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January 2024 by dawn washington
Unfortunately, I never got a chance to get my car serviced here.My supervisor mentioned Doc Able's when I told her that I was looking for a mechanic. She told me that she and her husband had a good experience with them and mentioned that they honored the Wildcard discount. I followed up the same day to ask basic questions and for an estimate over the phone. When I told the man who answered that I already received a diagnostic for the warning code on my car, he mentioned that they will perform the service I request and replace the part but could not take responsibility if the service I requested did not fix the problem, which was fine. So then I asked how much it would be for them to perform a diagnostic on my car, he said $125. I then asked him if they were first come first serve or by appointment and he answered...again, all basic, run of the mill questions. Finally, I repeated my question about an estimate for the service. I asked him if he could give me a price for the service and parts because I might pick up the parts on my own. At that moment he responded, "I don't think we can help you. Thank you," and hung up on me...and I'm certain he hung up on me because I was in shock that he was ending the call and stayed on the phone in silence to see if he would actually hang up...and he did! I hadn't even responded to say "okay" or to ask a follow up question. This told me everything I needed to know about doing business with them. Clearly, he didn't want my business. Why, we'll never know because he hung on me without explaining. Clearly, he was okay with not offering a professional customer service experience. And hey, I get it. If business is that good that you can turn someone away for asking questions, great. But it is never a good sign when someone cannot offer the most basic customer service and professionalism. It is certainly a choice to be rude. The experience was quite off-putting and disappointing. Noted.
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December 2023 by J P
Sara and team, thanks for proof of maintenance items required. It validated my choice to bring my car to you. You made the experience so easy and I appreciate you educating me along the way. As a woman, you made it a high trust experience. You are my auto shop, now!
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September 2023 by Joseph Gonzales
I needed immediate service to my auto as I had unwittingly and forgetfully hadn't paid much attention to it but the next day I needed to drive a good distance and was concerned that I had to find a an auto repair and service shop and hope it could get done by an auto repair shop quickly. At Doc Ables Auto Clinic as his staff attended to the service and early the next day I picked up my vehicle with the service completed for what I considered a very fair price and was on the road immediately!I feel confident that I have found an auto repair and service shop in Doc Able's Auto Clinic that I could count on to tell me in his straight forward manner what my vehicle needed and did not try to sell me up on something my car did not need! He and his staff are knowledgeable about car problems, are respectful, friendly, and helpful. I have no reservations about recommending Doc Able for when your vehicle needs service or repairs.Service: General repairs & maintenance
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August 2023 by Kemper Durand
Doc’s very quickly replaced a broken tire valve which had resulted in a flat. I also had them replace the remaining three valves “ just in case” 21 hours from drop off to pick up. Thanks!
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July 2023 by Chris Djuric
Always great service and willing to help me keep my 12 year old car running well. They understand prioritizing repairs to spread out cost -- VERY helpful!
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July 2023 by Jennifer Mitchell
Honest, knowledgeable, reliable service. Good people, Pete and Sarah are the best!
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June 2023 by Elizabeth Lauren
Front desk lady is so rude, she refused to explain the process and finish a job in its entirety. A job they had already charged me twice for since they didn’t finish it properly the first time. I paid a ridiculous amount in labor and she acted like she did me a favor.
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April 2023 by Bret W.
Doc Able's has taken care of my and my family's cars for years. I moved to Lincoln Square from Evanston and still intentionally go back so that Pete and the team can handle whatever the problem is. Prices are fair and they eve fail to get the job done.
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March 2023 by Shanda Smith
They were very honest and told us what we urgently had to take care of to be safe on the road. I asked for a road trip inspection, I was told what was urgent, and decided to go ahead and replace the suspension, break fluid, and transmission fluid.
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January 2023 by Julia Hartel
Friendly, fast and effective car repair. Pricing was transparent and I was charged less than originally quoted because the fix was easier than anticipated. They are also open an hour longer than the other neighborhood shop. Would highly recommend!
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January 2023 by Julia H
Friendly, fast and effective car repair. Pricing was transparent and I was charged less than originally quoted because the fix was easier than anticipated. They are also open an hour longer than the other neighborhood shop. Would highly recommend!
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December 2022 by monica michelin
New spark plugs done and after they installed them they wanted my son to pay more money for diagnostic to make sure it was done right?? And it wasn'tbecause its still misfiring and Pete's response was well take it where you had it diagnosed?? I will never recomend them or go back there!!
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December 2022 by Gary Brian
They gave me an honest and thorough assessment of my car's needs and the associated costs. They were not 'pushy' and the staff was very friendly.
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December 2022 by Kathleen Kelley
They did an awesome job helping me out when I had a silly problem with my trunk light. Great service!Service: General repairs & maintenance
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October 2022 by Jimmy T
Two weeks After my wheel alignment I took it back because the driver side was making noise so they told me that I needed control arm on the driver side. Now three days after I had them to check for the noise on the driver side the passenger side that was REPAIRED is MAKING NOISES NOW. That was the SIDE that was NOT making ANY NOISES when I TOOK IT BACK. I talked to the owner and EXPLAINED TO HIM WHAT HAPPENED SO HE SAID IF I HAD Let them do the WORK I WOULD NOT HAVE HAD THE PROBLEM. So in other words they loosened up something on the side that was REPAIRED in order to have THEM TO DO THE WORK. HE THEN HANGS UP ON ME SO I CALL HIM BACK AND HE DOES IT AGAIN. HE HANGS UP ON ME AGAIN. NOW IS THAT WHAT YOU DO TO A CUSTOMER THATS BEEN COMING TO YOU FOR OVER 20 YEARS HUH?!! REALLY ARE YOU FOR REAL?!!
