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January 2024 by Joseph chen
This branch does not even deserve 1 star, it should be zero star. They don’t take customer service seriously. Customers waited too long to be serviced while staffs sit in office chatting not do much. This branch is way over staffed and very poorly managed. Manager Ellis needs to improve the customer service at this branch very badly. Bad attitude workers do not deserve to sit in this nice modern office.
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January 2024 by Joseph C.
Not good at all. Customers waiting to be serviced while bankers sit in office chatting and not doing much. They do not take customer service seriously. This branch is way over staffed and very poorly managed.
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June 2023 by t dst
Idk who reads these but please tell Michael, bank teller, if you’re reading this pleas DM me on insta @tess.din if you wanna go on a date I have a crush on you
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May 2023 by Kushal Naha
We went to get some help with our bank accounts. They were extremely prompt and helpful. We really appreciate it and strongly recommend them.
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May 2023 by Charlie XX
Lily the Asian lady who works at the bank counter is always so friendly, helpful and professional. I went in today with my husband and she was so patient and professional as always. Answered all of our questions, and helped us with the account. Thank you Lily!
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February 2023 by Mohammed Elamin Faris
Very friendly staff. I worked with Matthew and he was cheerful, professional and super helpful.
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October 2022 by Carolina Lopez
Highly recommend working with Isabel! She was extremely helpful during a frustrating process but she was truly professional and advocated on behalf of my father when needed. She cares for her clients and provides solutions. Thank you for everything!
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October 2022 by John Beyer
Great staff all around, super customer service. My favorite teller is Nathan. Business casual yet professional atmosphere. Thumbs up!
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September 2022 by Ben J.
When a Ship safely traverses the waves, it's because the Captain and Crew are steering a steady journey for all passengers on board. When Customers turn to Chase for their financial needs, they'll be well cared for by the team here at Evanston's Downtown Branch at 1603 Orrington Avenue at Davis Street on the Fountain Square! Brad, the Branch Manager, will be certain you are welcomed!
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August 2022 by Bart Fo
I opened an account today with Nihila's support. She's very nice, helpful and customer oriented. She provided the best assistance I have ever had.
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July 2022 by Robin Ng
Lily was great!
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May 2022 by David S.
This gentleman literally renewed my faith in Chase!! What a godsend. Helped me with my overdraft issues instantly! And took care of a refi for my auto loan. Such a great manager!
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February 2022 by Bartłomiej Formalik
I opened an account today with Nihila's support. She's very nice, helpful and customer oriented. She provided the best assistance I have ever had.
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August 2021 by Dan M.
Definitely a great CHASE Branch. Contact Kenneth Keith for a home mortgage if you're in need of that kind of help/service. He is awesome and was a huge help along the way. Easy to reach, quick to respond, we felt great during the entire process.
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August 2021 by Huy Lam
Iwona my teller was very unpleasant. Branch is very clean and other tellers and bankers seemed upbeat but she was not. Did not greet me nor reply to me politely asking how she was doing. Proceeded to throw my ID and credit card towards me after our transaction when I initially politely handed them to her. Did not ask if there was anything else she can help me with after and did not reply when I said thank you have a nice day. Made me not want to visit this branch in the future for small day to day business let alone consider private banking.
