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December 2023 by Xander Rojahn
Awesome members, friendly staff. Why is it always below 64 degrees in there? I’ve seen it at 58 degrees before and frankly it’s way too uncomfortable to workout there. I’ve spoken with some staff and they say the heater works, but the manager won’t up the temp. It is noticeably warmer when the outside temperature is warm, but when it’s cold outside it’s cold in the gym. Turn the heater on!!!
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December 2023 by Andrea F
I’ve been around to several PF locations but this is definitely my favorite gym out of all the ones I’ve been to.It’s definitely not as crowded as Schaumburg where I used to go. The night staff is nice especially the red haired front desk employee who never gets irritated when I ask to use the massage station. Some workers at competing gyms used to get an attitude or they just looked intimidating so I never approached them. Only con is I wish Friday’s they closed later and maybe add some more cleaning stations.
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December 2023 by Marisa Kaitlyn
staff at night is really nice. very helpful. very clean gym. they interact with the gym members and create a positive environment unlike other gyms where it can be very pretentious. glad to be a member here! also, the crowd is very nice!
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November 2023 by Prime Burn
The facility is always clean, equipment is maintained well and plentiful, and the staff is friendly, helpful, and knowledgeable. Even if you have been to other Planet Fitness locations and were not happy with them you should try this location. I was formerly a member with a different location and once I tried Elk Grove I changed over immediately. This is an excellent fitness center and I highly recommend you see for yourself. You will not regret the visit.
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October 2023 by Matthew Pivovitz
This was my first time at this club since my first visit. Manager Carly was on the phone for 10minutes and refused to even acknowledge me as I was standing at the front desk waiting for help as the barcode part of the app wasn't displaying.I understand she was on the phone, But it's extremely rude to not even acknowledge a guest and help them with a 10 second issue before making them wait to complete a 10 minute phone call.She then gave me attitude when she hung up saying she was on the phone
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September 2023 by Bubba B.
They were cool and inviting till new manager started. Carly is rude, not helpful, it's hard enough to go to gym, we don't need attitude from front desk manager. She shouldn't be in customer service.Elk grove center....and I will take my complaint to higher ups, but it's important to make the public aware...I'm quit surprised your response wants me to talk to her directly, that sounds like a recipe for confrontation that can turn bad ..As a business owner you should be aware of that...That's why there's Yelp...
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September 2023 by Samantha Freeman
Awful, horrible customer service. The manager is not helpful at all. Cancelled my membership and even have the document that was sent to my email that states the last day to use the club was 8/16/23, yet woke up to a credit card charge and her telling me it was a “typo”. Do better. If you admit you made a mistake, fix it. There are plenty of other gyms and since you’re “privately owned” why go to a big name that can’t stand behind their business bc they are privately owned and don’t care about customer service.
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August 2023 by Randy L
Best layout for hydro-massage beds and chairs. They all work! And much more private than other PF clubs. My favorite club. Spacious floor plan. Tons of equipment.
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June 2023 by Cathi Dudczak
The gym is very clean. The staff is super nice. The machines are always in good working order.
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May 2023 by Ogre (Babybug Express)
Would have been 5, but I found out they are moving Xavier, the best PF worker I know, and I use PF around the USA. That and no more 24hr.. Des Planes it is. See you there, Xavier.
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April 2023 by Robert Svoboda
Planet Fitness in Elk Grove Village, IL. Is a very nice and clean gym. I enjoy working out there. Judgement-free zone and the reminders are everywhere.
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April 2023 by Bill L.
Awesome location for Planet Fitness. The staff is great, the machines are all top notch, and the environment is very friendly and welcoming. Check it out. You will not be disappointed.
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February 2023 by Jeffrey Logan
Good gym nice and clean but this gym is missing tons of machines I’ve been to other planet fitnesses and they had more machines and more different machines. Idk if this is an old location and just never upgraded but more machines would due for this location
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February 2023 by Alyssa Bee
Minus the lack of early weekend open times (or that it’s not open 24 hours on weekends) I’ve had a great experience overall here. Very clean & staff is super friendly
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January 2023 by Marcus Guerrero
I love this gym! Every time I go, the facility is always clean and neat. This gym has a wide variety and unique pieces of equipment than other gyms that I have been to.