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October 2023 by Gary J.
Elizabeth Morales, the bank manager at Citibank Evanston, Illinois, is working on a complex Citibank issue on our behalf. We needed a coach to advise us and she put me at ease with her professionalism and comfortable presence. I am confident that she will select and contact her people within the Citibank organization and take the necessary steps to expedite and resolve this important matter. We are in good hands.
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January 2022 by Robert O.
This isn't about the branch - it is about the customer service. Citibank accepted a deposit but hadn't posted it for 6 days. When I called for help they took 25 minutes to pick up the call. They couldn't answer any questions. When I asked for a three way call with the institution that sent the deposit, they refused and after 35 minutes disconnected me. No call back on the disconnect. When I call the branch directly they transfer me back into the customer service unit and start the hold process all over again. Time for a new bank after about 25 years.
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September 2021 by Cold P.
I have been a longtime client with Citi and have dealt with multiple Citi branches across the US and around the world. This Evanston branch is the best one ever that I just stumbled upon accidentally. The bankers in this branch are so friendly, approachable, and diverse, not to mention being exceptionally professional and treating every client with dignity. I have worked with both bankers Toni Hollis and Cezar Zamora, and they make the dream team. They should get a bonus for being so magnificent and empowering their clients who visit them with issues. I wish I could rate them 6 stars out of five stars.
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February 2019 by Susan H.
Great Service! Super friendly tellers and staff. I've been banking with Citibank for over 25 years and have always been happy with the personal service.
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February 2019 by Michael K.
2-2-2019 Rave Reviews to Cesar Zamora and Citibank Evanston for their service this morning! After an earlier less-than-optimal customer service experience at another Citibank location, based on Yelp reviews I sought a location with a more helpful history. Cesar and Citibank Evanston did not disappoint. Cesar was helpful and pleasant in helping me transfer funds from one type of account to another. When I commented on his branch's favorable Yelp reviews, Cesar explained that the entire branch was composed of 10+ year veterans overseen by a capable branch manager, Polina Khamoo. Later, as I left, Polina introduced herself. Overall a very satisfying visit. The Evanston branch doesn't have free parking and you may have to drive further but if you have a meaningful transaction that requires expertise and patience, undergoing some inconvenience may be a small price to pay. Thank you Cesar and Polina for a very pleasant customer experience.
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June 2018 by Betsy J.
As always when I visit the Evanston Citibank the service is excellent. The Branch Manager,I know her name but I cannot recall it knows the customers well enough to call them by their name. The same goes for the tellers. Everyone is so personable. I had a problem which she cleared it up immediately and also apologized for any inconvenience that it may have caused. This type of customer service is so rare that when I do find it, I must acknowledge it. I just wish other banks and businesses would follow What Citibank is doing for their customers.
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January 2018 by 张鲡沣
(Translated by Google) This place ten o'clock open Monday to Saturday all. So do not learn from me, at seven in the morning came.
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October 2011 by Jonathan Levy
It is in the 7-Eleven.
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December 2010 by A Google User
No arm here anymore