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March 2024 by Bon Scott
I post a complaint regarding the branch Manager's horrible behavior and now I see it is gone. I believe his name is Jefferson Vyxay. Everything a branch manager can do wrong, vyxay did it. He is the worst by far I have ever experienced and if he thinks I'm ever going to give up letting chase customers know of his horrid treatment, he'd better think again. It just make me madder and more determined than ever and I will go to the top regarding this matter. Vyxay should not even be employed by chase. He's a disgrace to banking and customer service. Vyxay, nice try. It's not going to work and now I will tell every chase customer I know about your disgraceful behavior towards customers. Count on it.
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July 2023 by Larry Robbins
The computers were down and they were unable to conduct any business transactions. Why didn't they close the doors and say Due to computer Malfunction, we are unable To serve you. What happened to common sense?.
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June 2023 by phuck yerself
they aiiiiight
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June 2023 by J Mueller
Always very nice & helpful.
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May 2023 by TravelFan96
This branch is usually a quick not busy location that is friendly enough and is always a smooth transition.I would recommend if you need a Chase in the Elmhurst area.
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April 2023 by Tammy Lawson
Just a normal day, went early, and there were no lines. Now there's a switch, ha?
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January 2023 by Faded Spazzz
the place is slower then their mother they take forever worst bank ever
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December 2022 by Alina Asif
Best customer service ever!! My two fav people are Vito and Katrina at this location!!
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November 2022 by Shabana Baig
I went through drive up atm. Parking lot is small and only three lines but i was happy to find a location near by. I haven’t seen before but it was great to see video who you are chatting with at atm. Overall happy with service.
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March 2022 by Zak Klemm
The BEST customer service of any Chase branch I have visited. Parking lot is awful but so is just about every single location Chase has so par for the course. Always are willing to have someone stop what they're doing and help with my problems - in the rare instance that they can't help me right then and there they offer to set an appointment for a time that works on my schedule.Pretty much won't go into any other branch but this one from other experiences I've had.
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March 2022 by Saad Shamim
It's horrible that they are always out of staff, I went to their locations in IL and tried to open the business account but they asked me to get the appointment. This should not work like this, COVID is just a reason actually they are saving money to not hiring staff. I had to pick another bank to open my business account then
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December 2021 by Ak
I'm a customers for 8 yearsNow I need a new checking account We have all the documentsThe guy there just don't wanna helpVery unprofessional and incoherentWe traying to do business...So sad to have people like that......
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November 2021 by Yvette Soto
Worst customer service I've ever experienced at a Chase bank. Four cars at the ATM machine No one waiting at the drive-thru with the agent All four cars at the ATMFinish doneI'm still waitingFor the agent to respond to me with my depositSo when I call him to ask why is it taking so long has the nerve to give me attitudeReallyTall white man with glassesIBut very rude
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November 2021 by Nkos
I'm a customers for 8 yearsNow I need a new checking account We have all the documentsThe guy there just don't wanna helpVery unprofessional and incoherentWe traying to do business...So sad to have people like that......
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August 2021 by Emily Bond
Dreadfully slow and inefficient. Nehla Masri is condescending. Find another branch that cares about you.
