maintenance
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July 2023 by Jessica J.
Driving by all the time, I saw the Heart logo and the rainbow flag and finally decided to stop in for an oil change. The decision was based simply on thinking "well, these people seem nice". And I was right! From the comfortable waiting room, the amazing Kieesha at the counter, to the full dossier I got on my car, Heart was amazing! I'm used to places telling you the spots on your car that might need fixed, but Heart sent me a document with pictures, ordered from most important to least, with no pressure to get anything done right then and there. It was very useful and informative. I highly recommend Heart, and will continue to be a customer.
