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October 2024 by James Burden
Staff is very friendly and knowledgeable about their product! A little in the pricey side of things however the quality of product is high!
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September 2024 by Pat Lane
Amazing place! Groomer was kind. My dog looks perfect. Staff is friendly and helpful. I will keep going back.
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September 2024 by Michelle Wetzel
This was my newly rescued pup's first time at the groomer and they did a great job with her. She was a little skittish with the dryer but we're gonna work on that. But Ruth is clean and happy. We'll be back in about a month. Thanks for taking such good care of my Ruthie!
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September 2024 by Maggie Solice
An excellent grooming experience with Macala. Kind, responsive, and did a great job! He came home calm, clean, and smelling wonderful. Definitely recommend.
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August 2024 by Barbara Nelson
Bentley's Evanston has been the best place to shop for my little charges. The representatives are all super nice, friendly and knowledgeable. I phoned around 5 minutes to closing one Friday night because I had been unable to get to Bentley's all week. The sweet person on the other end of the phone was great at putting together my order for pick up the next day. And even though it was end of shift (I swear I would not have done it if it wasn't an emergency), she was pleasant and patient. I am forever grateful for that moment in time. YAY BENTLEY'S!!
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August 2024 by Ty Dassler
Great groomer! Very gentle and very talented
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July 2024 by Amy Wells
Macala is FABULOUS! I’ve avoided getting my 14-year-old golden doodles groomed because of their age. I tried to do it myself, but let’s just say it’s not my area of expertise. They both were as happy as can be before and after their groom—usually they run straight for the exit but they actually were happy just to hang out and sniff all the great treats.
For my big girl, Macala went at Josey’s pace and gave her plenty of breaks. She also thoughtfully cut as much as she could before washing and drying her in case the dryer was too hot or stressful for her.
I've told Macala she can never leave because she’s the best groomer I’ve found!
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June 2024 by Yun Park
The most amazing job ever. The best crew possible, so happy with their service!!
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June 2024 by Lisa Johnson
I have taken my boy Daemon to Bentley’s in Evanston for a few months now and he always comes home squeaky clean and looking even more handsome. Recently we have been seeing Macala and she works magic. He looks great and happy every time!
The staff are so nice and welcoming too.
I am recommending anyone to give them a try.
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May 2024 by Siddhartha Dubey
Excellent groomer and staff. Our dogs Rosie and Sasha are now squeaky clean and super soft. Thanks so much!
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May 2024 by JJ B
Great experience with the new groomer at Bentleys. She listened carefully to what we wanted and my like long-haired Mini-Dachshund was trauma free when he emerged all trimmed and bathed.
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March 2024 by Katie Barlow
The employees are always so nice.
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February 2024 by Rachel Godfrey
Hey! Please please set up a system for all grooming services? I always have a hard time getting my pup in for a nail trim - I get it’s not the main act but it’s important to me to have her in and get it done. The first time I came in I was told groomer was there but it’s call ahead / walk in and 15 mins notice is preferred so we went home untrimmed. Since then we always call and our calls frequently go to voicemail. Today I called and no answer so I stopped in (expecting to wait since we didn’t get a phone confirmation) and was told it would be about 40 minutes, I was happy to wait! I checked my phone for the time so I could get back on time and proceeded to take my dog for a walk. I came back 45 minutes later so I was late by 5 minutes when I was told he waited 55 minutes and had to leave.I am a bit frustrated that in the 3 times we have been that nail clippings aren’t scheduled, and these little miscommunications have happened a couple times now leading us to go a long time between appointments when it doesn’t work out. I really liked my experience with the groomer himself, so kind and does wonderful. I get nail clipping is not as long as a full grooming but would appreciate if our time was valued more. I plan to get her nail care else where from now on unless you would be willing to have a virtual wait list, appointments, etc… some sort of commitment and system for nail trims would be greatly appreciated.
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February 2024 by Grace Iverson
The staff at the Evanston Bentley's is always super friendly and helpful! James, the groomer, is so sweet and gentle with my anxious senior dog. She always leaves fresh as a daisy, soft, fluffy, and calm. Thanks guys! Pixie and I are so grateful for you! :)
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November 2023 by Marie T
I didn't even purchase anything on this visit, I just popped in shortly to spend a moment the other day while waiting for an appointment nearby, but I had to write a review to say I was so wonderfully happy to see that both members of staff in the store when I was in were wearing quality N95 masks! I will absolutely be back when I'm actually shopping, I try to support businesses that actually try to keep their community safe in an ongoing pandemic, especially since we are in another surge right now with hardly a mask in sight, I've mostly been purchasing pet food online because I avoid going into stores where I don't feel safe and it's lovely to see I have an in person option here.Update on 10/22/23I tried to go back the other day and staff were no longer masking so I left immediately. Another disabled friend who I had mentioned the experience to told me she heard they fired the manager of this location who was immunocompromised and the reason this store took Covid precautions. I'm truly appalled and will never give my business to a transparently ableist business again.
