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March 2024 by Jose Sequera
Excellent attention in Spanish, Mr. Rudy Solis, excellent person and treatment, 20 stars
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March 2024 by Steve Warren
Branch is either too lazy or too stupid to pick up the phone when they are being called.
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February 2024 by Vishal Patel
They are hard to reach via phone.
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December 2023 by Melanie W.
The two stars are for Rudy who was my banker and did his best to help me. I was trying to close an account of my moms who recently past away. The people in "the back office " made that as difficult as possible. It took 3 trips to Elmhurst until I finally said I'm not leaving without the check. This is the worst bank I have ever dealt with. I recommend to stay away.
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November 2023 by Critical Gaff
One of the tellers at this branch told me that I had to make an appointment to close my savings accounts, and that I "couldn't just walk in" and do so. I spoke to a different rep, who was able to help me within minutes. Not really sure what the problem was, but it definitely reinforced my decision to take my business elsewhere.
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October 2023 by Muhaned Elhindi
Not sure what’s up with the low ratings. This place is actually pretty good and fast.
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October 2023 by Eva Owens
This was my first time ever visiting a Wells Fargo Bank location in person. I had a question and I could not get anyone on the phone because the automated system is setup for people who are already customers. No matter how many times I called and pressed the options to speak to a person, I always ended up routed to the phone bank service options that would ask me to enter an account number. Ugh! There are not a lot of branches in my area either so I had to take a journey to get to this one.So, I went to this office. It was small, but really professional and the colors were relaxing and pretty inside. Turns out that was a great thing because a customer at a different window was having a horrible interaction about a new security restriction that was preventing her from being able to cash a government-issued check. I know because she repeatedly asked to see documentation of this new rule and to see a manager but she was refused. I did agree with her that an official change like that should be posted somewhere for everyone to see.In regards to my own question, a nice employee named Darius Cooper apologized for the disturbance, explained that they are just branching back out to our region again so that's why there were a limited number of locations and thoroughly answered my questions. His assistance was 5 star.
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October 2023 by Penny Koskiniotis
Second time here for a deposit - Mary is taken care of me both timesShe is a Rockstar! Proper with a smile and polite!
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August 2023 by Andy menezes
I think I made a mistake to open all of my accounts with Wells Fargo, unfortunately this the only location close to me. Every single time I went to this bank, only 2 cashiers handle all the lines and 1 lady is extremely old which makes difficult to communicate with, And waiting time to get assistance from the banker is a lot, I WOULD NOT RECOMMEND THIS BANK TO ANYONE and also going to take my business to other banks.
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August 2023 by Miles F.
This branch is just awful!You'd think that they would treat their customers as if they were special but no... the service is slow to see a banker and nobody seems to care.I came in to get a new ATM card and literally waited over an hour just to talk to a banker.I'm done with Wells Fargo. I've been with them for over 30 years but now I'm going to close my account and just go where customer service actually means something.
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July 2023 by Stephanie G
Sadly the closest location to me. It always takes 30+ minutes for me to deposit a check after I’m already with the teller. Either retire, pick up the pace, or hire more people.
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July 2023 by Rasheedah Parrish
Not helpful at all, very unprofessional
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June 2023 by patti darnell
I have had 2 appointments with Rudy at the Elmhurst, IL location. Rudy has gone above and beyond to help me.He is the true meaning of a caring person with exceptional customer service skills. This is hard to find these days!This was the absolute BEST experience I have ever had at any bank!Thank you, Rudy. You are great, and I appreciate your help so much! Wells Fargo is very lucky to have you as part of their team!
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June 2023 by Alaa Alghanemi
The worst location I literally decided to close my account today today!! Every time I go there is a problem I use to work for Wells Fargo do I know.
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June 2023 by Hazem Dabbour
Bad service
