CVS in Evanston is a busy and modern store that offers a wide range of services and products to meet the needs of the community. The pharmacy provides prescription fills, COVID-19 and flu tests, vaccinations, and medication services. Customers appreciate the helpful and cooperative staff, who are generally friendly, answer questions, and assist in finding items quickly. The store also features photo services, with quick and professional photo development, passport photos, and an automated system that manages photo pickups efficiently, making repeat visits convenient and hassle-free. Many customers have had positive experiences with the staff, describing them as professional, courteous, and helpful, which adds to a pleasant shopping environment. However, some reviews highlight issues with customer service at this CVS. There are reports of rude and dismissive behavior from certain staff members, particularly during busy times or at the pharmacy counter. One customer shared a negative experience where staff treated them poorly, belittled their time and work, and were dismissive and unprofessional, which negatively impacted their mental health and day. The store’s lead pharmacist was noted as professional, kind, and empathetic, and was praised for addressing the unprofessional behavior of another staff member. This positive note suggests that while some staff may need to improve their attitude, leadership does care about customer experience. Overall, CVS in Evanston is a convenient and efficient store with helpful staff and quality services, but customers have experienced inconsistency in customer service, emphasizing the importance of professionalism and compassion in healthcare settings.
Pharmacy is great. Far better than Walgreens. Mike and the staff are head above shoulders in accommodating and making sure customers get what they need.
January 2024
Asked to use restroom, and was told it was out of order. I find it kind of suspicious that you have an open store without a working restroom. What should I have done?
November 2023
The people working here are very friendly and helpful.
