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April 2024 by Talha Hameed
BEWARE OF POLICY - AVOID - I have been with hand and stone for many years. I found out 2 months ago that my membership at the Elmhurst IL location did not renew due to card issues so my membership would end March 29th I would lose 9 packages that I already paid for. The individual at the Elmhurst location would not give me a credit on the card or renew the membership. I had to buy a facial for 231 dollars. To try and use up my packages. I went to the Napervillie location where they told me that they could restart my memebership for $65 dollars so I dont lose my packages and they made sure with there manager. Only for me to get the message and find out that my packages 9 of them still expired because the elmhurst location told me that they could not transfer them. So now I am also out of 9 packages, paid $65.00 for a fee and was lied to. So at the end of the day the customer can lose there money no problem which was roughly between 700-1000 dollars. I felt like I got scammed by this company.
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April 2024 by Victor Morales
Friendly staff and very clean
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March 2024 by LaToya
Stephanie greeted me very warmly upon my entrance. Olivia is so skilled and so sweet. Highly recommend!
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March 2024 by Sachi Tamez
Deceitful practices, DO NOT purchase gift certificates from this establishment. I had a Couples Massage Package purchased for my husband and I as a Christmas gift. I attempted to schedule the massage and was informed that the advertised and listed gift certificate for a couples massage is actually only for 1 person. I was informed I needed to purchase a 2nd couples massage package for it to include 2 people, a couple. Gift cards are nonrefundable. A message was sent to the manager to see what could be done, I received no phone call. I called customer service and was told another tricky tactic they use is that after purchasing a nonrefundable gift certificate, there should have been instructions on the email to purchase the 2nd couple package. This in fact is not the case and there is no verbiage in the email or website about this practice. I understand nonrefundable and would even be willing to use the paid money toward 2, single introductory massages and be done, but management, who is the only one to make a determination feels it’s not important enough to call back to discuss. I mean they already have the money so I guess I see why. Save your time and money and go elsewhere!
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January 2024 by kellee travis
I did an hour swedish massage with Charles. It was my first time getting a real massage because I had some pain. He was great! Made sure I was comfortable and not pressing harder than I could handle, and it really helped alleviate the pain! Great atmosphere and process.
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January 2024 by Danil Khrustov
Terrible service! Think twice about using this location!
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January 2024 by Nataliia Smal
This place is terrible! They canceled my appointment 2 times. Both times 1 day before the appointment! Last time they not just canceled my appointment, they also changed me a cancellation fee of $39.98Every time that I have called to speak with a manager (more than 4 times) they told me that she was busy. I’m doing a charge back, but I just want to warn others from using this company and this particular location! This is so wrong! I never experienced this level of audacity!
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December 2023 by jbunny
My visit to hand and Stone Chicago's West side location was fabulous,I felt like a million bucks after my 30 minute massage as all the staff was helpful, friendly, the location easy to navigate , the receptionist was wonderful , as she gave extra effort into booking my next massage:) The only trouble with booking my next appointment was there is not a location for Hand and Stone in Peoria or Bloomington Illinois. Have a nice day:)
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December 2023 by shan griffin
Never knew I needed a facial until I got one! Alma my skin therapist made my first experience comfortable and recommended some great products to help my skin glow and clear up from black spots and acne scars. Jada has great customer service skills. she help sign me up for membership. I like the rewards program! It has only been a little over a month since I started going here but it is so worth it. A great way to relax & care for my skin
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December 2023 by Dejah Martin
I recently canceled my membership due to several ongoing issues, and unfortunately, the resolution process has been far from satisfactory. Despite my attempts to communicate with the general manager and front desk staff, my concerns have not been adequately addressed.I requested to speak with the general manager, but unfortunately, no one returned my call. In an attempt to escalate the matter, I asked for contact information for the regional manager, but was told it goes against the policy. Interestingly, a front desk staff member later mentioned that I could obtain his first name.The cancellation process has been a source of significant frustration. It took multiple visits to the spa, and despite assurances, my membership was not fully canceled. Although the activation fee was refunded, the membership remains active and I am still being billed monthly.I do not recommend working with a managers/leaders like this. 0 Stars all across the board.
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October 2023 by mrodriguez728
READ BEFORE BOOKING HERE: I signed up for membership with the idea that I would go frequently. Ultimately after a few months I realized this was not for me . This hand and stone location is independently owned and operated under the Hand and Stone brand . I have called to cancel my membership numerous times with everything being told “a manager will have to cancel this” . It is my understanding that the owner of this location directs his employees to say this and to date , I have no received a call back .DO NOT visit this location , other hand and stones are better managed. I have already contacted my credit card provider as this is FRAUD and will contact the better business bureau regarding these illegal tactics .
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July 2023 by Shelly K
Must visit Ewa! Phenomenal work! She genuinely cares for her quests and shows it by educating on the source of the issues with her excellent knowledge of the anatomy. She’s like a doctor of healing! Sweet being too! Definitely give her a try! I highly recommend Hand & Stone massage in Elmhurst!
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July 2023 by Anna Cantrell
The Elmhurst location has gone down hill since Jim left. To schedule appointments your routed to India, they don't speak English well and have screaming children in the background, so unprofessional. I go in for my facial and the robe that was left to change into was disgusting, it had brown wet stuff on it and it got all over my hands. I lay on the table and look up and there is cobwebs and dust handing from the ceiling. Just dirty, disgusting, and unsanitary! What else is not being sanitized and cleaned. So I wanted to freeze my account because I have accumulated many packages and I have to pay. They keep increasing their prices and all the good massage therapist have left. And the condescending front desk girl tells me, well your supposed to schedule more than 1 month in advance for an appointment because they are in high, demand, more like no one wants to work there. I have back issues, so I have to tell my back, hold on you cant hurt right now , because I can't see anyone for over a month. Just ridiculous! And they keep increasing their the price for membership.
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July 2023 by Aliyah Crespo
Angela does the most perfect facials. Will answer your questions honestly and will recommend products within the spa or outside of the spa. 10/10 would recommend to anyone looking for facial. My skin feels so much better after every visit.
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July 2023 by LISAUNDRA GARCIA
Steve is awesome. He is very detailed and dedicated to his work. I’ve seen a lot of progress in my shoulder and neck, in which he pays special attention to!
