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February 2024 by Matt O.
I have been banking at FNCU for almost 12 years. I left Bank of America as they had been suspiciously reorganizing my deposits and debits to generate fees (and were later hit with a class action lawsuit for doing so) and was very happy with the service I had been getting at FNCU. That is until recently. For the past couple of years, I have noticed debits and charges shuffled around and in some cases creating a scenario for an NSF. I have also experienced unreasonable holds on deposits of checks issued from a local business (my employer) despite that I have deposited literally over a thousand of these checks with no history of any of them being returned. These holds that FNCU levy have caused numerous NSFs. In fact, upon investigating my own account, I was shocked to discover I had been charged with over $1500 in fees in a 6 month span. That is egregious. Sometimes, after complaining, they'll over turn a fee here and there. But, much more often, I'm usually left with someone who describes what is really a systemic inefficiency as 'policy'. It didn't used to be this way. I am a local resident working multiple jobs. I make deposits almost daily. For them to hit me with that many fees is almost abusive.
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January 2024 by Myo Tun O.
I want to give a minus star if there is one available. Avoid at all cost in opening any type of account at this bank. They have discrimination against color races. I went to Evanston branch to open a checking account and I was not informed about any hard inquiry that they would be conducting in order to open one and after going through all the paperwork, and done two hard inquiries into my credit report, I was told that I am not eligible to open a checking account or online services. I could only open a saving account. And also I was not asked if I would like to enroll in paperless statement to avoid $5 fee for paper statements but again not informed and only got it deducted from my account after the first month. About the two hard inquiries to my credit report, I only realized when I reviewed my credit report after a few months. I have checking account and credit card with Bank of America for the information if someone is wandering it is the bank's discretion for not allowing one to open a checking account there. It is ridiculous to bar someone from opening a checking account unless that person has fraudulent history or anything that could cause negative financial impact to their bank and I don't see any in my case. I got to the conclusion that it is discrimination against color people and they only want to serve a specific type at their bank.
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December 2023 by GOD BLESS AMERICA
I encountered the worse and most frustrating experience with their customer service. Their delayed resolution led to a drop in my credit score from 850 to 700. It's unfortunate when such administrative problems affect customers' finances. It’s just not acceptable
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October 2023 by pearl ashby
All I can say is that I received top notch service, Longe Shungu went above and beyond, Can we have him cloned? LolWe need more people committed as Longe is to customer excellence, and to first northern credit unionsProtocol and proceduresThank you P.A.M
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August 2023 by L Stephens
Lettie took care of us. She was wonderful! She is so warm and friendly and yet remains professional and takes care of business. We always ask for Lettie when we have banking to do. We love you Lettie!
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August 2023 by Gus Rodriguez
Ventura Avila gives us great customer service. Any questions or issues with my banking needs she is there to help me out. Also if you need an interpreter Ventura is fluent in Spanish. Thank you Ventura and keep up the excellent customer service you provide to us!
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August 2023 by Theon Washington
I have been a member of fncu for over 40 years. I have always received great service from Mandy, Jonathan, and Lettie. This is a great place to be a part of. And I feel valued and respected.
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August 2023 by Jerry Olson
Lettie is the best cashier at First Northern Credit Union knows her customers needs and always helps when needed.. Much appreciated thank you, Lettie.?
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August 2023 by Fidela Soto
Northern il credit union is the best bank n Carolina Pinedo is the best friendly good sense of humor a very nice person u can talk to
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August 2023 by Jerry O.
Lettie is a great help at First Northern Credit Union always takes great care of her customers. The people are always helpful. I have been doing my banking there for more than 40 years and am very happy withtem . Thank you, Lettie.
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July 2023 by adrian stubbs
Atms are always either entirely out or simply won't read the card I use that runs literally everywhere else on the planet. When asked why neither of their atms ever works or for assistance or anything, all you get is a catty staff members response, someone that acts like they don't need a job. I'm so sorry i wanted to actually use the atm, please continue to cop an attitude for no reason probably doing nothing all day.
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May 2023 by Morey Burnard
This place is the worst. They helped my ex wife rob me blind, then locked me out of my account, then refused to help me preserve the tattered remains of my finances. If you can bank ANYWHERE else you should. These people are worth less than used toilet paper, donnie
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April 2023 by Emily Erblich
My husband and I use the Evanston branch of First Northern for in-person banking needs related to our mortgage. I cannot recommend this branch enough. Their staff is friendly and efficient, and ensure nothing but the best for their customers.
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March 2023 by C. C.
Credit Unions have what's called "shared branching" which is an agreement between CUs in different states to service each other's customers. This helps them be competitive with national banks. The problem is, this sad little branch and the unhappy, unhelpful people in it either don't understand this or don't care. They say they can't take a shared branch deposit via teller. Wrong. They say they can't draw a cashier's check off my shared branch account. Wrong. The list of things I've asked for and told "nope" is long.This is a management and a training problem. Maybe a complaint to the NCUA will help them get it together.
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December 2022 by Jeannetta Walker
We love our credit union. Yati is amazing!
