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September 2023 by Ike F.
They have the worst- drive-thru pharmacy. Expect to wait in line for at least 30 minutes.
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October 2022 by Jeff B.
Just drove there to get a Moderna covid vaccination for which I had made an appointment just two days prior. Upon arrival, I was told that they were out of the vaccine, and all I got for the inconvenience was a curt little "sorry." I would think that because they had my email address, they could have informed me of the situation, thereby saving me a trip over there. It's never a good look when people who are filling prescriptions act like they aren't all that competent, or considerate.
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September 2022 by Dave S.
Parking is OK on streets & lot. Assortment good, customer service average. Always plenty of carts & friendly customers. Store is an Incredible Huge. Good pharmacists. Has machine which makes Orthotics fast !
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June 2022 by Geoff W.
I am speaking up for an elderly Hispanic grandmother who had an accent. With the plastic COVID barrier, her mask, and her soft voice, the pharmacist quickly lost his temper, culminating in him yelling "I don't have time for this!" This pharmacist could have handled this is so many other professional ways. We do not need this pharmacist in my community any longer. Please discipline and transfer this pharmacist. He is the pharmacist on duty today, June 6, 2022 in downtown Evanston at 1711 Sherman Avenue. Please provide an apology and the email address to the district manager. Shame on you, CVS.
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April 2022 by Mary P.
Bad self-checkout system.Dirty store.Overpriced.Brusk female clerks.Pharmacist is very good.
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January 2022 by Margot C.
If Voldemort and Cruella de Vil had a daughter, she would have grown up to be the cashier at this CVS. This woman verbally berates customers loudly and viciously (and bizarrely) for no discernible reason; just tonight, she screamed at the poor guy in front of me for trying to be polite. I'm not sure why she left her former job of breaking the toys of orphans and drowning puppies on Christmas in order to work at this store, but it's worth driving to a CVS in Wisconsin to avoid her. If you've always wanted to meet someone who genuinely hates everything and everyone, then look no further; otherwise, I'd recommend staying away and avoiding the PTSD.
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November 2021 by Greg D.
this spot used to be a book, music and puzzle store. They were nicer and more customer service friendly back then. Indubitably, the prior business tenants made this more of a fun and community friendly spot where it was common to see someone you know previously and great eachother with a smile and quick short conversation. that is not happening here at the "CVS Pharmacy",
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December 2020 by Lauren M.
The main reason I shop at this particular CVS, is not because of convenience. It is because of the wonderful employee Marguerita. Marguerita, is extremely kind, thoughtful and knows all about CVS products. There have been times when I've gone in to this store after a stressful day and one conversation with Marguerita will lift my spirits. I see her compassion with all CVS customers. There have been times when Marguerita is the only person at check out. However, with several customers one after another, Marguerita remains kind, thoughtful and efficient with every single person.I truly hope CVS values this wonderful employee, as she is the reason so many choose this particular CVS!
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November 2019 by Nick P.
Avoid at all costs. Repeated very negative experiences with this pharmacy. No basic human empathy to be found, much less customer-oriented service. One pharmacy tech here has the awful combination of aggressive sanctimoniousness and a complete ignorance about her occupation. If you're going to go out of your way to be horrible to your customers, at least make sure you're in the right! I doubt this attitude is hers alone but who knows. The pharmacist is pleasant but does nothing to lead or change the culture here. He is aware of the issues above which I have discussed with him directly. That failure to act is the bigger tragedy in my opinion, but maybe he has and the corporate engine has just quieted him. Either way, avoid!
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August 2019 by Mary Lou L.
Do not go into this CVS if you can help it!! Both regular and self serve registers were down. Cashier trying to sell a membership to an elderly lady even though she was the only one at register and waiting lines were long. Another employee finally came over to open another register. Had an exchange and they wouldn't provide stating they didn't have that type of product there. I told them they did and they asked if someone could go look for same or similar product. I didn't want to continue to keep the one line moving so just took my defective product back home with me so as not to keep in line much longer. Horrible service.
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June 2019 by Belle L.
Makeup Brands reflect on demographic consumers. Extra heavy on COVERGIRL. Good MAYBELLINE. REVLON. WET N WILD Neighborhood. MILANI is non-existent here. Hallelujah! My FIRST tester display with tissues. STAFF is very helpful! Thank you.
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May 2019 by Ty A.
Stay far away from this Pharmacy. There's an Asian lady by the name of Joyce who was so rude I am floored she's even allowed to work there. I forgot my medical information and she had the nerve to tell me "it's your job to bring it in." Really? Are you f'ing kidding me? Never before have I experienced such repugnant behavior from any employee. Will definitely be taking this up with CVS corporate.
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January 2019 by Heather F.
The only reason I give 2 stars is that I've had pleasant experiences here in the past, but the past couple months have not been good at all. Last month I recieved a text my prescription was ready for pickup. I headed over from Rogers park but when I got there they said they didn't have anything. Finally they looked it up in the system and my pills were on back order. They told me to call my doctor and get permission to recieve two pills that would equal the dose of the 1 I normally take. I was frustrated cause I had to leave empty handed and come back the next day. Which all could have been avoided if they called me and told me it was on back order and to call my doctor. Two days ago I went to pick up my persciption and the dose they had ready was a lower dose than what I'm supposed to be taking. I explained that to them that the dose has always been 125mg. The pharmacist treated me as if I was lying to get high. This is medicine for my thyroid condition not pain killers!!!!! They told me they needed permission from my doctor and the girl just started ignoring me. I finally asked if she could call the office and she said no I'm busy and then proceeded to ignore me. So I stood in front of her calling the office myself. Finally they recieved the order and another pharmacist told me to have a seat and it would be ready in 15 minutes. As I'm waiting the first pharmacist is complaining to the other one that this day is so awful and people are so rude and she is starving and that she would buy them all lunch for putting up with the rude customers. Finally they called my name and at this point I just want to pay leave and never come back. I was so mad I couldn't make eye contact with her. She begins telling me in a really nasty tone how this was never their fault saying it's all the drug company. I just said I have not had anything to eat cause I've been waiting to take my medicine and she says SAME HERE.. A simple apology would be nice or even saying nothing at all. This is one of the worst customer service experiences I've ever had and because of it I'll be going to target or Walgreens from now on.
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September 2018 by Kenneth R.
I came in not long before closing time to get photos for a Chinese visa application. CVS photo ace Kathryn did a great job in taking the photos and steering me toward free coupons that lowered the price to a mere $8.24, including tax. Analogous photos for a colleague cost $18.52 at a photo place in our home city. Thanks Kathryn for your great customer service!!
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August 2018 by Ro B.
I cannot believe the racism and unprofessional nature of people that they have In managerial positions. The manager today was judgmental, lacked ability to actually manage and de escalate a situation, rather HE only further created a more hostile environment for bystanders and customers like myself. I was so shocked that this lady in the store was treated the way she was -- she was asked to leave after another customer was rude and threatening towards her!!! Unacceptable!!! The manager assumed that the black woman was creating issues in the store when in fact it was the other white lady who was rude, loud, threatening, and racist -- how quickly do people assume!!! I will definitely be sharing my experience with CVS corporate because today's time in the store made me frustrated and I felt so bad for the other black lady who was singled out like she was the cause!!! Racist manager. Unprofessional. And unacceptable!!!