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January 2024 by Berta R.
What happened to this pharmacy? It's horrible! Long lines, problems with orders and chaos. Always a problem with my Good RX coupons as well. In this day and age you would think picking up medication would be easy and stress free (especially when you are sick or elderly).
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November 2023 by Sara R.
They are selling the business so we have to deal with the crazyness until then and then wait yet again for them to get it together!!! HORIBLE PHONE SERVICE, STUPID workers and now when you call they send you to a headquaters office that does nothing either, Up to 45 minutes on HOLD!!!!! I will be looking for a new pharmacy ASAP, BUT FOR NOW This place is a hazard to your health!!!
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September 2023 by Katie A.
Terrible/THE WORST service. The pharmacy is the ABSOLUTE WORST. Terribly rude and don't care for their patients or clients. I sat in the drive thruwaiting for my COVID test (that I had a scheduled Appointment for) and no one acknowledged me for over a half hour at the window. I typically am non confrontational in these situations, but finally rang the bell for service and was told "we will be with you in a sec" and the hung up on. Finally after another 15-20 min. someone came to assist and they were very rude and didn't seem to want to help me at all. I will not be using Walgreens (especially the one in Elmwood Park on Harlem and Diversey) again. Also, I have called them and have been on hold numerous times for over an hour. I just don't understand this. So frustrating and disappointing that a place of business can treat customers like this. I woukd give zero stars if I could.
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April 2023 by Juan O.
Great service! I always get my medicines on time. The employees do have good customer service.
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October 2022 by Landa K.
Spent a whole hour in their drive thru trying to pick up one prescription, the absolute worst drive thru, it's a parking lot
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October 2021 by Martha H.
I don't often YELP, but please read this before making your appointment. Today I went to my Harlem/Diversey Walgreens for a COVID booster and found the store manager both behind the pharmacy counter and then walking all over the store wearing his mask below his chin acting as if he is not putting every single employee and compromised customer at risk. Unconscionable! Walgreens corporate please correct this!
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January 2020 by Ihmud I.
Good service all workers are excellent they al deserve raises for their hard work. They are very dedicated to their work and truly care about there patients
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December 2019 by Hannah C.
I had went to this Walgreens to buy a couple of things I needed, and a manager named Cheryl came to the register and gave the employee who was working the register sass. It is very sad to see managers mistreat their employees because they think they have more power over them. Cheryl deserves to get fired because she bully's her employees and makes them look bad in front of customers.
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October 2019 by Sanby O.
Seniors beware. I am a senior and went in to get my flu shot. I was told they were out of vaccines for seniors, and don't know when they'll be in stock! " Call us in 2 days to see if the vaccine is in". Didn't offer a different location to get the shot. I don't drive, so I had to walk 5 blocks back home without the shot.
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August 2019 by Mary R.
Pokey. Well that I can understand. But every time I would order my son's seizure meds they were 99% on backorder. I even ordered a week ahead and still the same answer. When you ask when will you get your order in, their answer is always "I don't know". You ask where's the nearest location and they tell you that Mt Prospect or other not so near suburbs. They said no nearby town here had any. SoI called the Franklin Park location and found out that they had plenty. Then the next time the refills were due....you guessed it. I gave up and switched to CVS.
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August 2018 by Naomi V.
I am surprised that this Walgreens does not have a Blood Pressure Machine. However, I was told that the pharmacist would take it for you. So we sat down and waited. After about 10 minutes I had to ask again to see if I misunderstood because I was feeling like we were even noticed. When I asked again I heard the pharmacist say to the assistant "yay, when I have a chance or time" (like wth who says that in front of the customer). Note to pharmacist; if someone is asking you for help, especially blood pressure it is so unprofessional to make them wait longer knowing it can potentially get worse/higher. My only wish is that the Walgreens machine I purchased from your company would work correctly, then I wouldn't need your help Mr. pharmacist. What happen to the good old days of customer service! Grrr #frustrated
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August 2018 by Bee L.
I usually go to this Walgreens for my prescriptions. My daughter got prescribed a mouth rinse for a sore throat. Key word mouth rinse. When pharmacist gave my husband instructions he specifically said that she can swallow the mouth rinse with no harm done. But when we were at our doctors office the doctor was very serious about not having my little one swallow it. When my husband arrived with medicine he repeated the instructions and I was so upset. If I weren't home he might of let her drink it. I called the pharmacy back and spoke to a lady. I explained the situation and asked her to tell me what was in the mouth wash since my receipt didn't have anything but "magic mouthwash" not even the real name to the RX. The pharmacist who gave my husband the wrong information name is Anthony! I told her that the lidocaine in this mouthwash should not be swallowed!!
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July 2018 by Alex R.
When you come to pick up your prescription and they say it will be ready in 15 min and it goes on to be 45 min you are the only person here waiting while there are 6 employees here at the pharmacy. I understand that they are servicing other customers but it's crazy that no one can take 1 min to get it ready. Customer service is horrible wont be back here at all and won't shop here either.
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May 2018 by Ian G.
Horrible experience, spend more than one in the photo department just because they don't have right people working, I'm store manager and I always sure my people received the right training none of the guys knew what they were doing , not sure if they were new or something but even the attitude, if they can't good a good customer tgey should be working in the back cleaning or something, the lady that was supposed help spend more time flirting with one customer and I'm there waiting and she didn t even care, even the guy before was complaining because noone could it help him even he apologized to me for taking too long, from now on I rather drive to the one on Irving park and harlem