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January 2024 by Amanda Bishop
We frequent the Maple Ave Evanston Enterprise branch often, as we travel back and forth to Michigan to see family every month. We highly recommend them! We have always received friendly, professional and prompt service. Thank you to the management and staff for providing clean, safe vehicles for our family’s use. ?
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January 2024 by Ana S
Best customer service and effortless in getting the car and returning it! Thank you for making this so easy.
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December 2023 by Yichi Zhang
The experience is awful. I rented a car for 1 day but was charged for 3 days. I scheduled to pick up the car on 10am Friday, but was not able to pick it up until 4pm because they are running out of cars. So I returned it at 3pm the next day because of the delayed pickup. However, that was a weekend and no body was there, so I dropped the key to the after-hour return box. I was charged for the whole weekend. I was not told about this when I picked up the car. When I tried to argue, the employee hung me up in a very rude way, and the customer service is not responsive either. Will never rent car from Enterprise again.
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November 2023 by Bonnie Bowler
On day of pickup, the car available was much larger than I expected. It turned out to be great. Ryan and John were very professional. The cost for a week was reasonable.
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November 2023 by Stephanie B.
Had a horrible experience at this location. I had to get a rental due to an accident and went through insurance. The first location I visited off of Sheridan in Chicago changed the rate of the rental to what my insurance covered and I only had to pay the taxes, which was around $50 for a week. This location charged me 18+ dollars a day without explaining the cost of everything. I hadn't noticed at first since I was chatting with the lady who was checking me out, but the vehicle I rented out had an issue so I had to bring it back to get another rental. It was at that time I notice the charge of $147 after one week and asked why I was being charged that if I was going through insurance. They told me that insurance only covers 25 dollars a day and the vehicle they gave me was more than that. I didn't think to ask when I first got the rental because the Sheridan location had changed the rate since I was going through insurance. I wish someone had explained it to me and I would've just gotten a cheaper rental. I then talked to Andrew the manager asking for a refund on the rental, he was explaining that it would be hard to get his regional manager to agree and tried offering to not charge me for gas. Eventually he spoke to his manger and they agreed to refund me $50 for a good review. I asked for $60 and then gave them a good review and ended up only getting $32 dollars back from a charge of $189 after 1 week and 5 or so days. Andrew also told me he wasn't going to loose sleep over $60 dollars, which was very unprofessional and surprising since he was making it so hard to get a refund. Also, not something you should say to a customer who isnt in a great place financially.
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October 2023 by Bosede Agbaje-Williams
I had a wonderful experience at the Enterprise Rent a Car location in Evanston IL. A staff member, Ms. Bettina Walker was a Godsend. I was having a particularly rough day when I went to rent a car. Ms. Walker took the time, to not only get me the best deal but to listen to me and share a few words of wisdom before I got in the car. She was patient and demonstrated excellent customer service by going beyond her duty. I am forever grateful for her kindness.
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October 2023 by Mike Fink
Great customer service. Very pleasant and helpful staff. They provided courtesy rides at pickup and dropoff. Would definitely recommend this location to others
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September 2023 by Amy Liao
THE BEST EVER CUSTOMER SERVICE!!! The manager is so nice, so friendly, and the rest of the staff are just as amazing. I completely forgot they closed at 5pm and ran there at 5:50pm and I was lucky enough to catch them before they went home -- They totally could have turned me away because they were CLOSED but they were super nice and helped me get my car!!! I love them and would die for them. 10/10 best customer service you'll ever get
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September 2023 by jm chertow
Unbelievable customer service! I am a local teacher who was in need of a car while my own was in the body shop. The manager took care of me right away. Not only was service prompt and the car clean, everything about the experience went smoothly and without a hitch. I was even offered a discount. Unbelievable! Thank you, Enterprise!!
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August 2023 by Tracy Fleege
I have rented cars from the Evanston location multiple times over the past year. The online reservation process is easy, the cars are well-maintained and reliable, and the in-person customer service experience is exemplary. I will definitely keep returning to this location for all my future rentals.
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August 2023 by bob sarna
I'm giving this location 5 stars, not because everything went well, but because any issues I had, were remedied hassle-free. One was a billing issue and the other was vehicle selection. Both resolved promptly and politely. I recommend the Enterprise in Evanston, IL.
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July 2023 by M Martillo
I have been renting from enterprise for yrs. This was my first time renting from the Evanston location. The customer service was amazing and the rates were affordable. The entire experience, from reserving online, to pick up, and drop off was so easy. Thank you so much! I will definitely keep returning to this location for all my future rentals.
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July 2023 by Pamela
First time utilizing Enterprise, excellent experience during a stressful period of time concerning my own personal car. Management was highly responsive, courteous, and knowledgeable. I will return in the future when the need arises.
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July 2023 by Zeke Spira
I've had issues at other locations, but the Evanston location is always super smooth. Last time John took care of me and I was in and out with great service. This location is farther from my home and I am willing to travel just for the service.
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July 2023 by Grady Wright
I was in need of a rental while my car was in the shop, and Enterprise provided great service while I waited to get my car back. John was very helpful and professional throughout the entire process and made everything regarding the rental so much easier.
